2/10 Terrible
robert
Traveled with group
Jan 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel 9 months every year and the Enjoy Hotel is the worst hotel I’ve stayed at in more than 5 years. The pictures on the website are so misleading, it’s fraud.
Unfortunately I can’t post the photos of the room that clearly show the room in no way reflects the room advertised on the Expedia website. The ceiling had extensive water damage and I’m assuming from the staining on the walls they are damaged as well. The bathroom toilet was broken and the shower had extensive mold growing in the bottom of the shower pan. The door to the front balcony was taped over with duct tape. The ocean balconyfurniture was covered in bird excrement and the outside light is hanging by wires. The floor in the room was missing multiple tiles and in one place concrete had been pored to replace tiles. And while I can’t say definitely I believe the bed was infected with bugs. I briefly looked behind the tv which was completely filthy.
There is no management at the hotel so you have no one to bring your grievances to and Expedia states they just follow hotel policy. I immediately started looking for a new room after my arrival and another hotel owner told me the current owner left the island and has conducted no maintenance on the property for several years. The attached restaurant, supplies a person to clean rooms. They told us that no could fix the toilet or replace burnt out lights. The cleaner stated the bedding was so bad her boss bought clean sheets just so guest didn’t sleep in filth.
robert
Stayed 5 nights in Jan 2025