2/10 Terrible
Ben
Feb 20, 2026
Disliked: Cleanliness, staff & service, amenities
I booked 6 nights from Saturday to Friday in a deluxe room with a garden view. From the moment I arrived, there was no internet in the hotel. On the first night alone, I was moved between three different rooms, and none of them had working WiFi. The manager claimed it was a “technical issue” in my block only, but other guests told me they also had no internet.
I explained that I recently had knee surgery and moving between rooms and floors was difficult for me. I was told a technician would fix the issue on Monday. Monday came and nothing was fixed. I was then promised a different room on Tuesday with working internet. When I asked about it Tuesday evening, I was told, “We couldn’t find you,” even though they had my phone number and never contacted me or knocked on my door.
After four days of excuses, the manager finally admitted the internet was not working in the entire hotel. I felt completely misled and disappointed. I decided to shorten my stay to four nights, and I am still waiting for the refund for the two unused nights that was promised.
Very bad experience. No internet, poor communication, and rude, unhelpful staff. I would not recommend staying here.
Ben
Stayed 6 nights in Feb 2026
