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4.3 out of 5

"I was told the breakfast was included and then I was charged for it at checkout, not fair. " More

By a verified traveler on Mon 13 May 2019

Hotel Description

4.5-star luxury hotel near Paseo Cayala, connected to a shopping center

In entertainment district

At this Zona 10 hotel, you'll be within a 5-minute walk of Plaza Fontabella Shopping Center and Avenida La Reforma. U.S. Embassy in Guatemala and The Village Shopping Center are also within half a mile (1 km).

Business services

This hotel features 3 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, digital TV

The 138 soundproofed guestrooms offer free WiFi and minibars. TVs come with digital channels, and other amenities include room service and premium bedding.

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$114* Per night/room Jul 30 - Jul 31

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Twin Beds (Atrium View)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Atrium View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Centric Guatemala City ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Centric Guatemala City

Everyone (5)
5 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 9, 2020 by Manuel Reyes, Quality Assurance

Dear Guest, thank you so much for taking the time of answering the survey, we highly appreciate your review. We look forward to welcome you soon at your second home, Hyatt Centric Guatemala Hotel.

5 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jun 29, 2019 by Fernando Ximenez, General Manager.

Dear guest, thank you very much for rating us and giving us 5 stars regarding your recent experience at the Hyatt Centric Guatemala hotel. I'm glad you enjoyed your visit. We hope you can come back soon and give us the opportunity to continue creating new experiences.

3 out of 5
I was told the breakfast was included and then I was charged for it at checkout, not fair.

Posted by on May 13, 2019

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5 out of 5

Very nice, comfortable, and very well placed

Pros: Refreshing experience
only once I came back at noon and the room was still unattended

Posted by , from ESTADO DE MÉXICO on Jul 19, 2018

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Comment from Hotel Management

Jul 21, 2018 by Maria José Sierra, Guest Relations Manager

350/5000 Thank you for your comments. It makes us feel happy that our guests have been able to live an experience that can only be had at Hyatt Centric Guatemala City. Also, we regret the inconvenience with your room. We are already taking corrective actions to improve what we are failing. I hope you can return soon.

5 out of 5

Stay in Guatemala

Pros: Loved the decor and location.
Cons: The sign!
Location: Loved the nearby malls and restaurants.
Lord the hotel. The only thing is that it is hard to find the hotel. No visible sign!

Posted by , from South Carolina on Jan 11, 2018

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Comment from Hotel Management

Jan 23, 2018 by Maria Jose Rizo

Thank you for your feedback, is very important for us. Hope you come back soon. Hyatt Centric Guatemala

3 out of 5

Cold Shower and Power Control

Pros: Staff and Cleanliness.
Cons: The power lights/TV
Location: Location was good to area shopping. Two malls within easy walking distance and plenty of restaurants nearby.
For a new hotel I was rather disappointed in that the shower took a good 20 minutes to warm up, in addition, there were two days we had cold water! Another item that should not been seen in a hotel of this level, is that the power is turned on with your key card. This was bothersome in that the tv would only come on when all the power was on, to include the lights. Thus, you could not watch tv without all the lights being on. Turn off the lights equals turning off the tv.

Posted by , from Bayfield CO on Oct 31, 2017

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About the Hyatt Centric Guatemala City

Location 12 Calle 2-25, Zona 10, Guatemala City, 01010

Renovations + Closures

The following facilities or services will be unavailable from March 6 2021 to July 31 2021 (dates subject to change):

  • Swimming pool

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A business center and a meeting room are available. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Hyatt Centric Guatemala City. An airport shuttle (available on request) is available for a fee. This 4.5-star Guatemala City hotel is smoke free.

  • 138 guestrooms or units
  • 3 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: La Aurora Intl. Airport (GUA) (4.3 km / 2.7 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Hyatt Centric Guatemala City offers 138 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Hyatt Centric Guatemala City has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 122 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of: GBAC STAR Facility Accreditation (global expert); Safe Travels (WTTC - Global); Bureau Veritas (3rd party expert - Global); Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Airport shuttle fee: USD 10.00 per person (one-way)
  • Airport shuttle fee per child: USD 0.00 (one-way), (up to 12 years old)
  • Pet fee: USD 122 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Centric Guatemala City Hotel
  • Hyatt Centric Guatemala City
  • Hyatt Centric Guatemala City Hotel
  • Hyatt Centric Guatemala City Guatemala City
  • Hyatt Centric Guatemala City Hotel Guatemala City

You should know

  • Hyatt Centric Guatemala City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.