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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Jackson guestrooms with comfy beds

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Photo gallery for SureStay Plus Hotel by Best Western Jackson

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Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
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Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Wingate By Wyndham Jackson

Jackson
    5.0 out of 5, Exceptional, 1 review
    $71 nightly
    The price is $82
    Jan 18 - Jan 19
    Total with taxes and fees
    Wingate By Wyndham Jackson

    About the neighborhood

    Jackson

    In shopping district.You'll be steps from Music Highway Crossroads and a 5-minute walk from Casey Jones Village. Union University and North Hospital are also within 3 miles (5 km).

    What's nearby

    • Casey Jones Village - 3 min walk - 0.2 miles
    • Music Highway Crossroads - 3 min walk - 0.2 miles
    • Union University - 19 min walk - 1.0 mile
    • West Tennessee Healthcare Sportsplex - 6 min drive - 5.8 miles
    • The Ballpark at Jackson - 6 min drive - 6.3 miles

    Getting around

    • Memphis International Airport (MEM) - 81 min drive

    Restaurants

    • ‪McDonald's - ‬2 min walk
    • ‪Burger King - ‬6 min walk
    • ‪Buffalo Wild Wings - ‬2 min drive
    • ‪Cheddar's Scratch Kitchen - ‬2 min drive
    • ‪Logan's Roadhouse - ‬5 min walk

    About this property

    SureStay Plus Hotel by Best Western Jackson

    Jackson guestrooms with comfy beds
    A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

    This Jackson hotel is smoke free.

    • 48 guestrooms or units
    • Buffet breakfast (free)
    • Poolside lounge chairs
    • Business facilities
    • Front desk (24 hours)
    • Front-desk safe
    • Newspapers in lobby (free)
    • Television in lobby
    • No smoking on site
    • Microwave in a common area
    SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

    Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

    Similar properties

    Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
    Baymont by Wyndham Jackson
    • Pool
    • Hot tub
    • Breakfast included
    • Parking included
    3.5 out of 5, Good, 1,000 reviews
    $70 nightly
    The price is $81
    Jan 18 - Jan 19
    Total with taxes and fees
    Baymont by Wyndham Jackson

    Property amenities

    Family friendly

    • In-room crib
    • In-room microwave
    • In-room refrigerator
    • Seasonal outdoor pool

    Internet

    • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
    • Available in some public areas: Free WiFi and wired internet

    Parking and transportation

    • Free self parking on site
    • Wheelchair-accessible parking available
    • Onsite parking includes off-street options

    Food and drink

    • Free buffet breakfast available daily 6:00 AM to 9:00 AM

    Things to do

    • Seasonal outdoor pool
    • TV in common areas

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Braille/raised signage
    • Upper floors accessible by stairs only
    • Well-lit path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible pool
    • Wheelchair-accessible registration desk

    Room amenities

    Entertainment

    • 32-inch flat-screen TV with premium cable channels

    Bedroom

    • Bedsheets provided
    • Free crib
    • Pillowtop mattress

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Rainfall showerhead
    • Shampoo
    • Shower/bathtub combination
    • Soap
    • Toilet paper
    • Towels provided

    Food and drink

    • Coffee/tea maker
    • Microwave
    • Refrigerator

    More

    • Air conditioning
    • Connecting rooms available
    • Iron/ironing board
    • Phone
    • Safe

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
    Late check-in subject to availability
    Minimum check-in age: 21

    Check-out

    Check-out before 11 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • Pets: USD 20.00 per pet, per night
    • Service animals are exempt from fees

    Children and extra beds

    • Children are welcome.
    • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
    • Rollaway/extra beds are not available.
    • Free cribs (infant beds)!

    Property payment types

    Important information

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
    • Pet fee: USD 20.00 per pet, per night
    • Service animals are exempt from fees

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    Charges for extra guests may apply and vary according to property policy.
    A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
    Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
      This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

    We should mention

    • The seasonal pool will open in May and close in October.
    • Children may not be eligible for complimentary breakfast.
    • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

    Property is also known as

    Best Western Carriage House
    Best Western Carriage House Inn
    Best Western Carriage House Inn Jackson
    Best Western Carriage House Jackson
    Surestay Plus By Best Jackson
    SureStay Plus Hotel by Best Western Jackson Hotel
    SureStay Plus Hotel by Best Western Jackson Jackson
    SureStay Plus Hotel by Best Western Jackson Hotel Jackson

    Frequently asked questions

    How close is SureStay Plus Hotel by Best Western Jackson to the airport?

    SureStay Plus Hotel by Best Western Jackson is 7.5 mi (10-min drive) away from the Jackson, TN (MKL-McKellar-Sipes Regional) airport, the closest popular airport to the property.

    Does SureStay Plus Hotel by Best Western Jackson have an airport shuttle?

    Airport shuttle services are not available at SureStay Plus Hotel by Best Western Jackson.

    Does SureStay Plus Hotel by Best Western Jackson offer free breakfast?

    SureStay Plus Hotel by Best Western Jackson offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

    Is there a casino at SureStay Plus Hotel by Best Western Jackson?

    No, there is no casino at this hotel.

    What time is check-in at SureStay Plus Hotel by Best Western Jackson?

    Check-in start time: 3:00 PM; Check-in end time: 3:00 AM.

    Is there free parking at SureStay Plus Hotel by Best Western Jackson?

    This hotel offers free self parking.

    Does SureStay Plus Hotel by Best Western Jackson have a pool?

    SureStay Plus Hotel by Best Western Jackson features a seasonal outdoor pool.

    Does SureStay Plus Hotel by Best Western Jackson have a spa?

    There are no spa services available at this hotel.

    How close is SureStay Plus Hotel by Best Western Jackson to downtown Jackson?

    SureStay Plus Hotel by Best Western Jackson is 3.7 mi away from Jackson.

    SureStay Plus Hotel by Best Western Jackson Reviews

    Reviews

    7.0

    Good

    Rating 10 - Excellent. 210 out of 798 reviews
    Rating 8 - Good. 236 out of 798 reviews
    Rating 6 - Okay. 157 out of 798 reviews
    Rating 4 - Poor. 101 out of 798 reviews
    Rating 2 - Terrible. 94 out of 798 reviews

    7.2/10

    Cleanliness

    8.0/10

    Staff & service

    6.6/10

    Amenities

    6.6/10

    Property conditions & facilities

    Reviews

    4/10 Poor

    cynthia

    Disliked: Cleanliness, staff & service, property conditions & facilities
    The front desk clerk had the tv on so loud I couldn’t hear what he was trying to say. The area felt very unsafe. Men in the back of the hotel making noise. I was charged more than the posted rate. Nasty area and wish I had made a better choice.
    Stayed 1 night in Sep 2025

    8/10 Good

    Tyesha

    Liked: Cleanliness, staff & service, property conditions & facilities
    Clean
    Stayed 6 nights in Oct 2025

    8/10 Good

    H

    Liked: Cleanliness, staff & service, property conditions & facilities
    It was fine
    Stayed 1 night in Oct 2025

    8/10 Good

    Donald

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Breakfast was good
    Stayed 1 night in Oct 2025

    10/10 Excellent

    Qiang, san jose

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Parking is ok. Air conditioner is noisy.
    Stayed 1 night in Sep 2025

    10/10 Excellent

    PHAT

    Liked: Cleanliness, staff & service, property conditions & facilities
    Stayed 1 night in Oct 2025

    6/10 Okay

    Deborah

    Liked: Staff & service
    No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast
    Stayed 1 night in Sep 2025

    6/10 Okay

    Anthony

    Liked: Staff & service
    Disliked: Property conditions & facilities
    The furniture is very dated and needs to be replaced. The desk chair had plastic flaking off.
    Stayed 1 night in Sep 2025

    4/10 Poor

    Jeanie

    Traveled with family
    Disliked: Cleanliness, amenities, property conditions & facilities
    The reviews online are deceiving. The room was stinky, had peeling paint, dirty, and overall a disappointment. We had reservations for two nights but only stayed for one. I would pay to not stay in this place. These comments are very gracious. Stay somewhere else.
    Stayed 2 nights in Sep 2025

    6/10 Okay

    Charity

    Traveled with partner
    Liked: Cleanliness
    Disliked: Amenities
    The first room we were given was saturated with cigarette smoke even though I told them we didnt want a smoking room. The second room we were given was clean, cool and fresh. The bed and bedding were very nice. The flooring in the room was a little damaged in some spots, causing me to trip in the bathroom doorway. It was difficult to reach anyone at the desk to tell them about the quality issue of the first room and then to check out. The breakfast was just ok as none of the heated items in the main area were stocked at all so we just ate cold breakfast items. The maid loudly tried to take over our room more than an hour before check out. When we told her we would be out by check out time, she had one of her children stand directly outside our door the entire last hour we were there and that really irked me. All over not great because of the mounting sub par experiences and the high price but we did enjoy the quality of the second room well enough. Will probably choose elsewhere next time.
    Stayed 1 night in Sep 2025

    10/10 Excellent

    Celia

    Stayed 1 night in Aug 2025

    10/10 Excellent

    James

    Liked: Cleanliness, staff & service, property conditions & facilities
    Room was clean and quite adequate if you just need a place to sleep. Parking was safe and easy as was check in. Breakfast was continental style and served its purpose for us. A little older motel and it could use some routine care, but a good place and value.
    Stayed 1 night in Sep 2025

    10/10 Excellent

    Jacqueline

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Staff was extremely kind and friendly. Room was clean. I would highly recommend staying here.
    Stayed 1 night in Sep 2025

    6/10 Okay

    Sheena

    Liked: Staff & service
    Disliked: Cleanliness, amenities, property conditions & facilities
    The staff member who checked me in was friendly and accommodating. However, the area around the hotel seemed sketchy. The bed was comfortable, but I discovered a roach in the coffee maker. While it was sufficient for an overnight stay, I would not choose this place again.
    Stayed 1 night in Sep 2025

    4/10 Poor

    john

    Traveled with partner
    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    The property was dirty, the staff were lazy, the breakfast was terrible. Would NOT recomend to anyone to stay there.
    Stayed 1 night in Sep 2025

    10/10 Excellent

    Shereen

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Friendly and helpful front desk and staff
    Stayed 1 night in Sep 2025

    6/10 Okay

    Darline, Brooklyn

    Traveled with family and small children
    Disliked: Property conditions & facilities
    I stayed there with my family for one night. I was ok for a 3 🌟 hotel
    Stayed 1 night in Sep 2025

    8/10 Good

    Carolyn

    Liked: Cleanliness, staff & service, property conditions & facilities
    Stayed 1 night in Aug 2025

    2/10 Terrible

    Robert

    Stayed 1 night in Jul 2025

    8/10 Good

    Rodger

    Business traveler
    Liked: Cleanliness, staff & service
    Overall good stay for the area. Pool could be maintained better
    Stayed 1 night in Aug 2025

    4/10 Poor

    Jeff

    Traveled with family
    Liked: Staff & service
    Disliked: Property conditions & facilities
    Stayed 1 night in Aug 2025

    6/10 Okay

    Patricia

    Traveled with partner, Traveled with pets
    Disliked: Cleanliness, amenities, property conditions & facilities
    It was dumpy and the neighborhood was sketchy. Nothing really near by. Everything was very outdated.
    Stayed 1 night in Aug 2025

    6/10 Okay

    Pauline

    Traveled with family
    Liked: Staff & service
    Close to highway and lots of dinning options. Room was nice. Bed was very comfortable. Could use a couple more pillows and could definitely use a coat of paint. Over all a nice stay. We usually stay at Baymont inn but wanted to try something new.
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Cody, Ft Myers

    Stayed 1 night in Aug 2025

    4/10 Poor

    Stacey

    Traveled with group
    Disliked: Cleanliness, property conditions & facilities

    Needs Major Improvement

    The hotel definitely needs updating. The beds were clean, but the bathroom was terrible! We stayed 3 nights and our room did not get serviced one time. I had to go to the front desk to ask for towels and toilet paper. The guy at the front desk seemed to be running the whole place by himself. He was very nice, and tried hard to be accommodating, but there was only one of him. I will not stay here again.
    Stayed 3 nights in Jul 2025