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Mercure Kota Kinabalu City Centre

Property class: 4
4-star hotel near Imago Shopping Mall

Choose dates to view prices

Photo gallery for Mercure Kota Kinabalu City Centre

A person in a modern indoor pool with clear glass walls, a tiled column, and a glass table with a drink.
A lobby with a blue sofa, yellow chairs, and a staircase.
A gym with various exercise equipment, large windows, and a view of buildings.
Room
A tall hotel with multiple floors, large windows, and a sign indicating it is a Mercure hotel.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000
  • Place, Suria Sabah Shopping Mall
    ‪3 min walk‬
  • Place, Gaya Street Sunday Market
    ‪8 min walk‬
  • Place, KK Plaza
    ‪11 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A modern hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of greenery.

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

A modern living room with a sofa, a coffee table, and a TV. There is a kitchen area in the background with a refrigerator and a microwave.

Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms

A modern hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of greenery.

Suite, 3 Bedrooms

  • Sea view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a sofa, a small table with a magazine, a TV, and a kitchenette.

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, and a chair.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

A modern bathroom with a large white sink, a wooden door, and a blue patterned wall.

Superior Room, 2 Twin Beds

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

A modern bathroom with a large white sink, a wooden door, and a blue patterned wall.

Superior Room, 1 King Bed

7.0 out of 10
Good
(7 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with a large bed, a desk, and a chair.

Superior Room, 2 Twin Beds

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Kota Kinabalu

Seaside stay .You'll be steps from Jesselton Point Ferry Terminal and within a 10-minute walk of Gaya Street Sunday Market with a stay at this Downtown Kota Kinabalu hotel. Wisma Merdeka Shopping Center and Jesselton Quay are also within half a mile (1 km).

What's nearby

  • Suria Sabah Shopping Mall - 3 min walk - 0.2 miles
  • Gaya Street Sunday Market - 8 min walk - 0.5 miles
  • Wisma Merdeka Shopping Center - 10 min walk - 0.5 miles
  • KK Plaza - 11 min walk - 0.6 miles
  • Kota Kinabalu Central Market - 13 min walk - 0.7 miles

Getting around

  • Tanjung Aru Station - 10 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 19 min drive

Restaurants

  • ‪Burger King, Suria Sabah - ‬8 min walk
  • ‪BEANS N BEANS - ‬7 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Sushi Zanmai - ‬8 min walk
  • ‪Fatty Daddiez - ‬4 min walk

About this property

Mercure Kota Kinabalu City Centre

4-star hotel near Imago Shopping Mall
Mercure Kota Kinabalu City Centre offers its guests an indoor pool, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The business-friendly Mercure Kota Kinabalu City Centre also features dry cleaning/laundry services, 24-hour room service, and a porter.

This 4-star Kota Kinabalu hotel is smoke free.

  • 226 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Bellhop
  • No smoking on site
  • Coffee shop
  • 1 conference room
Mercure Kota Kinabalu City Centre offers 226 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

A spacious lobby with high ceilings, large columns, and a polished marble floor.
Promenade Hotel Kota Kinabalu
Downtown Kota Kinabalu
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 610 reviews
$88 nightly
The price is $97
Oct 17 - Oct 18
Total with taxes and fees
Promenade Hotel Kota Kinabalu

Property amenities

Family friendly

  • Indoor pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Kota Kinabalu City Centre

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
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Mercure Opening November 2016
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Mercure Opening April 2017
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Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
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Frequently asked questions

How close is Mercure Kota Kinabalu City Centre to the airport?

Mercure Kota Kinabalu City Centre is 6 mi (19-min drive) away from the Kota Kinabalu Intl. Airport (BKI) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Kota Kinabalu City Centre?

As of Oct 10, 2026, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on Oct 19, 2026 start from $59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Kota Kinabalu City Centre have an airport shuttle?

Airport shuttle services are not available at Mercure Kota Kinabalu City Centre.

How close is Mercure Kota Kinabalu City Centre to the beach?

This hotel is 4.8 mi (9-min drive) from Tanjung Aru Beach and 19.2 mi (43-min drive) from Dalit Beach. Don't forget your sunscreen!

Does Mercure Kota Kinabalu City Centre offer free breakfast?

Free breakfast isn’t provided at Mercure Kota Kinabalu City Centre, but buffet breakfast is offered for a fee of MYR 65 for adults and MYR 32.5 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Kota Kinabalu City Centre?

No, there is no casino at this hotel.

What time is check-in at Mercure Kota Kinabalu City Centre?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Mercure Kota Kinabalu City Centre?

Free parking is not available at this hotel.

Does Mercure Kota Kinabalu City Centre have a pool?

Mercure Kota Kinabalu City Centre features an indoor pool and an outdoor pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.

Does Mercure Kota Kinabalu City Centre have a restaurant?

There are 2 onsite restaurants, offering options like Italian cuisine and happy hour.

Does Mercure Kota Kinabalu City Centre have a spa?

There are no spa services available at this hotel.

How close is Mercure Kota Kinabalu City Centre to downtown Kota Kinabalu?

Mercure Kota Kinabalu City Centre is 0.4 mi away from Pusat Bandar.

Mercure Kota Kinabalu City Centre Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 236 out of 740 reviews
Rating 8 - Good. 312 out of 740 reviews
Rating 6 - Okay. 107 out of 740 reviews
Rating 4 - Poor. 55 out of 740 reviews
Rating 2 - Terrible. 30 out of 740 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is a nice addition after a long day of excursions.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and air con!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with easy access to ferry terminal and main business district. Property needs a little updating and maintenance, but rooms are large, clean and comfortable. Staff are friendly and helpful. Plenty of places to eat within easy walking distance.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in an interesting area of town, close to restaurants and a well stocked supermarket.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
I like that the bathroom sink in the room has drinking water facilities, so that people can drink freely. It's both environmentally friendly and convenient.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Good location with plenty of coffee, good food and shopping nearby. Jesselton Quay was also very conveniently located within walking distance.
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. But breakfast menu can be improved
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Rooms nice size, great location. Staff friendly and attentive when required.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Clean and great that filtered water available in room
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, near big shopping mall and lots of eateries.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, close to the ferry and to Suria shopping centre. Short walk to main part of Gaya street
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who are very helpful, a good location for activities and access to eateries and markets
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff Spacious room/flat
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub water flow slow.wait so long
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Very friendly and nice views
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and excellent front desk team.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 9 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for shopping!

The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
clean & near the Jesselton point, market and Gaya street.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central located hotel

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk. The staff were always really nice and smiling. The breakfast was definitely fresh and varied. I would recommend staying here and booking the sea view room.
Sea view from the window
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well maintained
Stayed 3 nights in Jul 2025

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