4/10 Poor
Jeania
Sep 17, 2025
Stay was nice until my birthday. Booked on check in extending 1 day as the package with Universal Studios was restricted at the time. Front desk clerk put it in for Thur night instead of Wed. Causing me to have to check out amongst my birthday activities and spending hours to find an alternative. This resulted in my being late to activity bookings and pretty much ruined my birthday.
Also scheduled my package dinner for Wed night birthday and pre-paid and did not get refund even though their error.
Really disappointed as the stay started out well.
All because the front desk clerk clicked the wrong date. I even said no issue if they were sold out I had plenty of time at check in to find alternative. But 3 days later to find out he put wrong date and no rooms available.
Jeania
Stayed 1 night in Sep 2025