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The Pacific Sutera Hotel

5-star property
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah 1-855-201-7819
1.0 out of 5
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Hotel Description

5-star luxury resort near Sutera Harbour, connected to the convention center

Beachside getaway

With a stay at this Downtown Kota Kinabalu resort, you'll be within half a mile (1 km) of Sutera Harbour and 2 miles (3 km) of Sabah State Mosque. Imago Shopping Mall and Anjung Samudera are also within 2 miles (3 km).

27-hole golf course

This luxury resort features a private beach, a golf course, and a full-service spa. Bring the family and enjoy the children's club, children's pool, and waterslide. Enjoy the 3 outdoor pools and perks like free self parking and a free area shuttle.

Deluxe Golf View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$140* Per night/room Apr 27 - Apr 28

Deluxe Sea View (Malaysian Residents)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Golf View (Malaysian Residents)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Pacific Sutera Hotel ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for The Pacific Sutera Hotel

Couples (1)
1 out of 5

Worst hotel

Pros: The overall atmosphere of the hotel is good. The marina, swimming pool and beach scenery are great.
Cons: It is necessary to improve the cleanliness of the bedding and the ability of the staff to respond.
Location: It is good to go on island tour because the marina is near.
I visited at check-in time. However, I was able to enter the room after waiting for 1 hour and 30 minutes. The time on the trip was important, and the employee's efforts were not too much. Also, there were Korean employees. However, without using Korean in such a situation, communication was difficult with English for a long time. The assigned room was an interconnecting room and I could not sleep because I could hear the small sound of the next room. It was truly the worst hotel.

Posted by , from KR on Mar 20, 2017

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About the The Pacific Sutera Hotel

Location 1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah 88100

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts, and a sauna. Self parking is free. Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • Meeting rooms
  • Built in 1999
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Tanjung Aru Station (2.8 km / 1.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Memory foam beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. Cashless payment methods are available for all transactions.

  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staffed front desk
  • Minimum age for COVID-19 test requirement: 13
  • UnionPay
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 299
  • New Year's Eve (31 December) Gala Dinner per child: MYR 99 (from 7 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel
  • The Pacific Sutera Resort
  • The Pacific Sutera Hotel Resort
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Resort Kota Kinabalu

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.