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The Dolder Grand

5.0 star property
Family-friendly 5-star hotel near Zoo Zurich

Choose dates to view prices

Photo gallery for The Dolder Grand

Enjoy a panoramic view of the city from the comfort of this stylish living room.
Enjoy cooking in this kitchen with a large island and sink, offering a view of the surrounding landscape.
4 restaurants, breakfast, lunch, dinner served; international cuisine
Relax in a spacious room with a large bed, flat-screen TV, and desk area, offering a panoramic view of the surrounding mountains.
Step out onto the terrace with a wicker chair and table, taking in the breathtaking views of the surrounding landscape.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym

Explore the area

Map
Kurhausstrasse 65, Zürich, ZH, 8032
  • Zoo Zurich
    ‪17 min walk‬
  • Bahnhofstrasse
    ‪4 min drive‬
  • ETH Zurich
    ‪4 min drive‬
  • Zürich (ZRH)
    ‪14 min drive‬

Room options

View all photos for Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

8.0 out of 10
Very good
(3 reviews)
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+)

Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+) | Living room | 77-cm LCD TV with digital channels, TV, DVD player

Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+)

  • 893 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+)

Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+) | Living area | 77-cm LCD TV with digital channels, TV, DVD player

Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+)

  • 4198 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+) | 1 bedroom, premium bedding, minibar, in-room safe

Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

  • 2476 sq ft
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+)

Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+) | Dining room

Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+)

  • 1830 sq ft
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+)

Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+) | Living area | 77-cm LCD TV with digital channels, TV, DVD player

Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+)

  • 4306 sq ft
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access | 1 bedroom, premium bedding, minibar, in-room safe

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) | 1 bedroom, premium bedding, minibar, in-room safe

Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) | Living room | 77-cm LCD TV with digital channels, TV, DVD player

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

  • 1044 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) | Living area | 77-cm LCD TV with digital channels, TV, DVD player

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

  • 893 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+)

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+) | Living room | 77-cm LCD TV with digital channels, TV, DVD player

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+)

  • 1518 sq ft
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) | Living room | 77-cm LCD TV with digital channels, TV, DVD player

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

  • 1119 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Zürich

Zürich Center stay.With a stay at this Zürich Center hotel, you'll be within half a mile (1 km) of Dolder Sports and 2 miles (3 km) of FIFA Headquarters. Zoo Zurich and Tram-Museum Zurich are also within 2 miles (3 km).

What's nearby

  • Zoo Zurich - 17 min walk - 0.9 miles
  • Bahnhofstrasse - 4 min drive - 1.6 miles
  • ETH Zurich - 4 min drive - 1.5 miles
  • Zürich Opera House - 4 min drive - 1.8 miles
  • Swiss National Museum - 4 min drive - 1.9 miles

Getting around

  • Dolder S-Bahn - 4 min walk
  • Zürich Limmatquai Station - 6 min drive
  • Zurich Airport (ZRH) - 29 min drive

Restaurants

  • ‪The Dolder Bar - ‬1 min walk
  • ‪Zoo Cafe - ‬4 min drive
  • ‪Kinderspital Cafeteria - ‬18 min walk
  • ‪Hausammann - ‬18 min walk
  • ‪Antiquario da Marco - ‬5 min drive

About this property

The Dolder Grand

Family-friendly 5-star hotel near Zoo Zurich
The Dolder Grand offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. An indoor pool, a health club, and a sauna are also featured at the luxury The Dolder Grand. An area shuttle within 3 km and a shopping center shuttle are free. For a fee, parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Zürich hotel.

  • 175 guestrooms or units
  • 6 levels
  • 3 buildings
  • 4 dining venues
  • Meeting rooms
  • 317 sq m of conference space
  • Built in 1899
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Dolder Grand offers 175 accommodations with DVD players and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 77-cm LCD televisions come with digital channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Zürich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has massage/treatment rooms. Services include sports massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian, Portuguese, Spanish, Turkish

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle up to 3 km
  • Free shopping center shuttle
  • Limo/town car service
  • Self parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • RV/bus/truck parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: CHF 55 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Golf course
  • Health club
  • Ice skating
  • Indoor pool
  • Library
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 77-cm LCD TV with digital channels
  • DVD player
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CHF 50 per pet, per day
  • Food and water bowls, pet-sitting services, and litter boxes are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 250 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 970 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately CHF 55.00 per person
  • Airport shuttle fee: CHF 160 per vehicle (one way)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 250 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Cashless payment methods are available for all transactions.

Children under 12 years old are not allowed in the spa and children under 17 years old must be accompanied by an adult.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Dolder
Dolder Grand
Dolder Grand Hotel
Dolder Grand Hotel Zurich
Dolder Grand Zurich
Grand Dolder
Dolder Grand Hotel Zürich
Hotel Dolder Grand
The Dolder Grand Hotel
Dolder Grand zürich

Frequently asked questions

How close is The Dolder Grand to the airport?

The Dolder Grand is 9.5 mi (29-min drive) away from the Zurich Airport (ZRH) airport, the closest popular airport to the property.

How much does it cost to stay at The Dolder Grand?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at The Dolder Grand on Aug 6, 2025 start from $924.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Dolder Grand have an airport shuttle?

The Dolder Grand offers an airport shuttle 24 hours a day, for a charge of CHF 160 per vehicle, one way.

How close is The Dolder Grand to the beach?

This hotel is 3 mi (15-min drive) from Mythenquai Beach.

Does The Dolder Grand offer free breakfast?

Free breakfast isn’t provided at The Dolder Grand, but local cuisine breakfast is offered for a fee of CHF 55.00 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at The Dolder Grand?

No, there is no casino at this hotel, but Swiss Casinos Zurich (7-min drive) is nearby.

What time is check-in at The Dolder Grand?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Dolder Grand?

Free parking is not available at this hotel. Self parking is available for CHF 40 per night, and valet parking for CHF 40 per night.

Does The Dolder Grand have a pool?

The Dolder Grand features an indoor pool.

Does The Dolder Grand have a restaurant?

The Dolder Grand is home to The Restaurant, which features international cuisine.

Does The Dolder Grand have a spa?

This hotel has a spa, which features sports massages, body wraps, and body treatments.

How close is The Dolder Grand to downtown Zürich?

The Dolder Grand is 1.5 mi away from Zürich.

The Dolder Grand Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 318 out of 381 reviews
Rating 8 - Good. 37 out of 381 reviews
Rating 6 - Okay. 18 out of 381 reviews
Rating 4 - Poor. 3 out of 381 reviews
Rating 2 - Terrible. 5 out of 381 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mrs. Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic experience with our 2 small dogs

Fantastic experience with our 2 small dogs. Dog friendly hotel.The staff were very helpful and professional. Great customer service when we encountered an issue with lunch that was dealt with promptly and really elevated our experience. We stayed just one night for an event but next time we plan a longer trip and we look forward to returning to The Dolder Grand Hotel. The spa is worth a visit and a walk in the forest surrounding the hotel was so refreshing. Breakfast was delicious and the food in all the restaurants we visited was superb. Thanks to all the staff that made a memorable experience for us. There are so many to mention.
Stayed 1 night in Apr 2025

10/10 Excellent

Anet

Stayed 1 night in Mar 2025

8/10 Good

Georgy, Monaco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good spa facilities, and good food. The room was outdated and defiantly requires renovation
Stayed 1 night in Feb 2025

10/10 Excellent

mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay at the Dolder Grand

Can’t overstate how great sour experience was. Room was wonderful, sizable, and very comfortable. Service staff was extremely friendly and helpful. The concierge gave us some great tips and even followed up with us after we left to see if we needed recommendations for the rest of the cities in our trip. Truly an exceptional experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Car parking charge

I have only one comment about charging me about car parking around 200 eur. As a vip customer in hotels.com usually I should not be charged for this service
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few issues came to bear, but were graciously corrected by management.Hotel is the most beautiful I have ever had the pleasure to stay. Cheers !
Stayed 8 nights in Dec 2024

10/10 Excellent

Mahoua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The finest hotel I’ve ever been.

The Dolder Grand is simply the finest hotel in which I’ve ever stayed. From staff service to the amenities of which there are many, to the accommodations themselves, the Dolder Grand is unmatched in quality by any standards.
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No wonder heads of state, A listers and Oprah ❤️it

Just fantastic - a great property with beautiful views and 10 minutes’ drive to town, delicious food and staff who could not wait to help with every request, however big or small. Brilliant in every respect.
Stayed 4 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2024

10/10 Excellent

Hans Henrik

Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 stars

The Dolder continues to be one of the best 5 star hotel experiences.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 2 nights in Nov 2024

10/10 Excellent

Derek

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dolder Grand is a unique property with amazing rooms , spa and grounds. The Saltz restaurant is outstanding and the bar room cozy and stylish. The outstanding art collection that is accessible to all that is in every corner of the property is such a gift! All of the staff are courteous and attentive to our every need. The free shuttle service to old town makes getting to town easy. Additionally getting to old town by taxi or public transport is easy as well. We will definitely stay here again and hopefully go to “the restaurant” their Michelin star restaurant!
Stayed 4 nights in Dec 2024

2/10 Terrible

Rashid

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charged me extra at the end of my stay, the deposit was not refundable completely. And they had me be late for my next destination due to reception desk problems!
Stayed 3 nights in Nov 2024

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
Best spa hotel in Zurich!
Stayed 2 nights in Oct 2024

10/10 Excellent

Eileen, Sewell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and the staff were all courteous, friendly and eager to assist with questions that arose during our stay. The dining was exceptional; however along with excellent quality and service, the finer dining was quite expensive. Especially the addition of wine pairing.
Stayed 6 nights in Oct 2024

10/10 Excellent

Margo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Love this place.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sean

Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service I recommend it
Stayed 2 nights in Sep 2024

10/10 Excellent

Anthony, Grain Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Peter

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property is stunning, and the spa was beautiful, but cleanliness was a major issue. The towels were dirty, and the room was dusty. After four weeks in various Swiss hotels, this was the first time we encountered poor hygiene. Loris, who greeted us, was excellent, but despite asking four times, the room was never cleaned properly. We even sent photos, but nothing improved. It became a joke with my wife—we’d return, record videos of the dust, and laugh. After endless apology gifts, we stopped asking. We agreed to stay if they refunded the first uncleaned night and cleaned properly, with a full refund if they failed. They didn’t fulfill their end of the deal and tried to offer a credit instead. The lack of cleaning, excuses (especially from Tim), and disregard for our anniversary made the experience unacceptable. Service failures extended beyond cleaning. The concierge, Peter, failed to book a tour as promised, and they forgot to arrange a ride to dinner, making us late. After that, I arranged my own airport transfer when they quoted 230 CHF in a Sprinter Van for a ride that cost us 35 CHF with Uber Black. The location is ideal for a quiet stay with views, but less convenient if you plan multiple trips into Zurich, as it’s a 15-minute shuttle ride each way. Considering the price, cleanliness issues, poor concierge service, and lack of transparency, I cannot recommend this hotel, especially with other exceptional options in better locations available.
Stayed 3 nights in Sep 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean.
Stayed 5 nights in Sep 2024

10/10 Excellent

KONSTANTINE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have been at in my life The service, the view, the food, everything was great
Stayed 5 nights in Sep 2024