Skip to main content
Beginning of main content
 Jonestown •1 Room
 Jonestown • 1 Room
Book online or call 1-855-214-3079 Phone Number

SureStay Plus by Best Western Jonestown Lebanon Valley

2.5-star property
16 Marsanna Lane, Jonestown, PA 1-855-201-7819
3.0 out of 5
See all 11 travelocity Reviews

"Fast check in. Friendly staff. " More

By a verified traveler on Thu 30 Jun 2022

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Jonestown guestrooms with free WiFi

In Jonestown

You'll be within half a mile (1 km) of Swatara State Park and 2 miles (3 km) of Hideaway Hills Farm with a stay here. Monroe Valley Golf Club and Fort Indiantown Gap National Guard Training Center are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$72* Per night/room Mar 29 - Mar 30

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus by Best Western Jonestown Lebanon Valley ratings based on 11 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus by Best Western Jonestown Lebanon Valley

Everyone (8) Couples (2) Family (1)
5 out of 5
Fast check in. Friendly staff.

Posted by on Jun 30, 2022

Was this review helpful to you?
4 out of 5
no place to sit down for breakfast. room was clean. refrigerator did not work. no soft pad on ironing board. some damage to tile in bathroom.

Posted by on Jul 19, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 19, 2021 by Manager

Thank you for your review. We will look into your concerns.

5 out of 5

Posted by on Sep 9, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 11, 2020 by Manager

We're glad you enjoyed your stay.

2 out of 5
Mattresses were not encased for protection of bed bugs!! Mattresses were stained and dirty. Exit doors were not always securely looked at night, depending on staff. Grounds were not maintained. Garbage and cigarette butts everywhere. Drapes did not close, so no privacy. Heater/ac sounded like it wanted to die.

Posted by on Oct 26, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 14, 2019 by management

We are devastated to hear you had such a bad experience with us. We are making improvements and hope you give us another chance.

1 out of 5

Lost reservations!!

We were in town for a wedding and called ahead to be sure we could check in around 10pm, lady said sure no problem. Get to hotel, no one at from desk, rang bell several times, the help was out smoking. She said I didn’t have a reservation!! Asked if they any rooms and what is the government rate, she said she had no idea. I’m like are you serious, did nothing to make it right.

Posted by on Jun 18, 2018

Was this review helpful to you?
Comment from Hotel Management

Jun 21, 2018 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, COMFORT INN MANAGEMENT LEBANON VALLEY COMFORT INN 7178658080

2 out of 5
We were double charged for our stay. Had to contact the state police for assistant to start a complaint about fraud charges. The hotel manager was terrible. Didn’t want to help. Kept telling us to contact our bank. The young man who checked us out was extremely helpful. Went above & beyond to help understand what happened. There should be more staff that want to help. This type of customer service has been lost. This young man should be a manager one day.

Posted by on Apr 30, 2018

Was this review helpful to you?
2 out of 5

Disappointing Hotel Stay

I recently stayed at this hotel. The front desk staff was friendly. When we arrived on the 3rd floor it had a smell of what reminded me of dog. Our room itself was VERY small for the money paid. They bathroom did not appear clean. The caulking in the bathroom was dirty. Not to mention the water pressure was terrible and the water would change from ice cold to scolding hot.

Posted by , from Jonestown, PA on Feb 18, 2018

Was this review helpful to you?
Comment from Hotel Management

Feb 20, 2018 by Manager

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

1 out of 5

Don't think I'll stay here again!

I booked this hotel 3 months in advance. I stayed here with my daughter and the first night was miserable! I asked the guy at the counter if I could switch my room and he said no. The comforter was gross he did end up getting us a new one. The fridge was so loud the ac unit was loud.. And all you could hear was thumping up and down stairs and the side door slamming all hours of the night. Kids being loud. Also The toilet in our room felt like it would tip over when you sat on it! So The next day I asked the lady at the desk counter if we could switch rooms she switched me right away! She Moved me to 3rd floor the room was smaller then the first night which was ok but not what i paid for, the bed was more comfortable, the fridge didn't make noise and the ac unit was quiet! The room was clean. But I didn't get offered anything no refund no nothing for the bad experience from the night before. Over priced for such a crap stay!

Posted by , from Upstate NY on Aug 22, 2016

Was this review helpful to you?
Comment from Hotel Management

Sep 16, 2016 by Guest Relations Manager

Melissa, I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and right away. We have addressed these issues with maintenance and hope you will return to see how we have improved.

2 out of 5

No rollaways

We had reserved a rollaway as had a friend that also booked a room here. We were told there was a charge which we agreed to. It turns out that several teams were staying there and they gave our rollaways to them. There response was that their desk clerk was new. We were stuck with some of our party having no where to sleep. Several young teams staying there were noisy

Posted by , from pa on Jun 20, 2016

Was this review helpful to you?
Comment from Hotel Management

Jul 5, 2016 by Guest Relations Manager

Dear Carol, I would like to apologize for the inconvenience you and your friend experienced during your stay particularly on the problem with your reserved rollaway. We will make certain this similar issue is avoided moving forward. We will make sure to handle guests’ issue such as the level of noise to avoid causing discomfort to other guests. Thank you for bringing this matter to our attention and I further apologize for this setback. I assure you that we will do our best to make your future visits a much better accommodation experience here at Comfort Inn.

4 out of 5

Handicapped

Pros: Clean
Cons: nothing
Location: Have no idea we had to leave early the next day
The room was very nice ,but we were to have a handicapped bath and it wasn't ,it was very small but we handled it . And i have not received a receipt for the night !

Posted by , from Middleburg ,Pa on Apr 16, 2016

Was this review helpful to you?

About the SureStay Plus by Best Western Jonestown Lebanon Valley

Location 16 Marsanna Lane, Jonestown, PA 17038

Property Features

SureStay Plus by Best Western Jonestown Lebanon Valley offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Plus by Best Western Jonestown Lebanon Valley. Free self parking is available. This Jonestown hotel is smoke free.

  • 52 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus by Best Western Jonestown Lebanon Valley offers 52 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Jonestown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at 3:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 15.00 per night.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 70 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Lebanon Valley-Ft. Indiantown Gap
  • Comfort Inn Valley-Ft. Indiantown Gap
  • Comfort Inn Valley-Ft. Indiantown Gap Hotel
  • Comfort Inn Valley-Ft. Indiantown Gap Hotel Lebanon
  • Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
  • Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
  • Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
  • Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
  • Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
  • Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
  • Jonestown Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
  • Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap
  • Comfort Inn Lebanon Valley Ft. Indiantown Gap
  • Comfort Inn Lebanon Valley Ft. Indiantown Gap
  • SureStay Plus by Best Western Jonestown Lebanon Valley Hotel
  • SureStay Plus by Best Western Jonestown Lebanon Valley Jonestown

You should know

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.travelocity.com/Jonestown-Hotels-SureStay-Plus-by-Best-Western-Jonestown-Lebanon-Valley.h919185-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Jonestown-Hotels-SureStay-Plus-by-Best-Western-Jonestown-Lebanon-Valley.h919185-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Jonestown-Hotels-SureStay-Plus-by-Best-Western-Jonestown-Lebanon-Valley.h919185-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.