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Hotel Chocolate Carruaje

4.5 star property
4.5-star luxury hotel near Alley of the Kiss, connected to a shopping center

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Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Mummies Museum
    ‪19 min walk‬
  • Place, Alley of the Kiss
    ‪2 min drive‬
  • Place, Juarez Theater
    ‪3 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪28 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

8.0 out of 10
Very good
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Guanajuato

Near boardwalk/promenade, shopping .You'll be steps from El Nopal Mine and within a 10-minute walk of Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 2 miles (3 km).

What's nearby

  • Mummies Museum - 19 min walk - 1.0 mile
  • Alley of the Kiss - 2 min drive - 1.0 mile
  • Juarez Theater - 3 min drive - 1.2 miles
  • Union Garden - 3 min drive - 1.2 miles
  • University of Guanajuato - 3 min drive - 1.2 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Comedor Real - ‬1 min walk
  • ‪El Trompo de San Javier - ‬1 min walk
  • ‪El Jardín de los Milagros - ‬6 min walk
  • ‪Hacienda El Fresno - ‬6 min walk
  • ‪Casa Mercedes - ‬9 min walk

About this property

Hotel Chocolate Carruaje

4.5-star luxury hotel near Alley of the Kiss, connected to a shopping center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes a conference center. An outdoor pool, a rooftop terrace, and spa services are also featured at the luxury Hotel Chocolate Carruaje. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Guanajuato hotel.

  • 50 guestrooms or units
  • Meeting rooms
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

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  • Restaurant
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

How close is Hotel Chocolate Carruaje to the airport?

Hotel Chocolate Carruaje is 18.9 mi (36-min drive) away from the Bajío Intl. Airport (BJX) airport, the closest popular airport to the property.

Does Hotel Chocolate Carruaje have an airport shuttle?

Airport shuttle services are not available at Hotel Chocolate Carruaje.

Does Hotel Chocolate Carruaje offer free breakfast?

Hotel Chocolate Carruaje does not offer free breakfast.

Is there a casino at Hotel Chocolate Carruaje?

No, there is no casino at this hotel.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Hotel Chocolate Carruaje?

This hotel offers free self parking.

Does Hotel Chocolate Carruaje have a pool?

Hotel Chocolate Carruaje features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Chocolate Carruaje have a restaurant?

Hotel Chocolate Carruaje is home to Las Carretas, which features Mexican cuisine and pool views.

Does Hotel Chocolate Carruaje have a spa?

This hotel doesn't have a spa, but it does offer aromatherapy, hot stone massages, and facials.

How close is Hotel Chocolate Carruaje to downtown Guanajuato?

Hotel Chocolate Carruaje is 0.8 mi away from Guanajuato.

Hotel Chocolate Carruaje Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 143 reviews
Rating 8 - Good. 35 out of 143 reviews
Rating 6 - Okay. 17 out of 143 reviews
Rating 4 - Poor. 21 out of 143 reviews
Rating 2 - Terrible. 12 out of 143 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, San Antonio

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

2/10 Terrible

Jesus

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

10/10 Excellent

tony

Stayed 1 night in Jul 2025

2/10 Terrible

zoe

Stayed 1 night in Jun 2025

2/10 Terrible

faviola

Traveled with family
Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Jhankarlo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

8/10 Good

Tomás

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El día que fuimos tenían clases de natación y como teníamos hospedaje solo una noche no pudimos disfrutar de la alberca gracias a las personas de la clase, y se supone que eso estaba dentro de las cosas por las que pagamos
Stayed 1 night in Jul 2025

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Esos colchones más duros que el mismo cemento
Stayed 3 nights in Jul 2025

4/10 Poor

Martha Elena

Traveled with family

Más o menos

Más o menos. El piso de la habitación estaba sucio había mal olor. No hubo agua caliente y a la salida se les comentó. Sus políticas te las hacen firmar a la entrada comprometiéndote a pagar alguna cosa pero ellos solo se disculpan sin retribuir por las cosas que te incomodan
Stayed 1 night in Jul 2025

4/10 Poor

Viviana

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Los colchones están muy duros y el personal del restaurante muy grosera la persona a cargo
Stayed 2 nights in Jul 2025

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
En general estuvo bien mi experiencia en ese hotel, con excepción de que dos días no hubo agua caliente en mi habitación.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

MARIA DEL ROSARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto Carlos, Tijuana

Stayed 2 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Nos agrado todo
Stayed 1 night in Jul 2025

10/10 Excellent

German

Stayed 1 night in Jul 2025

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025

6/10 Okay

Elvis Noel

Traveled with family
Liked: Cleanliness
Sencilla, simple, pocos espacios para estar fuera de la habitación, cumple con su función que es llegar a dormir, pero de ninguna manera es un hotel de lujo como aparece ena descripción. Las camas no son cómodas, casi no sale agua caliente, amenidades mínimas, ni las básicas, tuve que ir a pedir la tercera toalla por qué no estaba lista en la habitación, así como la toalla de manos, no hay secadora así que si te gusta secar tu cabello lleva una. Eso sí el personal es amable, me prestaron un paraguas cuando lo pedí, te asisten para algunos tours. El restaurante es caro, sin embargo está muy rica la comida y vasta y solo está abierto hasta las 14:00 horas
Stayed 3 nights in Jun 2025

2/10 Terrible

Jesús

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No tenían agua caliente y la alberca me dijeron que tenía caldera y el agua helada también, no me ofrece la comodidad de levantarme y bañarme a la hora que quiera sin ningun problema por el tema del agua y aparte no pude disfrutar la razón por la cual reservé que fue la alberca
Stayed 1 night in Jul 2025

6/10 Okay

Erika Elizabeth, León

Liked: Cleanliness, staff & service
No había agua caliente para bañarse
Stayed 1 night in Jun 2025

4/10 Poor

Ana

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Magnífico
Stayed 1 night in Jun 2025