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SAii Phi Phi Island Village

5.0 star property
5-star beachfront resort near Tonsai Pier

Choose dates to view prices

Photo gallery for SAii Phi Phi Island Village

2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 Bedroom Oceanview Hillside Pool Villa | View from room
1 bedroom, minibar, in-room safe, desk
Aerial view
Couples treatment rooms, body treatments, aromatherapy

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

View in a map
49 Moo 8, Ko Phi Phi, Krabi, 81000
  • Place, Loh Bagao Beach
    ‪2 min walk‬
  • Place, Loh Bagao Bay
    ‪2 min walk‬
  • Place, Laem Tong Beach
    ‪5 min drive‬
  • Airport, Krabi (KBV-Krabi Intl.)

Room options

View all photos for Junior Suite, Beachfront

1 bedroom, minibar, in-room safe, desk

Junior Suite, Beachfront

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Bungalow, 1 King Bed (Garden)

1 bedroom, minibar, in-room safe, desk

Deluxe Bungalow, 1 King Bed (Garden)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Garden)

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room (Garden)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Villa, 1 King Bed (Garden)

1 bedroom, minibar, in-room safe, desk

Deluxe Villa, 1 King Bed (Garden)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Garden)

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room (Garden)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Bungalow, 1 King Bed (Deluxe)

1 bedroom, minibar, in-room safe, desk

Premium Bungalow, 1 King Bed (Deluxe)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Bungalow, 2 Twin Beds (Deluxe)

1 bedroom, minibar, in-room safe, desk

Premium Bungalow, 2 Twin Beds (Deluxe)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Villa, 1 King Bed (Deluxe)

1 bedroom, minibar, in-room safe, desk

Premium Villa, 1 King Bed (Deluxe)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Bungalow, 1 King Bed, Sea View

Deluxe Bungalow, 1 King Bed, Sea View | 1 bedroom, minibar, in-room safe, desk

Deluxe Bungalow, 1 King Bed, Sea View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View | 1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room, Sea View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Villa, 1 King Bed, Sea View

Deluxe Villa, 1 King Bed, Sea View | 1 bedroom, minibar, in-room safe, desk

Deluxe Villa, 1 King Bed, Sea View

  • Sleeps 3
  • 1 King Bed

View all photos for Villa (Hillside)

1 bedroom, minibar, in-room safe, desk

Villa (Hillside)

  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Ocean View (Hillside,Pool)

1 bedroom, minibar, in-room safe, desk

Villa, Ocean View (Hillside,Pool)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

1 bedroom, minibar, in-room safe, desk

Family Bungalow, 2 Bedrooms

  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Villa, 2 Bedrooms, Ocean View (Hillside,Pool)

1 bedroom, minibar, in-room safe, desk

Villa, 2 Bedrooms, Ocean View (Hillside,Pool)

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

About the neighborhood

Ko Phi Phi

On the beach.Within 2 miles (3 km) of this Ko Phi Phi resort, you'll find Laem Tong Beach and Ao Ton Sai Beach. Ko Phi Phi Viewpoint and Tonsai Pier are also within 3 miles (5 km).
View more Resorts in Ko Phi PhiOpens in a new window

What's nearby

  • Loh Bagao Beach - 2 min walk - 0.1 miles
  • Loh Bagao Bay - 2 min walk - 0.1 miles
  • Loh Lana bay - 12 min walk - 0.7 miles
  • Loh Dalam Bay - 19 min walk - 1.0 mile
  • Laem Tong Beach - 5 min drive - 1.5 miles

Restaurants

  • Slinky Beach Bar
  • Freedom Bar
  • ‪Sunset Bar on Hill Top - ‬30 min drive
  • ‪Chili & Pepper - ‬23 min drive
  • Sunflower Beach Bar

About this property

SAii Phi Phi Island Village

5-star beachfront resort near Tonsai Pier
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At SAii Phi Phi Island Village you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a steam room.

Smoking is allowed in designated areas at this 5-star Ko Phi Phi resort.

  • 1 floor
  • 201 guestrooms or units
  • 5 dining venues
  • 4 bars or lounges
  • Built in 1988
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
SAii Phi Phi Island Village offers 201 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Satellite television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 1:00 PM to 4:00 PM at scheduled times
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: THB 950 for adults and THB 530 for children
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Paddleboard
  • Scuba diving
  • Snorkeling
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
This resort is located 1.15 hours from Phuket and is accessible by boat. Airport and private speedboat transfers are included in the listed mandatory transfer service fee. Reservations are required at least 72 hours in advance. Guests should plan to arrive at the airport at least 3 hours prior to boat departures.
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at SAii Phi Phi Island Village

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 2374.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 950 for adults and THB 530 for children
  • Airport shuttle fee: THB 2119 per person (one-way)
  • Airport shuttle fee per child: THB 1883 (one-way), (from 5 to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 2374.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, and Alipay. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Outrigger Phi Phi
Outrigger Phi Phi Island
Outrigger Phi Phi Island Resort
Outrigger Phi Phi Resort
Outrigger Resort Phi Phi
Phi Phi Island Outrigger
Phi Phi Island Outrigger Resort
Phi Phi Outrigger Resort
Resort Phi Phi
Resort Phi Phi Island
Phi Phi Island Village Beach Resort
Island Village Beach Resort
Phi Phi Island Village Beach
Island Village Beach
Phi Phi Island Village Beach Resort And Spa
Phi Phi Island Village Beach Hotel Ko Phi Phi Don
Phi Island Village Beach Hotel
Phi Island Village Beach Resort
Phi Phi Island Village Resort
Phi Phi Island Village Beach Resort Ko Phi Phi
Phi Phi Island Village Beach Ko Phi Phi
Phi Island Village Beach Hotel
Phi Phi Island Village Resort
Phi Island Village Beach Resort
Phi Phi Island Village Beach Resort And Spa
Outrigger Phi Phi Island Resort Spa

Frequently asked questions

How close is SAii Phi Phi Island Village to the airport?

SAii Phi Phi Island Village is 44.8 mi (605-min drive) away from the Krabi Intl. Airport (KBV) airport, the closest popular airport to the property.

How much does it cost to stay at SAii Phi Phi Island Village?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at SAii Phi Phi Island Village on Dec 2, 2025 start from $305.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SAii Phi Phi Island Village have an airport shuttle?

SAii Phi Phi Island Village offers an airport shuttle from 1:00 PM to 4:00 PM, at scheduled times, for a charge of THB 2119. per person, one-way.

How close is SAii Phi Phi Island Village to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does SAii Phi Phi Island Village offer free breakfast?

Free breakfast isn’t provided at SAii Phi Phi Island Village, but buffet breakfast is offered for a fee of THB 950 for adults and THB 530 for children. It's available every day from 6:30 AM to 10 AM.

Is there a casino at SAii Phi Phi Island Village?

No, there is no casino at this resort.

What time is check-in at SAii Phi Phi Island Village?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at SAii Phi Phi Island Village?

Free parking is not available at this resort.

Does SAii Phi Phi Island Village have a pool?

SAii Phi Phi Island Village features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does SAii Phi Phi Island Village have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and garden views.

Does SAii Phi Phi Island Village have a spa?

This resort has a spa, which features massages, body wraps, and aromatherapy.

How close is SAii Phi Phi Island Village to downtown Ko Phi Phi?

SAii Phi Phi Island Village is 0.7 mi away from Ko Phi Phi.

Reviews

SAii Phi Phi Island Village Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 676 out of 1007 reviews
Rating 8 - Good. 201 out of 1007 reviews
Rating 6 - Okay. 77 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 28 out of 1007 reviews

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort. The bungalows were very spacious and clean. It had a nice porch to have a coffee in the morning and listen to the birds. The breakfast was amazing with a variety of foods. The resort had several dining options. We tried a few and loved them all! The pool was very nice as well. The staff was very friendly and helpful. Our luggage was delayed in Hong Kong and the contacted the airline many times to make sure we got our luggage as soon as possible. We hope we can come back to the island and will definitely stay in the same resort.
Stayed 3 nights in Jun 2025

6/10 Okay

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but stay away from the seafood as we got food poisoming from it
Stayed 3 nights in Aug 2025

6/10 Okay

Diego Ignacio

Liked: Property conditions & facilities, room comfort

Buen Hotel, pero no creo que sea cinco estrellas

El Hotel está bastante bien, con una posición privilegiada frente a una playa. Eso sí, la playa está con marea baja durante gran parte de la tarde, lo que impide su baño a no ser que andes unos 200 m. El Hotel no responde a los correos electrónicos, especialmente en lo que se refiere a actividades extras. Recomiendo que se realicen todas por fuera del Hotel para ahorrarse dinero, y también son mucho más efectivos a la hora de contestar a las peticiones. La habitación estaba reformada, amplio, vestidor y baño. Cama muy cómoda. Aire acondicionado bueno pero hace ruido
Stayed 3 nights in Aug 2025

10/10 Excellent

Yasmin

Stayed 7 nights in Aug 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt Hotel

Helt igennem perfekt. Helt igennem gennemført hotel. Perfekt morgenmad, ja alt i alt så var det perfekt. Dog som resten af Thailand efterhånden er, slidt.
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities
I can confirm I will never ever come back here again !!! All staff want to do is fleece you out of extra money, everything is way over priced !! Somehow Expedia had messed my booking up and put my child as 3 and not 15. So, was made to pay extra for that not quite sure why because in my eyes 3 people is 3 people regardless of age ??? Even with Expedia ringing them and confirming it was a mix up on their site I was still billed. Then the room we had was absolutely covered in tiny little bugs and I mean covered. The aircon was shocking and we were all unable to sleep due to the heat. To top it off no internet all night!! Night staff unable to sort it. My wife has also been up all night with sickness and diarrhoea and the only thing she had to eat was the carbonara made at the hotel restaurant. Then the final straw for me is the maid just walking into our room at 9.45am when check out was 11am. Nesting in mind we had all been awake all night so we’re fast asleep. She didn’t even knock just let herself in and thought a sawadi kaa was acceptable. Many better hotels on phi phi island and for a fraction of the cost.
Stayed 1 night in Jul 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phi Phi Island Resort

This is my third time at this property. Incredible service. Spectacular setting.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Tanya and the staff were made our trip. She was wonderful and made sure we are comfortable and did everything possible to make our stay unforgettable
Stayed 2 nights in Jun 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2025

10/10 Excellent

Isaiah

Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good customer service -- the property is a village -- it is huge -- but the people working there make it easy to navigate. The rooms are updated and nice -- they really try their best to cater towards their guests. I'd recommend but note that you need to take a long boat to get there that is 300 THB
Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Outstanding Service Despite Weather and Renovations We recently stayed at SAii Phi Phi and were genuinely impressed by the experience, even with ongoing renovations and some terrible weather during our visit. The hotel staff went above and beyond to ensure we were comfortable and well looked after – always warm, helpful, and incredibly accommodating. We were given a free room upgrade on arrival, which was a lovely surprise and made a real difference to our stay. The facilities that were available were well maintained, and the food throughout the resort was fresh, varied, and consistently excellent. What truly stood out were the activities and island tours organised by the hotel – professional, well-run, and a fantastic way to make the most of our time despite the weather. Every interaction with the team felt personal and genuine, with staff doing everything they could to create a memorable stay. Renovations are always temporary, but great service leaves a lasting impression – and SAii Phi Phi delivered that in spades. We’ll definitely return when the works are complete. Highly recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Maryam

Stayed 2 nights in Apr 2025

8/10 Good

Chloe

Stayed 3 nights in May 2025

10/10 Excellent

Ruvimbo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay … amazing service .I forgot my purse and they managed to get it back to me in Phuket within 2 hours
Stayed 2 nights in May 2025

10/10 Excellent

Yoshie

Stayed 1 night in May 2025

10/10 Excellent

Bogdan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort placed on beautiful location. Rooms were extremely nice.
Stayed 2 nights in May 2025

8/10 Good

Oliver

Liked: Cleanliness, staff & service, room comfort

Fantastic picturesque location

Fantastic picturesque location away from the main strip. If you want a remote island feel location then this is ideal. However only disadvantage was the evening food options. I Didn’t feel it catered well for westerners and even the eastern options were poor. Buffet breakfast was great though. Another disadvantage was that you had to pay to use kayaks/paddle boards, whereas most 5star hotels these are free to use. Even though I struggled with the food the location and scenery is worth it and I will definitely be returning.
Stayed 5 nights in May 2025

8/10 Good

James

Traveled with group
Liked: Cleanliness, room comfort

Room for improvement

Comfortable and refreshed room but majority of the hotel is a bit rough around the edges. Service is pretty non existent. Convenient to have dive center on site. Well priced.
Stayed 4 nights in May 2025

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too expensive to go again.

Expensive!!! The only way to get there is by boat!! They charge 300 per person each way. We think that should be included. It’s a big resort. Our room was way at the back but close to the village road. The buffet is $30 US per person and drinks are around $10 each. The village in behind is much more reasonable and we ate at the Pad Thai restaurant and it was excellent!! The beach is quite nice and the pools are clean. Maya beach is only a look at beach no swimming. And you pay 400 Baht each to see it on top of the boat price. This is not the hotel’s problem but a waste of time unless you just want an expensive picture.
Stayed 3 nights in May 2025

6/10 Okay

Anthony

Liked: Cleanliness

Beautiful location but underwhelming property

While we enjoyed our villa (which was beautifully updated and very comfortable) we found that the resort amenities (including the fun pool, the bathrooms by both pools and the lobby, and the lounge ) to be outdated. The landscaping is also in bad shape, patchy, and people have created their own paths across a lot of the areas. The staff is kind and friendly but they lack training: even when there were multiple people at the bar, we had to call them to ask for drinks. The coffee shop was also unattended and not set up at 7:45 in the morning and this happened multiple times. Twice I also had to ask for our villa to be cleaned because it was 3pm and the staff had not passed by to make our beds and refill our water. Lastly, the dock at the resort is not appropriate for a resort that advertises itself as luxury. The resort facilities need to be renovated and staff needs to be trained to vastly improve the experience. The saving grace for the property are the villas and the views.
Stayed 4 nights in Apr 2025