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86.0% Based on 1461 reviews TripAdvisor Traveler Rating 4 out of 5

Hotel Description

Family-friendly 4.5-star hotel near Port of Kobe

Heart of Kobe

You'll find Port of Kobe and Kobe Animal Kingdom within 2 miles (3 km) of this Kobe hotel. Kobe Tower and Meriken Park are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 9 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the convenience store and supervised childcare. Enjoy a meal in one of the 2 coffee shops/cafés and freebies like WiFi in public areas and an area shuttle.

Free WiFi, refrigerators

Along with free WiFi, the 744 guestrooms offer refrigerators and TVs. Other amenities include minibars, room service, and free newspapers.

Run of the House (Twin or Double Bed based on Availability)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$61* Per night/room Oct 14 - Oct 15

Main Building, Superior Floor Twin Room, Non-smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Main Building Superior Floor, Semi Double Room, Non-smoking (1, 2 person)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Main Building Mid Century Floor Small Double, Non-Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room, Non Smoking (Main Building, 20-23F)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Executive Double Room, Non Smoking (Free Access to Gym and Indoor Pool, Main Building, 25-28F)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend out of 1461 reviews

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Renovations + Closures

The property will be renovating from 18 August 2019 to 23 October 2019 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Kobe Portopia Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 9 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. An outdoor pool, a health club, and a sauna are also featured at the luxury Kobe Portopia Hotel. An area shuttle, a train station pick-up service, and a train station drop-off service are free. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Kobe hotel.

  • 744 guestrooms or units
  • 31 levels
  • 9 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Osaka (KIX-Kansai Intl.) (72 km / 44.8 mi)
  • Train station: Kobe Sannomiya Station (4.2 km / 2.6 mi)
  • Metro station: Shiminhiroba Station (0.2 km / 0.1 mi)
  • Property shuttles: Free area shuttle and train station pick-up; theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Kobe Portopia Hotel offers 744 air-conditioned accommodations with minibars and complimentary newspapers. Televisions come with pay movies. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Tajima - This steakhouse specializes in Japanese cuisine and serves lunch and dinner.

Trente et Un - This restaurant specializes in French cuisine and serves lunch and dinner.

Shukei En - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Sushiman - This sushi bar specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Kobe Tamura - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, LUANA. Services include hot stone massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Hot stone massage
  • Thai massage
  • Reflexology
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Ayurvedic treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Check-in and check-out times vary by room type. Guests booking a Late Check-In 18:00/Early Check-Out 10:00 room type must check in at 6 PM. The check-in time is 3 PM for all other room types. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children under 17 years old are not allowed in the sauna. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 1188.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities. For more details, please contact the property using the number on the reservation confirmation received after booking.

This property requires guests to wear a swim cap when using the swimming pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property prohibits the use of swim rings and kick-boards at the swimming pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 2851 and JPY 3088 per person (approximately)
  • Self parking fee: JPY 800 per night
  • Late check-in fee (amount varies)
  • Crib (infant bed) fee: JPY 1188.0 per night
  • A facilities fee includes use of:

  • - Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portopia
  • Hotel Portopia Kobe
  • Kobe Portopia
  • Kobe Portopia Hotel
  • Portopia
  • Portopia Hotel
  • Portopia Hotel Kobe
  • Portopia Kobe
  • Portopia Kobe Hotel
  • Kobe Portopia Hotel Kobe
  • Kobe Portopia Hotel Hotel
  • Kobe Portopia Hotel Hotel Kobe

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Special Offer


Book a stay in the "Executive Double Room, Non Smoking", "Executive Twin Room, Non Smoking", or the "Executive Twin Room, Non Smoking" room type on the Executive Floor and receive complimentary access to the fitness gym and indoor pool.


Must book an Executive Floor room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Swim Free


Book a stay in any room or rate category and children years and younger receive complimentary pool access.


Full details at check-in. Offer is valid for children 4 and younger only when accompanied by an adult. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.