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Hotel Description

Family-friendly 5-star hotel near La Aurora Zoo

Zona 10 stay

Within a 15-minute walk of this Zona 10 hotel, you'll find Plaza Fontabella Shopping Center and Oakland Mall. Europlaza and Popol Vuh Museum are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this luxury hotel. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare. Enjoy the 24-hour gym and perks like free WiFi.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$104* Per night/room Dec 25 - Dec 26

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 King Bed, City View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Real InterContinental Guatemala, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Real InterContinental Guatemala, an IHG Hotel

Everyone (1) Family (1)
4 out of 5

Posted by on Jul 10, 2019

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5 out of 5
Very nice hotel great location close to the airport

Posted by , from Chicago on Mar 23, 2019

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3 out of 5

ROYAL RIP OFF

When I checked in, clerk agreed room was pre-paid by online travel website BUT needed my credit card JUST IN CASE I charged something to my room or used the telephone. I oblidged....normal...right? Later that night I checked my account & the Hoted debited my account $*!!! I called the front desk & a young lady assured me it was a mistake & she would speak to the manager & reverse th charge. The following morning (checkout) the charge was not removed from my account AND the Hotel refused to do so...said they did not have authorization to do so! Instead, I waited for 30 minutes for a letter from the accountant asking the bank to reverse the charges!!! My bank can do nothing with this letter, the Hotel must reverse the charges. I need your help...thanks

Posted by on Apr 5, 2009

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Comment from Hotel Management

Apr 6, 2016 by jmuchnik

Dear Guest: Thank you for your feedback about your experience with us. We apologize for not honoring Your Best Rest and assure you we have taken the corresponding actions to prevent this situation ever happen again. We hope that despite this issue we can have the honor to serve you again. Kind Regards, Odalís Guzmán / General Manager

5 out of 5

Best in Guatemala City

Inter-Continental really goes the extra mile for their customers in Guate. In addition to getting all of the major items right (bed, layout, helpful staff etc.), the hotel is filled with luxurious little touches that made our stay truly exceptional. Almost everyone speaks English, in case you need a phrase book respite. Security is good but not scary, which is important. My teenage track star daughter LOVED the fitness center, which is more like a small, well-equipped club. My only complaint was poor service at the overpriced breakfast buffet - but the buffet is very good. We just had a hard time getting staff attention during breakfast. All in all the hotel provided welcome comfort after weeks of traveling in rural Guatemala.

Posted by on Jun 29, 2008

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Comment from Hotel Management

Mar 24, 2016 by Oguzmán

Dear Guest: Thank you for taking the time to write a review about your stay. We are delighted to know we have honored once again our promise to provide Your Best Rest and Experience. We look forward to you future stays. Kind Regards, Odalís Guzmán / General Manager

5 out of 5

True 5-star

I do a lot of foreign traveling, and I would have to say that this hotel has been the best one so far. I had a Suite which was clean, had high speed connection, and everyone was friendly and attentive to my requests. The receptionists were very accommodating and always had a smile. I would highly recommend this to anyone willing to spend the money for a 5-star hotel. It's located in Zona Viva which is the safest area of the city, has restaurants, a mall within walking distance, and banks to exchange money.

Posted by on Nov 30, 2007

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Comment from Hotel Management

Mar 31, 2016 by jmuchnik

Dear Guest: Thank you very much for you review about your stay. We are happy to know you enjoyed Your Best Rest and Experience. We look forward to your future visits. Kind Regards, Joel Muchnik / Rooms Division Manager

5 out of 5

Wow... Bravo!!!

My Wife and I had a very nice experince at this hotel!!!

Posted by on Jul 3, 2007

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Comment from Hotel Management

Mar 31, 2016 by jmuchnik

Dear Guest: Thank you very much for you review about your stay. We are happy to know you enjoyed Your Best Rest and Experience. We look forward to your future visits. Kind Regards, Joel Muchnik / Rooms Division Manager

3 out of 5

Convenience at it's best

I thought the hotel was great when I first saw the pics, but when I got there the rooms seemed less than picture perfect. I thought everything was great except for the rooms.

Posted by on May 28, 2007

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Comment from Hotel Management

Apr 6, 2016 by jmuchnik

Dear Guest: Thank you for your feedback about your experience. I am pleased to inform you we have finished a complete hotel renovation, which we hope you can enjoy in your future visits to Guatemala. We look forward to your future stays. Kind Regards, Odalís Guzmán / General Manager

5 out of 5

Very Nice Room

Our room was very nice. The staff was very friendly and helpful, and a free airport shuttle was provided. The pastry shop at the Hotel Real was fantastic. The only disappointment was the pool; it was on the hotel?s roof in the shade of a taller building. As a result the pool area was too cold to use (early March), and was un-staffed. If the pool isn?t a consideration, I would definitely recommend this hotel.

Posted by on Apr 30, 2006

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Comment from Hotel Management

Mar 24, 2016 by Oguzmán

Dear Guest: Thank you for taking the time to write a review about your stay. We are delighted to know we have honored once again our promise to provide Your Best Rest and Experience. We look forward to you future stays. Kind Regards, Odalís Guzmán / General Manager

About the Real InterContinental Guatemala

Location 14 Calle 2-51 Zona 10, Guatemala City, Guatemala

Property Features

Real InterContinental Guatemala, an IHG Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour health club, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 28299 square feet (2629 square meters) and includes a conference center. A children's pool, a sauna, and a library are also featured at the luxury Real InterContinental Guatemala, an IHG Hotel. A shuttle from the airport to the hotel (available on request) and an area shuttle are available for a fee. Parking is available for a fee. This 5-star Guatemala City hotel is smoke free.

  • 1 building
  • 239 guestrooms or units
  • 16 levels
  • 4 dining venues
  • 28299 sq ft of conference space
  • 2629 sq m of conference space
  • Built in 2000
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport pick-up and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Real InterContinental Guatemala, an IHG Hotel offers 239 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. This Guatemala City hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

The hotel hosts a free manager's reception daily.

The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Tanoshii - This sushi bar specializes in sushi and serves lunch, dinner, and light fare. Open daily.

Picasso Stone Flame Oven - This restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Casino nearby
  • Mountain climbing nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 10
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Real InterContinental Guatemala, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 160.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GTQ 158 per person (approximately)
  • Airport shuttle fee: GTQ 144 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: GTQ 0 (up to 11 years old)
  • Covered self parking fee: GTQ 24 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GTQ 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guatemala InterContinental
  • InterContinental Guatemala
  • InterContinental Real Guatemala
  • Real Guatemala InterContinental
  • Real InterContinental Guatemala
  • Real InterContinental Hotel Guatemala
  • Intercontinental Guatemala City
  • Real Intercontinental Guatemala City
  • Real InterContinental Guatemala Guatemala City
  • Real Intercontinental Guatemala Hotel Guatemala City
  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala
  • Real InterContinental Guatemala an IHG Hotel
  • Real InterContinental Guatemala, an IHG Hotel Hotel
  • Real InterContinental Guatemala, an IHG Hotel Guatemala City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.