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JEN Hong Kong by Shangri-La

4-star property
508 Queens Road West, Hong Kong, 1-855-201-7819
4.0 out of 5
Very good!
See all 3 travelocity Reviews

"I have stayed at this hotel three times over three years. The first two times I was greatly disappointed. The last time I was so upset I vowed to neve ... " More

By PavlosX, from Houston TX on Sat 08 Dec 2012

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Hotel Description

Family-friendly 4-star hotel near Soho

City center retreat

With a stay at this Central & Western District hotel, you'll be within half a mile (1 km) of Victoria Harbour and 2 miles (3 km) of Hong Kong - Macau Ferry Terminal. Soho and Lan Kwai Fong are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 283 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, free bottled water, and hair dryers.

Deluxe Harbour View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe City View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Mountain View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Harbour View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior City View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Harbour View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

JEN Hong Kong by Shangri-La ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for JEN Hong Kong by Shangri-La

3 out of 5

For Hongkong, a relatively inexpensive hotel, but far removed

Pros: Free breakfast, Free Internet
Cons: Nothing close, Noisy
I have stayed at this hotel three times over three years. The first two times I was greatly disappointed. The last time I was so upset I vowed to never stay there again. But I needed my Golden Circle credits to maintain my Jade status, so I returned last month. The hotel is far from the Central business district, and far from the closest MTR station. The hotel does offer shuttle services, but with one bus and driver, it is relatively infrequent. During rush hours it is next to impossible to find a taxi. The rooms are miniscule. The Club Room is arranged strangely with poor access to food and drink. The window shades and blinds are prone to failure due to a strange design, but at least this time staff made effort to repair quickly. However, I have noticed an uptick in service, and this may be due to new management. I needed to ship a package to Traders Singapore to await my arrival. This was arranged at the Club desk very efficiently. The cleaning staff were most accommodating and friendly. If you traveling on a budget, then this may be the hotel for you. Because of its location, the prices are lower than most hotels on Hongkong Island. If you are taking a taxi from downtown, don't rely on the Taxi driver knowing this hotel. Better have written down the street address and district or you may end up on a wild goose chase. I understand a new MTR station is under construction nearby - to be completed in 2015. I suspect when that happens you will see the price go up for Traders Hotel Hongkong.

Posted by , from Houston TX on Dec 8, 2012

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5 out of 5

No complaints at all

Pros: Free Internet, Quiet, Free breakfast
Superior level accommodation offered access to rooftop lounge with free food, drinks and amazing views across harbour. All staff were English speaking, friendly and efficient. Interesting locality away from tourist dominated areas. Close to trams.

Posted by , from Sydney on Oct 15, 2012

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4 out of 5

Good stay, but with difficulties

This was a very short stay - my wife and I got to the hotel around midnight and left around 8 the next morning. Having arrived at midnight, we were tired and just ready to go to sleep, but we had to stand at the front desk for about 20 minutes while they looked for our reservation. After much back and forth, they eventually gave us a room, but I don't think they ever found our reservation, so I'm glad they had something available. The hotel itself was very nice, and once we got past the reservation debacle, it was a good experience.

Posted by on Apr 14, 2011

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About the JEN Hong Kong by Shangri-La

Location 508 Queens Road West, Hong Kong,

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 10 to March 15:

  • Swimming pool

Property Features

JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square meters). Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the family-friendly JEN Hong Kong by Shangri-La. An airport shuttle during limited hours is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hong Kong hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • 1033 sq ft of conference space
  • 96 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Hong Kong Sheung Wan Station (2.8 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

JEN Hong Kong by Shangri-La offers 283 accommodations with safes and complimentary bottled water. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: HKD 184.8 for adults and HKD 184.8 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Traders
  • Hong Kong Traders Hotel
  • Traders Hong Kong
  • Traders Hong Kong Hotel
  • Traders Hong Kong Shangri-La
  • Traders Hotel Hong Kong
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You should know

  • JEN Hong Kong by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:30 AM to 5:30 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.