4/10 Poor
Heather-Lynn S.
Dec 7, 2025
Disliked: Cleanliness
-I had requested 3 times for 5 extra bath towels and it took 4 days to receive them. -Pool was advertised as heated. It was not. Apparently the heater was broken.-The outdoor shower was not working as it needed a "part," which turned out to be the "wrong part," according to maintenance.-The hot tub had quite an overpowering chemical odor. So much so, that my party could not use it.-During our 8 day stay, there were maintenance personnel who came to "look at a problem or hope to fix a problem" almost daily, including a roofer, who indicated the roof had been patched so many times, that The Summit required a new roof.-Extremely dirty home. The floors, carpet, baseboards, vents and light fixtures looked like they had not been washed in quite some time. -We found 5, both living and dead cockroaches. Maui Life Realty did send someone to spray the baseboards throughout the home.-Maui Life Realty were apologetic and wanted to know "how they could fix things so we felt better." This happened on day 6/7. We had to be out of The Summit by 10 am on the 8th day; too little, too late.-I was offered a "token" refund and asked to sign off on agreeing NOT to give The Summit a bad review. I felt the offered refund was insufficient, given the series of events. I did ask for an adjustment on their offer and NEVER heard back from them.-The Summit property is located in a lovely area and it could be a wonderful VRBO, if it was only maintained!!
Heather-Lynn S.
Stayed 8 nights in Nov 2025
