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"Pros: -Room looked right out to the ocean and the pool (I purchased ocean-front, thinking it would just be the ocean, apparently I need to purchase ... " More

By a verified traveler on Fri 10 Aug 2018

Hotel Description

Family-friendly 4-star resort near Kahalu'u Beach Park

Close to the beach

Within 3 miles (5 km) of this resort, you'll find Kahalu'u Beach Park and Magic Sands Beach. Haleo Luau and Keauhou Bay Beach are also within half a mile (1 km).

Poolside dining

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the 2 outdoor tennis courts and perks like free WiFi.

Soaking tubs, free wired Internet

Boasting deep soaking bathtubs, the 508 guestrooms also offer free wired Internet and furnished lanais. Other amenities include WiFi, refrigerators, and LCD TVs with digital channels.

Room, 1 King Bed, Balcony, Mountain View (Mountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$162* Per night/room Nov 19 - Nov 20

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Mountain View (Mountain View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, Business Lounge Access, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Kona Resort & Spa at Keauhou Bay ratings based on 127 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Everyone (28) Couples (9) Family (5)
3 out of 5
We were given a room with a lousy view. We were place on the ocean view side of the hotel, yet we were stuck in a room where our view as being blocked by a pool slide/lifeguard station blocking majority of our ocean view. Really sucked.

Posted by on Sep 30, 2019

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5 out of 5

Posted by on Sep 25, 2019

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4 out of 5
The bathroom was outdated and our room wasn’t cleaned some days until late afternoon

Posted by on Aug 27, 2019

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4 out of 5
Loved the staff and location Did not like the outdated property along with institutional style bathrooms that had no luxury appeal

Posted by on Aug 7, 2019

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2 out of 5
Grass, nice pool, manta rays, close to ocean, but no swimming there, quiet, Charge $20 for parking, $30 resort fee every day on top of daily charges Far from the parking lot Limited/slow elevators No where close to eat for a reasonable price - have to drive everywhere

Posted by on Aug 6, 2019

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4 out of 5
No pool side service when i was there, that was a bummer. They made you put on wrist bands to use the pool and get your towels from a weird location not near the pool area.

Posted by , from Oakland on Jul 5, 2019

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5 out of 5
Staff was friendly and welcoming. We got a small upgrade just by kindly asking for a full ocean view instead of the partial view as booked. The food at the pool restaurant / bar was and reasonably The market was overpriced and room needs some updating but for the little time you spend on the property it wasn’t a huge issue for us. Also, everything closes way too early!! 8-9pm lights out 🤔😩

Posted by on Jun 29, 2019

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4 out of 5

Posted by on Jun 14, 2019

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5 out of 5
Beautiful full service resort with fantastic lush grounds, pools, pathways, great views! Helpful staff and I got a free upgrade to partial ocean view. I will definitely go back to this Sheraton!

Posted by on Apr 1, 2019

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5 out of 5
I liked everything about this hotel food drinks people and the ocean view and pool area

Posted by on Mar 31, 2019

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About the Sheraton Kona Resort & Spa at Keauhou Bay

Location 78-128 Ehukai St, Kailua-Kona, HI 96740

Property Features

Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Event space at this resort measures 5740 square feet (533 square meters) and includes conference space. A children's pool, a spa tub, and a rooftop terrace are also featured at the family-friendly Sheraton Kona Resort & Spa at Keauhou Bay. For a fee, parking is available. This 4-star Kailua-Kona resort is smoke free.

  • 508 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 5740 sq ft of conference space
  • 533 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kailua-Kona, HI (KOA-Kona Intl.) (25.1 km / 15.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Kona Resort & Spa at Keauhou Bay offers 508 accommodations with minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private lanai (furnished)
  • Deep soaking tub
  • Minibar
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.

Nearby Activities

Outdoor tennis courts, a 24-hour health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Boat tours nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 70.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Weight limit: 40 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Pets allowed (no fees)
  • Tax ID - 27-4750769
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night

The resort fee includes:

  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, USD 12.50 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 15.00 per day (rates may vary)
  • Self parking fee: USD 20.00 per night
  • Valet parking fee: USD 27.00 per night
  • Rollaway bed fee: USD 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Keauhou Resort
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa
  • Sheraton Kona Keauhou Bay
  • Sheraton Kona Resort Keauhou Bay
  • Sheraton Kona Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort Spa at Keauhou Bay
  • Sheraton Kona Keauhou KailuaK
  • Sheraton Kona & Spa At Keauhou
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort
  • Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.