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"The inside is amazing but the curb appeal is what it needs to be from the outside it looks like a motel also cut corners on curtain things. But I was ... " More

By a verified traveler on Tue 05 Jul 2022

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Hotel Description

Family-friendly 3.5-star aparthotel with 2 outdoor pools

Fairbanks stay

A stay at this Fairbanks aparthotel places you within 9 miles (15 km) of Sam Houston Race Park and 12 miles (20 km) of Downtown Aquarium. Bayou Music Center and CityCentre are within 12 miles (20 km).

Renovated in 2019

This smoke-free aparthotel features 2 outdoor pools, a lazy river, and a restaurant. Traveling on business? Take advantage of the 8 conference rooms, 24-hour business center, and valet parking. You'll appreciate the gym, bar/lounge, and free newspapers.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 280 apartments also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Non Smoking (Walk-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Dec 4 - Dec 5

Suite, Multiple Beds, Non Smoking (Living Room)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Pool View (Living Room)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking (Walk-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Grand Tuscany Hotel ratings based on 7 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Grand Tuscany Hotel

Everyone (1) Couples (3) Family (2)
1 out of 5
Everything was substantially inferior!!! How dare they rate this flop house above one star! πŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž

Posted by on Nov 18, 2022

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2 out of 5
The hotel is announced as free parking but when you get here it is $10 a day.

Posted by on Oct 23, 2022

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Comment from Hotel Management

Oct 27, 2022 by Grand Tuscany Hotel

Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. Unsure of were you saw the free parking.

4 out of 5
The inside is amazing but the curb appeal is what it needs to be from the outside it looks like a motel also cut corners on curtain things. But I was greeted with hospitality and always a hello when Leaving and coming back.

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 5, 2022 by Grand Tuscany Hotel

Jatavia, thank you for sharing your feedback on our hotel on your experience. We are happy you were greeted with hospitality throughout your stay! We appreciate and value your patronage.

5 out of 5
I really enjoyed my stay. Front desk friendly. Bathroom was kinda small. But room very comfortable.

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 14, 2022 by Grand Tuscany Hotel

Tomas,, thank you for sharing your enjoyable experience at our hotel. We are happy that you enjoyed all the comforts. We appreciate and value your patronage.

1 out of 5

Posted by on May 22, 2022

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5 out of 5
Great place to stay. We will stay here again.

Posted by on May 18, 2022

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Comment from Hotel Management

Jun 10, 2022 by Grand Tuscany Hotel

Thanks for staying at our Hotel! Please come back and see us again!

2 out of 5
The property was super disappointing! There was no working elevator, in order to get to our 3rd floor room we had to use a hatch door OUT SIDE to get from 1st to 3rd floor. There was a charge for tables by the pool, brunch, basically everything except ice. Not at all worth the $$

Posted by , from Houston TX on Jun 23, 2020

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Comment from Hotel Management

Jun 24, 2020 by Grand Tuscany Hotel

SRJ, thank you for providing us with feedback on your stay and we are sorry you were disappointed and did not have a great overall experience. Thank you for letting us know and we do appreciate your business.

About the The Grand Tuscany Hotel

Location 12801 Northwest Fwy, Houston, TX 77040

Property Features

As a guest of The Grand Tuscany Hotel, you'll find 2 outdoor swimming pools, a lazy river, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Event space at this aparthotel measures 25000 square feet (2323 square meters) and includes a conference center. A terrace, multilingual staff, and a garden are also featured at the family-friendly The Grand Tuscany Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Grand Tuscany Hotel was completed in October 2019. This 3.5-star Houston aparthotel is smoke free.

  • 280 guestrooms or units
  • 10 levels
  • 2 buildings
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1983
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Lazy river
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Grand Tuscany Hotel offers 280 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 36-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Houston aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 8:00 AM and 11:00 AM.

Brasserie - This restaurant serves breakfast only.

Venetian Bar - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Audry Wine Room - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Nearby Activities

2 outdoor swimming pools are on site along with a lazy river and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.Β This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60Β°C/140Β°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Β°C/140Β°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 for adults, USD 10 and USD 25 for children (approximately)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 25.00 per day (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Northwest-Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Houston
  • Crowne Plaza Northwest Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Houston
  • Houston Crowne Plaza Northwest-Brookhollow Hotel
  • Hotel Crowne Plaza Northwest-Brookhollow
  • Crowne Plaza Northwest Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Houston
  • Hotel Crowne Plaza Northwest-Brookhollow Houston
  • Houston Crowne Plaza Northwest-Brookhollow Hotel
  • Hotel Crowne Plaza Northwest-Brookhollow
  • Grand Tuscany Hotel
  • The Grand Tuscany Houston
  • The Grand Tuscany Hotel Houston
  • The Grand Tuscany Hotel Aparthotel
  • Crowne Plaza Northwest Brookhollow

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.