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"THERE WAS NOT ANYTHING UNIQUE ABOUT THE PROPERTY. THE ONLY COMPLAINT I HAVE IS WE WERE ON THE 1ST FLOOR AND WE COULD HERE THE ROOM ABOVE US WALKING AN ... " More

By a verified traveler on Mon 22 Mar 2021

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Hotel Description

Enjoy free breakfast at this Webster hotel

In suburbs

You'll find Clear Lake Regional Medical Center and Kindred Hospital Clear Lake within a 15-minute walk of this Webster hotel. UTMB Health Clear Lake Campus Hospital and Baybrook Mall are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a gym. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 86 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, sofa beds, and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$59* Per night/room Nov 8 - Nov 9

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Extended Stay America Suites Houston NASA Bay Area Blvd ratings based on 10 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Houston NASA Bay Area Blvd

Everyone (5) Family (3)
3 out of 5
THERE WAS NOT ANYTHING UNIQUE ABOUT THE PROPERTY. THE ONLY COMPLAINT I HAVE IS WE WERE ON THE 1ST FLOOR AND WE COULD HERE THE ROOM ABOVE US WALKING AND RUNNING ON THE FLOOR. WE CALLED THE FRONT DESK TO ASK THEM TO BE QUITE AND IT WAS IGNORED BY THE CUSTOMER. WE TRIED TO CALL THE FRONT DESK SEVERAL TIMES AT 3AM AND NO ONE ANSWERED THE PHONE. ALSO THE DISHWASHER WAS BROKEN IN OUR ROOM. PLUS WE HAD TO GO AND BUY OUR OWN SKILLET TO COOK IN BECAUSE THE HOTEL DID NOT HAVE ENOUGH FOR ALL THEIR CUSTOMERS.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 24, 2021 by Hotel Management

Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management

4 out of 5
The staff was wonderful but the hallway had a smell an did the room but it was clean

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by Hotel Management

Thank you for choosing Extended Stay America and sharing your experience. We are glad to know you had a nice time with us and that you were impressed with our associates. However, we are sorry for the odor you encountered in the hallway. We appreciate your feedback and will share it with the housekeeping team. Thank you for being our guest, and we hope to see you again soon. Sincerely, Hotel Management

4 out of 5
Room smelled of fried food, but given that it had a kitchenette, figured it was expected. Price was great for the stay.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 16, 2019 by Hotel Management

Thank you for including Extended Stay America in your travel plans. We are glad to know you had a pleasant time with us and that you liked the value we offer. We appreciate all of your feedback and will use it for future improvements. Thank you once more for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management

3 out of 5
The staff were very friendly and accommodating. The room was ok, was not pleased with all of the noise in the hallway, but other that that I recommend it.

Posted by on May 2, 2018

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Comment from Hotel Management

May 3, 2018 by Hotel Management

Thank you for staying with us. We are glad to read you liked our courteous service and your comfortable room. That being said, we are sorry for the noise issues you had while here. We appreciate you recommending us and look forward to serving you much better in the future. Sincerely, Hotel Management

1 out of 5

Terrible

Checked in and got to room. The room was so hot you broke a sweat from opening the door. The room smelled moldy. The swimming pool was nasty. The air conditioner made a horrible noise and didn’t cool when temp adjusted. We left after being in the room for 15 minutes.

Posted by on Mar 25, 2018

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Comment from Hotel Management

Mar 27, 2018 by Hotel Management

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management

1 out of 5

Nightmare

Pros: Nothing
Cons: Everything
Location: Nasa
We got off our plane at 7 PM and arrived at the hotel at 8 PM. They had given away our confirmed room because we didn't check in at 6 PM. There was nothing that said we had to check in by 6 PM or our rooms would be given away. Then they "upsold" us into a room that was $50 more because that was all they had. Staff was unhelpful and I was unable to resolve with any manager as "they weren't there". There were no supplies in the room. No shampoo, no coffee pot, nothing. No dishes although there was a kitchen. Breakfast was a joke. Some granola bars and packaged muffins and coffee.

Posted by , from California on Oct 3, 2017

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Comment from Hotel Management

Oct 5, 2017 by Hotel Management

Julia, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please know, to ensure cleanliness for every guest, we keep the dishware at our front desk. We are sorry if we didn’t communicate this during check-in. We truly hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management

4 out of 5

Pleasant surprise

Pros: Proximity of restaurants and other businesses.
Cons: breakfast
Location: The hotel is located on a nice strip of businesses. The Johnson Space Station was nearby by car.
I booked this room even with some negative reviews because of its proximity to the spots I was visiting. The room was clean and comfortable. Breakfast left something to be desired, but there are many restaurants in the area to enjoy.

Posted by , from Texas on Jul 31, 2016

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2 out of 5

Don't do it!!

Air conditioners didn't work well, no dishes available for use, bugs, broken lamp, security doors to hotel never locked, one remote for two TV's-no Nick or Diseny for kids to watch, no one maning the front desk and when you use the phone provided to reach them its doesn't work either!! Free breakfast-what a joke!! You can have a gross muffin or a piece of fruit-no thanks!! Never again will we be staying there.

Posted by on Jun 19, 2016

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3 out of 5

The Breakfast That Wasn't

It's okay if a hotel doesn't include breakfast in its amenities, but it's not okay to say that it does and then not provide it--that's just mean. On 2 of the 4 days I stayed at the Extended Stay Deluxe on Bay Area Blvd, there was absolutely nothing to eat in the breakfast room--not even creamers for the single, lonely pot of coffee. The other thing that made the facility feel slightly less than "deluxe" was the fact that the double entry doors to the main lobby are not automatic, so I had to fight my way in and out every time I was carrying something (which was a lot of the time). The desk attendants were largely absent. When you could scare one up, they were nice, but not helpful, as in the case of answering questions about the missing breakfast. I would say the place is not a terrible value for the money--it's clean, seems safe, has adequate parking, but just isn't in the same class as some of the other area hotels.

Posted by on Jan 1, 2011

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3 out of 5

Wrong room, and noisy

This hotel itself was alright. The room was nice. It was very clean. Had all the amenities. However, they gave me the wrong room. I called the day before to confirm my room , which was two queen beds and a sleeper sofa. They assured me that this was the room I would have. I traveled with two other adults and two children. We needed 3 beds. When I got there the front desk told me that they did not have the room available and that they should have never told me that I had that room. She gave me a king bed with a sleeper sofa. I was unhappy. The first night there were people in the pool (which closes at 9) all night, splashing, drinking, barbequeing and just having a party. They didn't leave until 3 in the morning. The next night, The same people were partying outside again. I called down to the front desk, and the attendant said she would do something about it. She never did. I got out of bed and went downstairs to ask her to tell them to leave. She was getting ready to leave and she talked to them on the way out. They never left.

Posted by on Jul 5, 2008

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About the Extended Stay America Suites Houston NASA Bay Area Blvd

Location 720 W Bay Area Blvd, Webster, TX 77598

Property Features

Extended Stay America Suites Houston NASA Bay Area Blvd offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 250 square feet (23 square meters). The business-friendly Extended Stay America Suites Houston NASA Bay Area Blvd also features coffee/tea in a common area, laundry facilities, and a front desk safe. Self parking is free. This Webster hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • 250 sq ft of conference space
  • 23 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Houston NASA Bay Area Blvd offers 86 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Houston NASA Bay Area Blvd. Hotel Webster
  • Extended Stay America Houston NASA Bay Area Blvd. Hotel Webster
  • Extended Stay America Houston NASA Bay Area Blvd. Webster
  • Extended Stay America Houston NASA Bay Area Blvd.
  • Extended Stay America Houston - NASA - Bay Area Blvd. Webster
  • Hotel Extended Stay America Houston - NASA - Bay Area Blvd.
  • Extended Stay America Houston NASA Bay Area Blvd. Hotel
  • Extended Stay America Houston NASA Bay Area Blvd.
  • Extended Stay America Suites Houston NASA Bay Area Blvd Hotel
  • Extended Stay America Suites Houston NASA Bay Area Blvd Webster

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.