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Promenade Service Apartments

2.0 star property
Hotel near Imago Shopping Mall in Kota Kinabalu

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Photo gallery for Promenade Service Apartments

A hotel room with a bed, a nightstand, a "No Smoking" sign, and a window with curtains.
Studio Twin | Private kitchen | Electric kettle
The facade of Masanang Tours & Travel SDN BHD with a red door and potted plants.
A hotel room with two beds, a bathroom with a glass shower, and a small sitting area.
Reception

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
3-G-17, Lorong Api-Api 2, Api-Api Centre, Kota Kinabalu, Sabah, 88000
  • Place, Kota Kinabalu Esplanade
    ‪2 min walk‬
  • Place, Centre Point
    ‪2 min walk‬
  • Place, Imago Shopping Mall
    ‪10 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio Twin

Studio Twin | Iron/ironing board (on request), WiFi (free), bed sheets

Studio Twin

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Iron/ironing board (on request), WiFi (free), bed sheets

Family Room

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Twin Room no window

A hotel room with two beds, a bathroom with a glass shower, and a small sitting area.

Standard Twin Room no window

  • 245 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Studio Queen

A hotel room with a large bed, white bedding, a black headboard, a framed picture on the wall, brown curtains, and an air conditioning unit.

Studio Queen

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Superior Room

Family Superior Room | Iron/ironing board (on request), WiFi (free), bed sheets

Family Superior Room

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Deluxe Room

Family Deluxe Room | Iron/ironing board (on request), WiFi (free), bed sheets

Family Deluxe Room

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Check in Queen no window

Check in Queen no window | Iron/ironing board (on request), WiFi (free), bed sheets

Check in Queen no window

  • 143 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Check in Twin no window

Check in Twin no window | Iron/ironing board (on request), WiFi (free), bed sheets

Check in Twin no window

  • 143 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Studio Twin

Iron/ironing board (on request), WiFi (free), bed sheets

Deluxe Studio Twin

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a nightstand, a bathroom with a mirror, and an air conditioning unit.

Standard Room, 1 Queen Bed

  • 190 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Iron/ironing board (on request), WiFi (free), bed sheets

Family Room

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Suite

Coffee and/or coffee maker

Deluxe Suite

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room Without Window

Iron/ironing board (on request), WiFi (free), bed sheets

Standard Twin Room Without Window

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Kota Kinabalu

Downtown Kota Kinabalu stay.With a stay at this Downtown Kota Kinabalu hotel, you'll be steps from Oceanus Waterfront Mall and Centre Point. Kompleks Asia City and Warisan Square are also within half a mile (1 km).

What's nearby

  • Kota Kinabalu Esplanade - 2 min walk - 0.1 miles
  • Kompleks Asia City - 2 min walk - 0.1 miles
  • Centre Point - 2 min walk - 0.1 miles
  • Imago Shopping Mall - 10 min walk - 0.5 miles
  • Kota Kinabalu Central Market - 10 min walk - 0.6 miles

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 15 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬1 min walk
  • ‪My Lunch Box Cafe - ‬2 min walk
  • ‪Nasi Ayam CP - ‬2 min walk
  • ‪Palm Square Food Court Centre Point Sabah - ‬3 min walk
  • ‪Restoran Seri Malindo - ‬2 min walk

About this property

Promenade Service Apartments

Hotel near Imago Shopping Mall in Kota Kinabalu
As a guest of Promenade Service Apartments, you'll find tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. Promenade Service Apartments also features a front-desk safe and an elevator. For a fee, parking is available.

This Kota Kinabalu hotel is smoke free.

  • 133 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
Promenade Service Apartments offers 133 air-conditioned accommodations with complimentary bottled water. Cable television is provided.

Bathrooms include showers. This Kota Kinabalu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

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  • Air conditioning
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The price is $33
Aug 9 - Aug 10
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 55.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MYR 55.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Apartments Promenade
Promenade Service
Promenade Service Apartments
Promenade Service Apartments Kota Kinabalu
Promenade Service Kota Kinabalu
Promenade Service Apartments Hotel
Promenade Service Apartments Kota Kinabalu
Promenade Service Apartments Hotel Kota Kinabalu

Frequently asked questions

How close is Promenade Service Apartments to the airport?

Promenade Service Apartments is 5.1 mi (15-min drive) away from the Kota Kinabalu Intl. Airport (BKI) airport, the closest popular airport to the property.

How much does it cost to stay at Promenade Service Apartments?

As of Jul 31, 2026, prices found for a 1-night stay for 2 adults at Promenade Service Apartments on Aug 6, 2026 start from $21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Promenade Service Apartments have an airport shuttle?

Airport shuttle services are not available at Promenade Service Apartments.

How close is Promenade Service Apartments to the beach?

This hotel is 4 mi (12-min drive) from Pantai Pulau Mamutik.

Does Promenade Service Apartments offer free breakfast?

Promenade Service Apartments does not offer free breakfast.

Is there a casino at Promenade Service Apartments?

No, there is no casino at this hotel.

What time is check-in at Promenade Service Apartments?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Promenade Service Apartments?

Free parking is not available at this hotel. Self parking is available for MYR 2.00.

Does Promenade Service Apartments have a pool?

Promenade Service Apartments does not have a pool.

Does Promenade Service Apartments have a spa?

There are no spa services available at this hotel.

How close is Promenade Service Apartments to downtown Kota Kinabalu?

Promenade Service Apartments is 0.1 mi away from Api-api Centre.

Promenade Service Apartments Reviews

Reviews

6.6
Rating 10 - Excellent. 77 out of 460 reviews
Rating 8 - Good. 143 out of 460 reviews
Rating 6 - Okay. 114 out of 460 reviews
Rating 4 - Poor. 77 out of 460 reviews
Rating 2 - Terrible. 49 out of 460 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and so quiet at night.
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay, all staf here is very kind and friendly,good service.the housekeeping also so friendly..easy to find food
Stayed 5 nights in Jan 2024
Verified review

8/10 Good

DG NOOR JAHIDAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & excellent services
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Jacqueline

Liked: Staff & service, amenities
Im in Australia. I speak English. Promenade looks daunting from the outside, being an older building. Reception was professional. I arrived at 01.30am which was no probem. Room is basic but the bed is the BESTBEST. Coffe, tea, water bottles and aur con all there
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Nur Athirah Syazwana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shout out to James - very polite Gentleman
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it👍
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Farrah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower and bathroom could use a little cleaning and update.
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

RUSIDDY GANING ANAK SPORRAN

ok
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Sunyoung

Liked: Cleanliness, staff & service, amenities
친절했고 처음에 방은 창고같았으나 살면서 다소 정듬
내가묵은 4블록 2층
트윈 1박 세금포함 사마넌
3박묵었음다
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

mijeong

Liked: Staff & service
Disliked: Cleanliness, amenities
잠깐 머무는 곳이라 머물긴 했지만 객실이 너무 낡았어요.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Mas

Liked: Cleanliness, amenities, property conditions & facilities
Kali ke-5 stay sini memang best.senang cari tempat makan dan mall dekat sahaja
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempat stay yang menarik..dekat mau ke shopping mall.kali ke 4 stay sini..
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kali kedua menginap sini,saya suka sangat sebab dekat dengan shopping mall,bilik bersih,senang Cari tempat makan,bilik Ada tempat masak,lengkap dengan peralatan masakan...bilik Luas bole lari2
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and affordable

I stayed several nights at Promenade Service Apartment during my one-month roundtrip of Borneo. The apartment is spacious, the bed is confortable and there is a big fridge. There is even a small balcony facing the backyard to hang your laundry. Hot water, TV and Wi-Fi work fine. This is a basic apartment, so don't expect luxury, but if you are looking for a budget option, this is the right choice. The building looks a bit old from outside, but the apartments are new from inside. Be prepared to walk a bit upon check-in as there are many apartments and yours might not be near the reception (the apartments are on the 2nd and 3rd floor with elevator). Central location near the handycraft market and Waterfont restaurants, just behind the Promenade Hotel. Thank you and see you soon again!
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucky to be here

At the cov19 now , this hotel is good , near by all the convenient and food
Stayed 3 nights in Sep 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. House keepers are Pro. Good service apartment
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied with their service...
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Akses masuk dari parking basement

Sangat baik dan saya berpuas hati secara keseluruhan kecuali proses parking d mana pintu lif bahagian basement tidak dapat dimasuki dadi luar kerana berkunci. Mohon pihak pengurusan memperbaiki mutu perkhidmatan ini supaya ianya boleh diakses menggunakan kad bilik yang dibekalkan. Terima kasih
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

MOHAMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in centre town of Kota Kinabalu...
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

DuPreez

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Van H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded dirty bathroom ; never clean
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

NORAZWADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

It was amazing & comfortable
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.
Stayed 1 night in Nov 2019