Hotels on the Lake in Isla Popa

"There was an issue with the room because of heavy rains and nothing under the hotels control, but the way the team handled everything was truly outstanding. The staff were attentive, professional, and genuinely eager to make things right. They went above and beyond to ensure I felt comfortable and well taken care of, which made all the difference. Despite the hiccup, I left with a very positive impression and would happily stay here again. The hotel is in a great location and the beach club is really nice! We even saw dolphins in the sea when sitting at the pool's bar which was insane. "