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Best Western University Inn

2.5-star property
1020 Ellis Hollow Rd, Ithaca, NY 1-855-201-7819
3.7 out of 5
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See all 15 travelocity Reviews

"Property had undergone a 'face lift' over the past two years = liked. There was a large, male highway crew contingent staying there and my wife would ... " More

By a verified traveler on Sat 11 Jun 2022

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Hotel Description

Hotel near Cornell University, connected to a shopping center in Ithaca

Near the airport

At this Ithaca hotel, you'll be within half a mile (1 km) of Cornell University and 3 miles (5 km) of Ithaca Commons. State Theatre of Ithaca and Ithaca College are also within 3 miles (5 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 1 Double Bed, Accessible, Bathtub

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$91* Per night/room Dec 1 - Dec 2

Standard Room, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Room, 1 Double Bed, Non Smoking (Shower Only)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western University Inn ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western University Inn

Everyone (8) Couples (3) Family (4)
5 out of 5
Property had undergone a 'face lift' over the past two years = liked. There was a large, male highway crew contingent staying there and my wife would not go into the breakfast room as it was uncomfortable = disliked.

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 11, 2022 by Staff & Management at the Best Western University

: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

3 out of 5
Staff was helpful especially with our door, hard to unlock. The shower grout looked mildewy. ceiling fan was dusty and paint was dingy on walls. Bed mattresses were very uncomfortable to sleep on.

Posted by on May 1, 2022

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Comment from Hotel Management

May 2, 2022 by Staff & Management at the Best Western University

Dear Joanne, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest’s satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

1 out of 5
Room was dingy and dark, a room which had not been updated in decades. Next to the laundry room which was our early morning wake up call. Our digital key never worked so we had to return to reception to reset it each time we returned back to our room. We were told that cell phones cannot be near the key otherwise they will de-activate. So I think you might warn future guests not to bring a cell phone if they wish to stay conveniently at the Best Western University, which at over $500,000 per night presented the worst value as an accommodation that I have experienced in over 55 years of travel.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 1, 2021 by Staff & Management at the Best Western University

Dear Daivd, It is unfortunate that you felt our hotel is dingy, dark and has not been updated in decades. We strive to provide a clean, friendly, and welcoming environment. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the BEST WESTERN University Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel and the service that you received during your most recent stay. It does allow us to take stock in our strengths and identify any perceived weakness.

5 out of 5

Posted by on Aug 26, 2021

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1 out of 5

Posted by on Jul 20, 2021

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3 out of 5
Convenient location to Cornell and pricing

Posted by on Jun 24, 2021

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Comment from Hotel Management

Aug 19, 2021 by Staff & Management at the Best Western University

Thank you for taking a moment to rate your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again.

4 out of 5
Room was clean and spacious. Staff was nice and attentive. Outside entrace to building 4 could use some cleaning up.

Posted by , from Philadelphia on Jun 29, 2020

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Comment from Hotel Management

Jun 29, 2020 by Jim

Thanks for your feedback. I have forwarded this on to our maintenance department. We hope to see you again.

4 out of 5
The room has been updated but the mattresses are very dated and need to be replaced. AC unit had very weak fan output

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Jim

Thank you for your feedback. We will be finishing our renovations in a few months and hope you will give another chance should you be returning to Ithaca.

4 out of 5
Needs updating, parking areas repaved, and our shower was 'repaired' poorly and leaked all over the bathroom floor requiring towels to soak up the water.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by Jim

Thank you for your feedback. Cornell will paving the plaza this coming weekend. Do you know what room you were in that we can fix the shower?

4 out of 5
The outside entrance doors should be locked. Guests can open with their access card to enter.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by Jim

Thank you for your feedback. We have forwarded to our corporate office.

About the Best Western University Inn

Location 1020 Ellis Hollow Rd, Ithaca, NY 14850

Property Features

Best Western University Inn offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). The business-friendly Best Western University Inn also features a vending machine, coffee/tea in a common area, and express check-out. Self parking is free. This Ithaca hotel is smoke free.

  • 101 guestrooms or units
  • 2 levels
  • 4 buildings
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western University Inn offers 101 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Hunting nearby
  • Ice skating nearby
  • Rafting nearby
  • Ecotours nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • No elevator (single level property)
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Best Western University Inn offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation, per day (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western University
  • Best Western University Inn
  • Best Western University Inn Ithaca
  • Best Western University Ithaca
  • University Best Western
  • University Inn Best Western
  • Best Western University Hotel Ithaca
  • Best Western Ithaca
  • Ithaca Best Western
  • Best Western University Ithaca
  • Best Western University Inn Hotel
  • Best Western University Inn Ithaca
  • Best Western University Inn Hotel Ithaca

You should know

  • The seasonal pool will open in September and close in October.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.