2/10 Terrible
sara
Traveled with family
Oct 27, 2025
Disliked: Cleanliness, staff & service
I stayed at this hotel for 3 nights and reserved a premium king room, expecting a comfortable and relaxing stay. Unfortunately, my room was located right next to the fire exit and the housekeeping room. Every morning from around 7am, it became extremely noisy as the staff started cleaning and moving equipment, making it impossible to rest properly.
I reached out to reception and explained that the noise was very disturbing, requesting a room change. The lady at reception, whose name I believe was Rianne, told me the hotel was full and that she couldn’t change the room at the time. I kindly asked if they could move us on another day instead, and she said she would make a note about it.
When I checked out, I found out that no note had been made and nothing was done to resolve the issue. No apology or compensation was offered, and we left the hotel quite disappointed.
Overall, I do not recommend this hotel. Rooms should never be placed directly next to housekeeping areas, or at the very least, they should be offered at a lower rate. I expected much more from this hotel, especially after booking a premium room, and unfortunately, the experience fell far below expectations.
sara
Stayed 3 nights in Oct 2025
