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The St James

5.0 star property
5-star ski motel with free WiFi

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Photo gallery for The St James

Daily continental breakfast (NZD 25 per person)
Executive Spa Studio | Premium bedding, pillowtop beds, in-room safe, blackout drapes
St James Suite | In-room dining
Front of property - evening/night
Mt Isobel Suite | Living area | Flat-screen TV, DVD player, iPod dock

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
20 Chisholm Crescent, Hanmer Springs, 7334
  • Place, Hanmer Springs Thermal Reserve
    ‪5 min walk‬
  • Place, Conical Hill Walkway
    ‪7 min walk‬
  • Place, Conical Hill
    ‪12 min walk‬

Room options

View all photos for Wheelchair Accessible Studio Unit

Wheelchair Accessible Studio Unit | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Wheelchair Accessible Studio Unit

10.0 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Studio

9.8 out of 10
Exceptional
(24 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Spa Studio

Executive Spa Studio | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Executive Spa Studio

10.0 out of 10
Exceptional
(6 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mt Isobel Suite

Mt Isobel Suite | Living area | Flat-screen TV, DVD player, iPod dock

Mt Isobel Suite

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for St James Suite

St James Suite | In-room dining

St James Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ground Floor Unit

Premium bedding, pillowtop beds, in-room safe, blackout drapes

One Bedroom Ground Floor Unit

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Hanmer Springs

Mountain getaway .Your stay at this Hanmer Springs motel places you within a 10-minute walk of Hanmer Springs Thermal Reserve and Conical Hill Walkway. A Maze N Golf and Conical Hill are also within 2 miles (3 km).
View more Motels in Hanmer SpringsOpens in a new window

What's nearby

  • Chisholm Park - 1 min walk - 0.1 miles
  • Hanmer Springs Thermal Reserve - 5 min walk - 0.3 miles
  • Conical Hill Walkway - 7 min walk - 0.4 miles
  • Conical Hill - 12 min walk - 0.6 miles
  • A Maze N Golf - 15 min walk - 0.8 miles

Getting around

  • Christchurch International Airport (CHC) - 103 min drive

Restaurants

  • ‪No.31 Restaurant & Bar - ‬7 min walk
  • ‪Hanmer Bakery & Cafe - ‬1 min walk
  • ‪Saints - ‬4 min walk
  • ‪Salt N Pepper Cafe/Restaurant/Bar - ‬1 min walk
  • ‪Rustic Tapas - ‬3 min walk

About this property

The St James

5-star ski motel with free WiFi
As a guest of The St James, you'll find ski storage, complimentary newspapers in the lobby, and laundry facilities. WiFi and wired Internet are free in public spaces. Free self parking is available.

This 5-star Hanmer Springs motel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 2 levels
  • Built in 2010
  • Towels for the beach
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • No smoking on site
The St James offers 16 accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Accommodations at this 5-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 9:30 AM for a fee: NZD 25 for adults and NZD 25 for children

Things to do

  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.00 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 25 for children
  • Rollaway bed fee: NZD 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair. This property accepts major credit cards, Visa, and Mastercard. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

St James Hanmer Springs
St James Motel Hanmer Springs
The St James Motel
The St James Hotel Hanmer Springs
The St James Hanmer Springs
The St James Motel Hanmer Springs

Frequently asked questions

How close is The St James to the airport?

The St James is 83.5 mi (103-min drive) away from the Christchurch International Airport (CHC) airport, the closest popular airport to the property.

Does The St James have an airport shuttle?

Airport shuttle services are not available at The St James.

Does The St James offer free breakfast?

Free breakfast isn’t provided at The St James, but continental breakfast is offered for a fee of NZD 25 for adults and NZD 25 for children. It's available every day from 8:00 AM to 9:30 AM.

Is there a casino at The St James?

No, there is no casino at this motel.

What time is check-in at The St James?

Check-in start time: 2:30 PM; Check-in end time: 8 PM.

Is there free parking at The St James?

This motel offers free self parking.

Does The St James have a pool?

The St James does not have a pool.

Does The St James have a spa?

There are no spa services available at this motel.

How close is The St James to downtown Hanmer Springs?

The St James is 0.4 mi away from Hanmer Springs.

The St James Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 444 out of 516 reviews
Rating 8 - Good. 61 out of 516 reviews
Rating 6 - Okay. 7 out of 516 reviews
Rating 4 - Poor. 3 out of 516 reviews
Rating 2 - Terrible. 1 out of 516 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have a mountain view from my room but that would have made my stay even better. If you don’t want to carry bags upstairs request a ground floor room. This is a beautiful property and I would stay here again. There is parking on premises and couldn’t fault room facilities.
Stayed 1 night in Nov 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff (lady on reception especially but didn't catch her name!) made us feel really welcome and at ease. Gave us good restaurant recommendations. Towels for the thermal pools were very much appreciated. Great room with mountain views, very relaxing.
Stayed 1 night in Nov 2025

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness
Whilst the rooms are well presented and clean, unfortunately our room was situated directly opposite a building site where we woke both mornings early due to the building work taking place, I would have appreciated if the hotel told us prior to our stay as we would have booked elsewhere.
Stayed 2 nights in Nov 2025

10/10 Excellent

Me

Liked: Cleanliness, staff & service, amenities
The rooms at St James are spacious and well-appointed - with an amazing view. I appreciated the little extras such as a small bottle of real milk + the weekend newspaper.
Stayed 2 nights in Oct 2025

10/10 Excellent

Grant

Stayed 3 nights in Oct 2025

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay all around. Great views, staff and location. Throughly enjoyed will be coming back again
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Location and handy to everything and staff were fantastic 👍
Stayed 2 nights in Sep 2025

10/10 Excellent

Kwee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a superb holiday experience, with beautiful scenery, convenient access to nearby amenities, excellent facilities, and cleanliness
A view from the room
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming, warm and comfortable hotel unit with everything one needs for a lovely stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room as advertised, clean and well equipped.
Stayed 1 night in Jul 2025

8/10 Good

Nils Ole

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

mariah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always enjoy our stay at St James. It is perfectly locted to shops and the pools. The rooms are comfortable, and equipped with all the necessaries. Good service with friendly staff. We have stayed at many places in Hanmer Springs and this is by far our favorite. Highly recommend.
Stayed 2 nights in Jul 2025

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, amenities
Close to town. Clean and tidy with friendly, helpful staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location and quality environment. Sharon (manager) was a fabulous host too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Raewyn

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, very comfortable rok
Stayed 1 night in Jun 2025

2/10 Terrible

Sai

Disliked: Staff & service
Not worth it for 526NZD
Stayed 1 night in Jun 2025

10/10 Excellent

Pip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Krishan

Traveled with family
Liked: Cleanliness, property conditions & facilities
This place exceeded our expectations. The rooms were extremely clean, new, well-presented, and had all the amenities we needed. The host was genuinely hospitable and made us feel welcome plus provided great recommendations for dinner. Great value for money — would happily stay again! Honestly, we wish all motels followed this standard
Stayed 1 night in Jun 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025