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Hotel Description

5-star luxury resort near Sutera Harbour, connected to the convention center

Beachside getaway

With a stay at this Downtown Kota Kinabalu resort, you'll be within half a mile (1 km) of Sutera Harbour and 2 miles (3 km) of Sabah State Mosque. Imago Shopping Mall and Centre Point are also within 2 miles (3 km).

27-hole golf course

This luxury resort features a private beach, a golf course, and a full-service spa. Bring the family and enjoy the children's club, children's pool, and arcade/game room. Enjoy the 3 outdoor pools and perks like free self parking and a free area shuttle.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 500 guestrooms also offer free WiFi and memory foam beds. Other amenities include free wired Internet, 24-hour room service, and LCD TVs with satellite channels.

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Pacific Sutera Hotel ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for The Pacific Sutera Hotel

Couples (1)
1 out of 5

Worst hotel

Pros: The overall atmosphere of the hotel is good. The marina, swimming pool and beach scenery are great.
Cons: It is necessary to improve the cleanliness of the bedding and the ability of the staff to respond.
Location: It is good to go on island tour because the marina is near.
I visited at check-in time. However, I was able to enter the room after waiting for 1 hour and 30 minutes. The time on the trip was important, and the employee's efforts were not too much. Also, there were Korean employees. However, without using Korean in such a situation, communication was difficult with English for a long time. The assigned room was an interconnecting room and I could not sleep because I could hear the small sound of the next room. It was truly the worst hotel.

Posted by , from KR on Mar 20, 2017

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Renovations + Closures

This property is closed from July 1 2021 to December 31 2021 (dates subject to change).

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts, and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 1999
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: Tanjung Aru Station (2.8 km / 1.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Memory foam beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Silk Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cafe Boleh - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby

Spa Services

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in a "Malaysia, Singapore and Brunei Residents Only" room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165.0 per day.

Pet Policy

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel
  • The Pacific Sutera Resort
  • The Pacific Sutera Hotel Resort
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Resort Kota Kinabalu

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.