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Shilo Inn Suites Hotel - Killeen

3.5-star property
3701 S W S Young Dr, Killeen, TX 1-855-201-7819
4.1 out of 5
Very good!
See all 23 travelocity Reviews

"The pool and hot tub were not working and never was told about them being unable to use until we inquired the night we checked in. Housekeeping never ... " More

By a verified traveler on Tue 28 Dec 2021

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Hotel Description

3.5-star hotel near Killeen Mall

In Killeen

Within 3 miles (5 km) of this Killeen hotel, you'll find Killeen Mall and Vive Les Arts Theatre. Killeen Civic and Conference Center and Stonetree Golf Club are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the indoor pool and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 160 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Microwaves, coffee/tea makers, and free local calls are also available.

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$101* Per night/room Jan 27 - Jan 28

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed with Sleeper Sofa

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite 1 King with Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite 2 Queen with Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Shilo Inn Suites Hotel - Killeen ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shilo Inn Suites Hotel - Killeen

Everyone (8) Couples (6) Family (15)
4 out of 5
The pool and hot tub were not working and never was told about them being unable to use until we inquired the night we checked in. Housekeeping never came around to clean rooms and give new towels when needed. We had to bring our towels down to front desk to get clean ones. Would double check with hotel before making reservation.

Posted by on Dec 28, 2021

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Comment from Hotel Management

Jan 2, 2022 by LJ

Dear Patrick, Thank you for your candid review. We do value your feed back and have forwarded your comments to our management team for review. We hope in the future you will give us another chance to make things right and show you a much better Shilo Inn experience!

5 out of 5
Check-in was very fast. No issue. checking in our dog. Receptionist was polite and professional. Rooms. were ver clean and quiet. Enjoyed my stay at Shilo Inn.

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 29, 2021 by Linda

Thank you Elke for staying at the Shilo Inns Hotel! We are happy to hear that you enjoyed your stay and hope to see you again on your next trip through Killeen!

2 out of 5
The guy who checked us in was very nice, and check in and check out was efficient. The room was decent, just a little outdated. No room service the entire week we were there. When we went to the front desk to ask for new towels, we got an attitude from the lady at the desk. She was annoyed because we interrupted her personal conversation. Multiple mentions about their indoor and outdoor pools, but no mention of them being closed until the day before . Definitely an overpriced hotel, not worth the amount we paid for what we got.

Posted by on Jun 19, 2021

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4 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jul 11, 2021 by LJ

Thank you for staying with us!

4 out of 5
Staff and hotel was great. Disappointing the pool was not open, but understandable because of damage from recent ice storm. Was nice to have family come visit us at the hotel because the dinette area in room. Would stay again.

Posted by on May 31, 2021

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Comment from Hotel Management

Jul 11, 2021 by LJ

Thank you for staying with us!

4 out of 5
The bed was really comfortable...great pullows definitely did not regret not taking my own

Posted by on Mar 25, 2021

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4 out of 5
I love the hotel decor. The least I liked was the location of the entrance.

Posted by on Feb 24, 2021

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4 out of 5
Excellent service. Clean room. Did not have any issues when checking in.

Posted by , from Killeen , Tx on Sep 11, 2020

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Comment from Hotel Management

Oct 20, 2020 by LJ

Thank you Brenda for taking the time to write this awesome review and for staying with us! We value your feedback and hope to see you again on your next trip!

5 out of 5
Nice hotel, at a great rate. Friendly staff. We plan to stay here again.

Posted by on Aug 31, 2020

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Comment from Hotel Management

Oct 20, 2020 by LJ

Thank you for staying with us! We value your feedback!

5 out of 5
Clean and quiet...staff was helpful and resourceful.

Posted by on Jun 2, 2020

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About the Shilo Inn Suites Hotel - Killeen

Location 3701 S W S Young Dr, Killeen, TX 76542

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Shilo Inn Suites Hotel - Killeen offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Shilo Inn Suites Hotel - Killeen. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 3.5-star Killeen hotel is smoke free.

  • 160 guestrooms or units
  • 4 levels
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Shilo Inn Suites Hotel - Killeen offers 160 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Shilo Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 17 per stay.

Pet Policy

  • Pets: USD 15 per accommodation, per night, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and a shield is in place between staff and guests in main contact areas. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 17 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shilo Suites Killeen Killeen
  • Shilo Inn Suites Hotel
  • Shilo Inn Suites Hotel Killeen
  • Shilo Inn Suites Killeen
  • Killeen Shilo Inn
  • Shilo Hotel Killeen
  • Shilo Inn Killeen
  • Shilo Inn Suites Hotel - Killeen Hotel
  • Shilo Inn Suites Hotel - Killeen Killeen
  • Shilo Inn Suites Hotel - Killeen Hotel Killeen

You should know

  • Shilo Inn Suites Hotel - Killeen offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.