Justin , TX Pet Friendly Hotels

"Someone else’s takeout was still in the fridge in my room hinting at poor cleanliness. The lady I checked in with was incredibly disrespectful. "

"I tried to book my room at 200am because of a cancelled flight but when I got there they did not have my reservation until later that day. The hotel charged me double for 2am-11am the same day! Make sure if you are using the free shuttle to the airport that you are letting them know the day before, otherwise you could be waiting an hour or more for the driver to make a round trip to come back. "

"I stayed at the Hyatt beginning March 20 while taking my three-year-old daughter to Peppa Pig World to celebrate her birthday. Upon arrival, the front desk associate (a young man) was very kind, attentive, and made check-in quick and easy, which I really appreciated after traveling. Later that evening, around 10:30 PM, I realized our room did not have any hand towels or face towels. I went to the front desk to request those items, along with an extra comforter for my daughter. I was informed by a staff member (I believe her name was Palin) that laundry had not been completed for the past two days, so they were out of hand towels, face towels, and additional comforters. Unfortunately, we had to make do with what we had that night. During the night I woke up to find a roach on the ceiling, which was very concerning. I reported this to the front desk early that morning and showed them a photo. The staff responded quickly and were attentive in addressing the issue, which I appreciated. Overall, the experience was mixed. While some staff members were helpful and professional—especially the gentleman who assisted me at the end—there were clear issues with basic necessities not being available, as well as cleanliness concerns. I’m grateful for the efforts made to resolve things, but I do wish things were a little better. "

"Overall good for me. Room is clean "

"Overall the property was decent , however we were charged for long distance telephoned calls at $17.00 a piece! Calls made from the landline due to our phones that were not charging on their outlets. Pretty sure long distance charges were things of the 90’s but this hotel will try and get you for every penny they can get! Disappointing but it is what it is. "

"Shuttle never showed up and could not get through to any real person. Had to take an Uber to the hotel."