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"Nice hotel close to Galleria. Transportation was very easy. " More

By a verified traveler on Sat 22 Sep 2018

Hotel Description

Hotel near Greenway Plaza in Houston

In Houston

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Uptown Plaza are also within half a mile (1 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 110 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Mar 29 - Mar 30

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Houston - Galleria - Westheimer ratings based on 9 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Houston - Galleria - Westheimer

Everyone (8)
4 out of 5
Nice hotel close to Galleria. Transportation was very easy.

Posted by , from Tampa on Sep 22, 2018

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Comment from Hotel Management

Sep 23, 2018 by Hotel Management

Thank you for staying at Extended Stay America. We are glad to know you enjoyed your time with us and that our location made your stay a memorable one. It was a pleasure having you, and we hope to see you back soon. Sincerely, Hotel Management

1 out of 5
I changed rooms 3 times and none of them were completely clean. I asked for a refund and changed hotels.

Posted by on Aug 12, 2018

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Comment from Hotel Management

Aug 17, 2018 by Hotel Management

Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you both will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5

DIRTY!

Pros: Elevator
Cons: Everything
Location: Convenient to Galleria, lots of high end restaurants
Pile of dirt on floor in closet, musty smell in room, phone did not work, light next to bed did not work, electrical outlets were loose, nozzle in bathtub leaked all night, nasty stain in middle of bathtub, windows were filthy. I talked to front desk about the condition of the room at 4PM and I was told that someone MAY be by the next day to check on it. I was there for 1 night.

Posted by , from Austin, TX on Jun 28, 2018

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Comment from Hotel Management

Jul 2, 2018 by Hotel Management

Dawna, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management

4 out of 5

Houston

Pros: The size of the room and the location.
Cons: The AC and smell in bathroom
Location: It was close to many restaurants and shops. It was in a lovely part of town.
The room was a great size. Just the AC wasn't cooling the room very well. Plus there was a weird smell in the bathroom. But other than that It was good.

Posted by on Mar 12, 2018

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Comment from Hotel Management

Mar 13, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America an for sharing your experience. We are happy to know you had an overall good stay and liked our spacious room. However, we are sorry for the problems you encountered with the HVAC unit in your room and due to some smell. We have discussed these issues with our housekeeping and maintenance team to be more diligent in future and to ensure our guest experience a clean and comfortable stay. We hope the positive aspect of your visit will bring you back soon. Sincerely, Hotel Management

3 out of 5

Low-Cost but somewhat noisy

Pros: near Galleria. kitchenette.
Cons: doors that weren't so loud when opening and closing.
Location: near Galleria. Near bus stop on route downtown.
Nice kitchenette and near Galleria. Bad was rooms weren't quiet, slamming doors and people in hallways talking all hours. Also a lightbulb and stove heating element were out, though maintenance fixed it same day. VERY congested traffic at rush hour in area, but good bus service downtown (every 10 mins). Overall, a decent place but I wouldn't stay there again.

Posted by on Jan 28, 2018

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Comment from Hotel Management

Jan 29, 2018 by Hotel Management

Thank you for reviewing us. We are pleased to read that you had an overall pleasant experience and like our convenient location in the close proximity to downtown. However, we are sorry for the noise issue and regret the inconvenience it caused. It was a pleasure hosting you, and we hope to see you again soon for a much better experience. Sincerely, Hotel Management

1 out of 5

Hotel nightmare!!!

1. Don't bother calling and asking for more towels, they will tell you to bring your dirty ones to the front desk to "exchange" them. You would think since we have a Credit card with them they would trust you with their towels. I'm not a big guy but it's hard to dry off with a 1 x 2.5 size towel. 2. We are staying on the 3rd floor and it smells like feet, wet dog, mixed in with Chinese food. I have yet to stop by the 2nd floor and see what it smells like but maybe they don't have people cooking their garbage on that floor. 3. There is a to-go box from the last person who stayed in this room with left over nachos still in the refrigerator. It was kind of the cleaning people to leave that for us however I must kindly decline. 4. Hope you don't want to watch anything but ESPN, it's the only channel that comes in clear. 5. While you are watching espn I hope you love watching it in lumpy old bed covered in stains and a mysterious white sticky substance I can only hope and pray is mayonayse. Save your money and sleep in your car...

Posted by , from Houston, Texas on Mar 6, 2017

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2 out of 5

Wonderful people, strange place

Pros: I cannot say enough good things about the staff -- they were accommodating in every way, and made my stay as good as it could be.
Cons: See above.
Location: The hotel is close to the Galleria and MANY good restaurants and shops. Very close to freeway -- easy drive in any direction to local attractions.
This is the first hotel/motel I've stayed in since the '70's that had neither a coffee pot nor a hairdryer in the room. This struck me as very strange, considering that it is an "extended stay" hotel. There is a tiny-but-serviceable kitchen I would have used much more if it had had ANY pots, pans, paper plates, plastic ware or microwave -- ANYTHING to use to at least warm something up. There may have been fittings to rent -- I didn't ask, actually, because I have family in the city and we came quickly to Plan B. The room was clean -- my white satin slippers were still the same white after 8 days -- the comfy recliner was comfy, the TV worked. The bed was workable and easy to re-make each morning -- maid service is once a week unless you ask for more towels, etc. The overall decorative effect, however, was tired-and-drab 1990's. . . .

Posted by , from Colorado on Sep 7, 2016

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3 out of 5

Good location near Galleria Mall

Clean and reasonably priced. No parking fee is s plus

Posted by , from New Orleans on Jul 9, 2016

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2 out of 5

My Get Away Weekend

Cons: No free Internet, no free breakfast
This Hotel was not what I expected in the Galleria area. My toilet was broken the 1st night and I couldn't get service until the next morning around 10:30. Front desk was not available at night.

Posted by on Nov 9, 2011

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About the Extended Stay America Houston - Galleria - Westheimer

Location 4701 Westheimer Rd, Houston, TX 77027

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Houston - Galleria - Westheimer also features a fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free. This Houston hotel is smoke free.

  • 110 guestrooms or units
  • 4 levels
  • Built in 1999
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (42.5 km / 26.4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Houston - Galleria - Westheimer offers 110 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Houston Galleria
  • Extended Stay America Houston Galleria Westheimer
  • Extended Stay America Houston Galleria Westheimer Hotel
  • Extended Stay America Westheimer Hotel
  • Extended Stay America Westheimer Hotel Houston Galleria
  • Extended Stay America Westheimer Hotel
  • Extended Stay America Houston - Galleria - Westheimer Hotel
  • Extended Stay America Houston - Galleria - Westheimer Houston
  • Hotel Extended Stay America Houston - Galleria - Westheimer
  • Extended Stay America Houston Galleria Westheimer Hotel
  • Extended Stay America Houston Galleria Westheimer
  • Extended Stay America Westheimer
  • Extended Stay America Houston - Galleria - Westheimer Houston

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/Houston-Hotels-Extended-Stay-America-Houston---Galleria---Westheimer.h202783-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.