89% Based on 527 reviews TripAdvisor Traveler Rating 4.5 out of 5

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Hotel Description

A family-friendly stay in Zihuatanejo awaits you at Embarc Zihuatanejo. Within just a 15-minute stroll, you'll find La Ropa Beach and La Madera Beach. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools, and in-room kitchenettes.

TVs with satellite channels are featured in all 73 rooms, and you can enjoy free WiFi, balconies or patios, and coffee/tea makers. In-room dining is easy with kitchenettes that come equipped with refrigerators and microwaves. You'll find nice touches like free toiletries and premium bedding to enhance your stay. In-room massages, ceiling fans, and safes are also available. Weekly housekeeping is available.

The restaurant, Surf Club, is open for lunch. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and kids' swimming pool. Additionally, you'll find free WiFi in public areas, massage/treatment rooms, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Zihuatanejo resort, you'll be 21 km (13 mi) from Potosi Refuge.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
$249 per night

Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom (2 Bath)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom, Ocean View (Two Bath)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend out of 527 reviews

Excellent 341
Good 134
Average 21
Poor 22
Terrible 9
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

Renovations + Closures

The property is renovating until 15 December 2017 (completion date subject to change). The following areas are affected:

  • Exterior
  • Lobby

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Embarc Zihuatanejo for summer fun including 2 outdoor swimming pools, a children's pool, and surfing/boogie boarding. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. This 4-star Zihuatanejo resort is smoke free.

  • 73 guestrooms or units
  • 8 buildings
  • 2 dining venues
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Kitchenette
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) (12.5 km / 7.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Embarc Zihuatanejo offers 73 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Accommodations at this 4-star resort have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Zihuatanejo resort provides complimentary wireless Internet access. Televisions come with satellite channels. In-room massages and irons/ironing boards can be requested. Housekeeping is provided weekly.

  • In-room kitchenette
  • Private balcony or patio
  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Zi Restaurant and Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

Surf Club - This poolside restaurant serves lunch only. Guests can enjoy drinks at the bar.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

  • Massages on beach

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Where payment for the stay will be made on site instead of at the time of booking, the credit card used to secure the reservation must be presented at the time of check-in, along with a valid photo ID for verification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

The Surf Club at this property will be under renovation from July 17 - August 7, 2017, between 10 AM and 6 PM. Guests should expect a high level of noise during this time. Food will be served from the main kitchen during this time and the pool will be accessible. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 350.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 440-725 per vehicle (one way)
  • Weekly housekeeping provided; fees apply for additional cleaning

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Club Intrawest Hotel
  • Club Intrawest Hotel Zihuatanejo
  • Club Intrawest Zihuatanejo
  • Embarc Zihuatanejo Hotel
  • Zihuatanejo Club Intrawest
  • Zihuatanejo Intrawest
  • Club Intrawest Zihuatanejo Hotel
  • Club Intrawest
  • Embarc Hotel
  • Club Intrawest - Zihuatanejo Hotel Zihuatanejo
  • Intrawest Zihuatanejo
  • Club Intrawest - Zihuatanejo Hotel
  • Hotel Intrawest Zihuatanejo
  • Embarc Zihuatanejo By Diamond Resorts
  • Club Intrawest – Zihuatanejo

You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.