See all properties

Hotel Chocolate Carruaje

Property class: 4.5
4.5-star luxury hotel near Alley of the Kiss, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Front of property
A restaurant with wooden tables and chairs, large windows, and a tiled floor.
A building with a brick facade, arched windows, and a balcony with potted plants.
A lobby with a stone wall, wooden doors, and a round table with a decorative vase and flowers.
A rustic building with a stone facade, a wooden door, and a balcony with potted plants.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Macrocenter I
    ‪3 min walk‬
  • Place, Alley of the Kiss
    ‪4 min drive‬
  • Place, Mummies Museum
    ‪7 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪40 min drive‬

Room options

View all photos for Deluxe Double Room

A bedroom with a bed, a table with chairs, and a vase of flowers.

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

A hotel room with two beds, a TV, a dresser, a chair, and a window with curtains.

Superior Quadruple Room

7.4 out of 10
Good
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

A hotel room with two beds, a wooden door, and a nightstand with a lamp.

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

A room with two beds, a wooden dresser, a chair, a television, and a door.

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a wooden desk, a chair, and a red curtain.

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Guanajuato

Near boardwalk/promenade, shopping .You'll be steps from El Nopal Mine and within a 10-minute walk of Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 2 miles (3 km).

What's nearby

  • Macrocenter I - 3 min walk - 0.2 miles
  • Alhondiga de Granaditas Museum - 20 min walk - 1.0 mile
  • Alley of the Kiss - 4 min drive - 1.0 mile
  • University of Guanajuato - 5 min drive - 1.2 miles
  • Mummies Museum - 7 min drive - 1.7 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Restaurante La Huerta Café - ‬5 min walk
  • ‪Restaurant Bar - ‬2 min walk
  • ‪El Lugar De La Pizza - ‬11 min walk
  • ‪Tacos don taco - ‬10 min walk
  • ‪Hacienda El Fresno - ‬6 min walk

About this property

Hotel Chocolate Carruaje

4.5-star luxury hotel near Alley of the Kiss, connected to a shopping center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes a conference center. An outdoor pool, a rooftop terrace, and spa services are also featured at the luxury Hotel Chocolate Carruaje. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Guanajuato hotel.

  • 50 guestrooms or units
  • Meeting rooms
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Restaurant
Hotel San Diego
Zona Centro
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Business services
4.4 out of 5, Excellent, 1,013 reviews
$63 nightly
The price is $75
Nov 23 - Nov 24
Total with taxes and fees
Hotel San Diego

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 on-site accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

How close is Hotel Chocolate Carruaje to the airport?

Hotel Chocolate Carruaje is 18.9 mi (36-min drive) away from the Bajío Intl. Airport (BJX) airport, the closest popular airport to the property.

Does Hotel Chocolate Carruaje have an airport shuttle?

Airport shuttle services are not available at Hotel Chocolate Carruaje.

Does Hotel Chocolate Carruaje offer free breakfast?

Hotel Chocolate Carruaje does not offer free breakfast.

Is there a casino at Hotel Chocolate Carruaje?

No, there is no casino at this hotel.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Hotel Chocolate Carruaje?

This hotel offers free self parking.

Does Hotel Chocolate Carruaje have a pool?

Hotel Chocolate Carruaje features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Chocolate Carruaje have a restaurant?

Hotel Chocolate Carruaje is home to Las Carretas, which features Mexican cuisine and pool views.

Does Hotel Chocolate Carruaje have a spa?

This hotel doesn't have a spa, but it does offer mani/pedis, massages, and aromatherapy.

How close is Hotel Chocolate Carruaje to downtown Guanajuato?

Hotel Chocolate Carruaje is 1.1 mi away from Guanajuato.

Hotel Chocolate Carruaje Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 73 out of 189 reviews
Rating 8 - Good. 47 out of 189 reviews
Rating 6 - Okay. 21 out of 189 reviews
Rating 4 - Poor. 26 out of 189 reviews
Rating 2 - Terrible. 22 out of 189 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Liked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar y excelente ubicación
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca era fría
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en muy buena ubicación
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Cancelaron mi reservación sin avisarme, cuando llegue la recepcionista fue muy grosera y no me ofrecieron soluciones.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to downtown. Easy access and parking. Beautiful colors and views. Close to the mines to visit and panoramic drive. Close to gas station and grocery shops. Very quiet at night. Only the downside it was the bathroom size for the King size room.. the position of the toilet is very weird ...no space to sit on if you are a big person. The bed is good, and the shower space comfortable.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable estancia. Lindas instalaciones. Buena ubicación.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, pequeño problema su estacionamiento llega el momento que no tiene sobra ni un punto de el, será mejor un área techada, Porque el calor estaba sofocante. Buen servicio, excelente trato y buena ubicación.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Ubicación no es centrica.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento amplio y alberca aceptable para disfrutar el dia
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
La propiedad ya es muy vieja y huele a humedad la verdad las habitaciones no son como en las foto reserve y al ver la habitación, mi familia y yo preferimos retirarnos y regresar a casa muy mala experiencia
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La verdad, la atención fue buena, las camas incómodas, en lo personal bastantes deficiencias para mí comodidad, que para otras personas entiendo que podrían pasar por desapercibido
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien y muy limpia
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excekente.. solo que en la descripción ponen que son camas queen y no ..solo son matrimoniales
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
La alberca no funciona está vacía y sucia
Stayed 1 night in Mar 2026