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Flyzoo Hotel - Alibaba

4.5 star property
4.5-star luxury hotel, connected to a shopping center in Yuhang District

Choose dates to view prices

Photo gallery for Flyzoo Hotel - Alibaba

Daily buffet breakfast (CNY 98 per person)
Hollywood Deluxe with Balcony | 1 bedroom, blackout drapes, soundproofing, iron/ironing board
Lobby
Family Suite | 1 bedroom, blackout drapes, soundproofing, iron/ironing board
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang, 311121
  • Alibaba Xixi Park
    ‪1 min walk‬
  • Xixi Wetland Park
    ‪6 min drive‬
  • West Lake
    ‪16 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪44 min drive‬

Room options

View all photos for Hollywood Deluxe King

1 bedroom, blackout drapes, soundproofing, iron/ironing board

Hollywood Deluxe King

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand King

1 bedroom, blackout drapes, soundproofing, iron/ironing board

Grand King

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hollywood Deluxe Twin

1 bedroom, blackout drapes, soundproofing, iron/ironing board

Hollywood Deluxe Twin

  • 388 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Hollywood Deluxe with Balcony

Hollywood Deluxe with Balcony | Terrace/patio

Hollywood Deluxe with Balcony

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, blackout drapes, soundproofing, iron/ironing board

Deluxe Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, blackout drapes, soundproofing, iron/ironing board

Family Suite

  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

1 bedroom, blackout drapes, soundproofing, iron/ironing board

Executive Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Room

Premier Room | 1 bedroom, blackout drapes, soundproofing, iron/ironing board

Premier Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, blackout drapes, soundproofing, iron/ironing board

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hangzhou

Yuhang District stay.A stay at this Yuhang District hotel places you within half a mile (1 km) of Alibaba Xixi Park and 3 miles (5 km) of Xixi Wetland Park. Zhejiang University Zijingang Campus and National Wetland Museum of China are also within 6 miles (10 km).

What's nearby

  • Alibaba Xixi Park - 1 min walk - 0.0 miles
  • Xixi Wetland Park - 6 min drive - 2.9 miles
  • Lingyin Temple - 15 min drive - 10.6 miles
  • West Lake - 16 min drive - 10.9 miles
  • Zhejiang University Yuquan Campus - 16 min drive - 9.7 miles

Getting around

  • Yongfu Station - 3 min drive
  • West Railway Station - 22 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 59 min drive

Restaurants

  • ‪八角杯 - ‬4 min drive
  • ‪Burger King 汉堡王 - ‬3 min drive
  • ‪Real Lee - ‬18 min walk
  • ‪余白·精致日本料理(亲橙里店) - ‬11 min walk
  • ‪Wagas - ‬12 min walk

About this property

Flyzoo Hotel - Alibaba

4.5-star luxury hotel, connected to a shopping center in Yuhang District
There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A 24-hour fitness center, a terrace, and a vending machine are also featured at the luxury Flyzoo Hotel - Alibaba. For a fee, parking is available.

This 4.5-star Hangzhou hotel is smoke free.

  • 289 guestrooms or units
  • 3 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
Flyzoo Hotel - Alibaba offers 289 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

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Courtyard by Marriott Hangzhou Wulin

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  • Spa
  • Kids pool
  • Parking included
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Total with taxes and fees
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Property amenities

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CNY 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 98 for adults and CNY 49 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 98 for adults and CNY 49 for children
  • Self parking fee: CNY 60 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Flyzoo Hotel Alibaba
Flyzoo Hotel - Alibaba Hotel
Flyzoo Hotel - Alibaba Hangzhou
Flyzoo Hotel - Alibaba Hotel Hangzhou

Frequently asked questions

How close is Flyzoo Hotel - Alibaba to the airport?

Flyzoo Hotel - Alibaba is 29.2 mi (59-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

Does Flyzoo Hotel - Alibaba have an airport shuttle?

Airport shuttle services are not available at Flyzoo Hotel - Alibaba.

Does Flyzoo Hotel - Alibaba offer free breakfast?

Free breakfast isn’t provided at Flyzoo Hotel - Alibaba, but buffet breakfast is offered for a fee of CNY 98 for adults and CNY 49 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Flyzoo Hotel - Alibaba?

No, there is no casino at this hotel.

What time is check-in at Flyzoo Hotel - Alibaba?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Flyzoo Hotel - Alibaba?

Free parking is not available at this hotel. Self parking is available for CNY 60 per night.

Does Flyzoo Hotel - Alibaba have a pool?

Flyzoo Hotel - Alibaba does not have a pool.

Does Flyzoo Hotel - Alibaba have a restaurant?

Yes, there are 3 restaurants on site.

Does Flyzoo Hotel - Alibaba have a spa?

There are no spa services available at this hotel.

How close is Flyzoo Hotel - Alibaba to downtown Hangzhou?

Flyzoo Hotel - Alibaba is 6.3 mi away from Hangzhou.

Flyzoo Hotel - Alibaba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 34 reviews
Rating 8 - Good. 8 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

AHMED

Traveled with family
Liked: Cleanliness
Very futuristic hotel
Stayed 2 nights in May 2025

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023

10/10 Excellent

shuou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

shuou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023

10/10 Excellent

FJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023

8/10 Good

SZE YIN SIDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Interesting concept, but still experimental

If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beyond robotic. Great!

Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot for coffee and cocktail is cool.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, high tech and comfort. Beside hotel have mall and supermarket.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AI experience is refteshing! The tutorial of how to use the facility is in Chinese. Those who do not soeak the language may not get to enjoy them.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Dalibor

Stayed 1 night in Jun 2025

10/10 Excellent

YU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
未來有機會會再去住, 餐飲很好, 服務很好, 唯走廊隔音稍差,
Stayed 3 nights in Feb 2025

10/10 Excellent

María Deyanira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Extrairdinario servicio y hotel
Stayed 2 nights in Jan 2025

2/10 Terrible

Takayuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is out in nowhere (false advertisement)

I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.
Stayed 2 nights in Mar 2024

10/10 Excellent

wonjun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

주플라이 알리바바 인근 비즈니스

트윈배드룸타입이였는데 방이 두개 별도 되어있었고, 화장실도 2개로 편했습니다. 다만 냉장고가 없었고(스캔하여 로봇서비스), 겍실 내 영어 번역이 없어서 중국어를 몰라서 좀 어려웠습니다. 추가로 조식은 괜찮았고, 알리바바 a타운과 매우 근접하며 인근에 식당 많이 있습니다.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ang

Stayed 1 night in Apr 2023

10/10 Excellent

Hoi Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方新淨，智能化服務，我會比4.5星星
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高

今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020