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Hotel Description

5-star luxury hotel near Sutera Harbour, connected to the convention center

Beachside getaway

With a stay at this Downtown Kota Kinabalu hotel, you'll be within half a mile (1 km) of Sutera Harbour and 2 miles (3 km) of Sabah State Mosque. Imago Shopping Mall and Centre Point are also within 2 miles (3 km).

27-hole golf course

This luxury hotel features a private beach, a golf course, and a full-service spa. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 2 restaurants and free perks like free self parking and an area shuttle.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 500 guestrooms also offer free WiFi and 24-hour room service. LCD TVs come with satellite channels, and other amenities include free wired Internet and minibars.

Deluxe Golf View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$131* Per night/room Jan 5 - Jan 6

Pacific Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club Golf View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Pacific Sutera Hotel ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for The Pacific Sutera Hotel

Couples (1)
1 out of 5

Worst hotel

Pros: The overall atmosphere of the hotel is good. The marina, swimming pool and beach scenery are great.
Cons: It is necessary to improve the cleanliness of the bedding and the ability of the staff to respond.
Location: It is good to go on island tour because the marina is near.
I visited at check-in time. However, I was able to enter the room after waiting for 1 hour and 30 minutes. The time on the trip was important, and the employee's efforts were not too much. Also, there were Korean employees. However, without using Korean in such a situation, communication was difficult with English for a long time. The assigned room was an interconnecting room and I could not sleep because I could hear the small sound of the next room. It was truly the worst hotel.

Posted by , from KR on Mar 20, 2017

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5 out of 5

Excellent Service, Beautiful Resort.

We stayed at the Magellan side of the resort. It was beautiful, very clean and the staff were very friendly and helpful. In fact the service at the resort was A1 from beginning to end. We loved the rose petal bath and fruit plater on arrival. \n\nWe took our 18 month old daughter with us and staff went out of their way to chat/play with her. The baby sitting facilities looked adequate, however we did not use them. We were provided with a crib for our room. \n\nOur king-size bed was very comfortable and the air conditioning didn't miss a beat the entire time we were there.\n\nThe buffet breakfast by the pool had a great selection of food - Chinese, Korean, Indian, fruit, pastries, cereal, bacon, eggs etc etc! Forget your diet here. Room service was prompt and delicious.\n\nThe Mandara Spa was worth the visit for a relaxing massage (and free gift of massage oil).\n\nThe pools were alway immaculate and the sunsets from our balcony were amazing.\n\nManukan Island is well worth a visit. It is truly beautiful, with lovely warm waters and clean white beaches. When you get off the boat onto the jetty you will be stunned by all the fish you can see.\n\nWe had no problems at the Resort what-so-ever. However we were pick pocketed down town - so beware.

Posted by on Jan 9, 2008

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4 out of 5

KK IN KK

The hotel was lovely and even though we stayed in the older section of the hotel, it was still top class. The staff were wonderful especially the guys and girls at the pool bar....Jual and the gang...they were awesome. Would recommend anyone to stay here.....we had a ball!!!

Posted by on Oct 23, 2006

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Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, outdoor tennis courts, and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 5-star Kota Kinabalu hotel.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 1999
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Kota Kinabalu (BKI-Kota Kinabalu Intl.) (6.7 km / 4.2 mi)
  • Train station: Tanjung Aru Station (2.8 km / 1.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Pacific Sutera Hotel offers 500 air-conditioned accommodations with minibars and safes. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Kota Kinabalu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Silk Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cafe Boleh - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby

Spa Services

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165.0 per day.

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • UnionPay
  • Debit cards

Fees

 

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel
  • The Pacific Sutera Hotel Hotel
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Hotel Kota Kinabalu

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.