6/10 Aceptable
Susan L.
9 may. 2025
Mixed review
This is a beautiful property in a great location. Furnishings are comfortable and the banyan tree is amazing. Unfortunately, we missed our original appointment for the safety tour because we got turned around and behind at Volcano national park and he didn’t get my message that we were running late because phone service wasn’t working. When the owner got ahold of me, he was upset and made that known. It felt very uncomfortable and inappropriate, and put a damper on our stay. This was unfortunate because it was our last two nights in Hawaii and we had splurged on this stay. I apologized for being late and for him not getting my message, but did not receive an apology for his treatment of me in return. In addition, the hot tub is only heated at night upon request, but my request was turned down because they were not going to be home to use the computer to operate it. These and a few other things caused us to never felt appreciated as guests. We still enjoyed the beautiful area, and especially going to nearby beach, but overall it wasn’t the experience we had hoped for and was a disappointment.
Susan L.
Se hospedó 2 noches en abril de 2025