6/10 Okay
Vicki
Traveled with partner
Mar 15, 2025
The concept of this property is fantastic,but real time functionalities are questionable. Check in is comforting and inviting, but the time it takes to check in seems long. We were early so we grabbed a bite at Jammer’s restaurant and headed back at check in time. Then it took an hour to check in. A personal ambassador is assigned to your villa but the communication using the WhatsApp platform almost never worked. We ended up using the older Villa phone. Waterproof wristbands are provided and these are handy. Your car, if you have one, stays parked at the lobby parking. The rest of your visit is handled by shuttles to and from your villa. This works seamlessly and fairly quickly. The hilltop villas are out dated and tired. The beds are wonderful and the linens and towels are wonderful and well stocked. The rest of the villa is beat up and used. For the price point we would expect robes and a plunge pool to offset the worn out feel of the villa. But these are not included. Our first morning room service order never arrived. Nespresso coffee pods offer a decent coffee solution but the pods are not all labeled. A water pipe burst near our Villas and we were without water and toilet in Villa for an afternoon. Restaurants are difficult to obtain unless maybe made before arrival to the resort. Food is excellent though. Beach services are incredible. Every staff member on site were beyond cheerful, genuine, dedicated, and helpful.
Vicki
Stayed 4 nights in Mar 2025