2/10 Terrible
Donna
Traveled with family
Oct 28, 2025
When we checked in, they gave us rooms on the third floor, my mother-in-law is very elderly with bad knees (she had knee replacement on both knees) would have never been able to walk up the stairs and the elevator was broken down. They said they didn't have any more rooms available, so I lost out on two rooms for two-night stays. Then I had to go book two more rooms elsewhere, finally found rooms in Duval County. I'm very upset. On my paperwork it said I had room protection coverage, but when tried to call to get my refund I couldn't get a live person to talk to. Just a bad experience all the way around. I hope you can help recoup my money.
Donna
Stayed 2 nights in Oct 2025




























