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Hotel Description

Family-friendly 4.5-star hotel near Plaza Fontabella Shopping Center

Close to airport

Within a 10-minute walk of this Zona 10 hotel, you'll find Plaza Fontabella Shopping Center and The Village Shopping Center. El Obelisco is 1.1 mi (1.8 km) away.

Luxury amenities

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Soaking tubs, comfy beds

The 239 soundproofed guestrooms offer WiFi and comfy beds. Other amenities include deep soaking bathtubs, iPod docks, and LCD TVs with cable channels.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$90* Per night/room Dec 23 - Dec 24

Deluxe Room, 1 King Bed, Accessible, Bathtub (MOBILITY)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Accessible, Bathtub (MOBILITY)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Real InterContinental Guatemala ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Real InterContinental Guatemala

Everyone (1) Family (1)
4 out of 5

Posted by on Jul 10, 2019

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5 out of 5
Very nice hotel great location close to the airport

Posted by , from Chicago on Mar 23, 2019

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3 out of 5

ROYAL RIP OFF

When I checked in, clerk agreed room was pre-paid by online travel website BUT needed my credit card JUST IN CASE I charged something to my room or used the telephone. I oblidged....normal...right? Later that night I checked my account & the Hoted debited my account $*!!! I called the front desk & a young lady assured me it was a mistake & she would speak to the manager & reverse th charge. The following morning (checkout) the charge was not removed from my account AND the Hotel refused to do so...said they did not have authorization to do so! Instead, I waited for 30 minutes for a letter from the accountant asking the bank to reverse the charges!!! My bank can do nothing with this letter, the Hotel must reverse the charges. I need your help...thanks

Posted by on Apr 5, 2009

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Comment from Hotel Management

Apr 6, 2016 by jmuchnik

Dear Guest: Thank you for your feedback about your experience with us. We apologize for not honoring Your Best Rest and assure you we have taken the corresponding actions to prevent this situation ever happen again. We hope that despite this issue we can have the honor to serve you again. Kind Regards, Odalís Guzmán / General Manager

5 out of 5

Best in Guatemala City

Inter-Continental really goes the extra mile for their customers in Guate. In addition to getting all of the major items right (bed, layout, helpful staff etc.), the hotel is filled with luxurious little touches that made our stay truly exceptional. Almost everyone speaks English, in case you need a phrase book respite. Security is good but not scary, which is important. My teenage track star daughter LOVED the fitness center, which is more like a small, well-equipped club. My only complaint was poor service at the overpriced breakfast buffet - but the buffet is very good. We just had a hard time getting staff attention during breakfast. All in all the hotel provided welcome comfort after weeks of traveling in rural Guatemala.

Posted by on Jun 29, 2008

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Comment from Hotel Management

Mar 24, 2016 by Oguzmán

Dear Guest: Thank you for taking the time to write a review about your stay. We are delighted to know we have honored once again our promise to provide Your Best Rest and Experience. We look forward to you future stays. Kind Regards, Odalís Guzmán / General Manager

5 out of 5

True 5-star

I do a lot of foreign traveling, and I would have to say that this hotel has been the best one so far. I had a Suite which was clean, had high speed connection, and everyone was friendly and attentive to my requests. The receptionists were very accommodating and always had a smile. I would highly recommend this to anyone willing to spend the money for a 5-star hotel. It's located in Zona Viva which is the safest area of the city, has restaurants, a mall within walking distance, and banks to exchange money.

Posted by on Nov 30, 2007

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Comment from Hotel Management

Mar 31, 2016 by jmuchnik

Dear Guest: Thank you very much for you review about your stay. We are happy to know you enjoyed Your Best Rest and Experience. We look forward to your future visits. Kind Regards, Joel Muchnik / Rooms Division Manager

5 out of 5

Wow... Bravo!!!

My Wife and I had a very nice experince at this hotel!!!

Posted by on Jul 3, 2007

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Comment from Hotel Management

Mar 31, 2016 by jmuchnik

Dear Guest: Thank you very much for you review about your stay. We are happy to know you enjoyed Your Best Rest and Experience. We look forward to your future visits. Kind Regards, Joel Muchnik / Rooms Division Manager

3 out of 5

Convenience at it's best

I thought the hotel was great when I first saw the pics, but when I got there the rooms seemed less than picture perfect. I thought everything was great except for the rooms.

Posted by on May 28, 2007

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Comment from Hotel Management

Apr 6, 2016 by jmuchnik

Dear Guest: Thank you for your feedback about your experience. I am pleased to inform you we have finished a complete hotel renovation, which we hope you can enjoy in your future visits to Guatemala. We look forward to your future stays. Kind Regards, Odalís Guzmán / General Manager

5 out of 5

Very Nice Room

Our room was very nice. The staff was very friendly and helpful, and a free airport shuttle was provided. The pastry shop at the Hotel Real was fantastic. The only disappointment was the pool; it was on the hotel?s roof in the shade of a taller building. As a result the pool area was too cold to use (early March), and was un-staffed. If the pool isn?t a consideration, I would definitely recommend this hotel.

Posted by on Apr 30, 2006

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Comment from Hotel Management

Mar 24, 2016 by Oguzmán

Dear Guest: Thank you for taking the time to write a review about your stay. We are delighted to know we have honored once again our promise to provide Your Best Rest and Experience. We look forward to you future stays. Kind Regards, Odalís Guzmán / General Manager

About the Real InterContinental Guatemala

Location 14 Calle 2-51 Zona 10, Guatemala City, Guatemala

Property Features

Real InterContinental Guatemala offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 20000 square feet (1858 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a rooftop terrace are also featured at the luxury Real InterContinental Guatemala. A shuttle from the airport to the hotel (available on request) and an area shuttle are available for a fee. Free self parking is available. This 4.5-star Guatemala City hotel is smoke free.

  • 1 building
  • 239 guestrooms or units
  • 16 levels
  • 4 dining venues
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2000
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Guatemala City (GUA-La Aurora Intl.) (4 km / 2.5 mi)
  • Property shuttles: Airport pick-up and area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Real InterContinental Guatemala offers 239 air-conditioned accommodations with iPod docking stations and minibars. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Memory foam beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Tanoshii - This sushi bar specializes in sushi and serves lunch, dinner, and light fare. Open daily.

Saint Honoré - This café specializes in French cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Maya Lounge - This bar specializes in international cuisine and serves dinner and light fare. Open daily.

Picasso Stone Flame Oven - This restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Spa Services

Spa InterContinental has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Thai massage
  • Minimum age to access spa is 10
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available on request from 5:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 5:00 AM to 11:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 156.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GTQ 158 per person (approximately)
  • Fee for in-room wireless Internet: GTQ 187.20 per day (rates may vary)
  • Fee for in-room wired Internet: GTQ 187.20 per day (rates may vary)
  • Airport shuttle fee: GTQ 80 per person
  • Airport shuttle fee per child: GTQ 0 (up to 11 years old)
  • Valet parking fee: GTQ 15.6 per day
  • Rollaway bed fee: GTQ 156.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guatemala InterContinental
  • InterContinental Guatemala
  • InterContinental Real Guatemala
  • Real Guatemala InterContinental
  • Real InterContinental Guatemala
  • Real InterContinental Hotel Guatemala
  • Intercontinental Guatemala City
  • Real Intercontinental Guatemala City
  • Real InterContinental Guatemala Guatemala City
  • Real Intercontinental Guatemala Hotel Guatemala City
  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala Guatemala City
  • Real InterContinental Guatemala Hotel Guatemala City

You should know

  • Real InterContinental Guatemala offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.