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Bay Gardens Beach Resort

4-star property
Rodney Bay Village, Gros Islet, 1-855-201-7819

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4.3 out of 5
Excellent!
See all 28 Travelocity Reviews

"Housekeeping staff excellent. Beach location excellent. Hi Tide restaurant and staff mediocre. Spa very good. " More

By a verified traveler on Fri 07 Feb 2020

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Hotel Description

4-star beachfront hotel near Reduit Beach

Beachside getaway

You'll be within half a mile (1 km) of Reduit Beach and 2 miles (3 km) of Rodney Bay Marina with a stay at this Gros Islet hotel. Windward Islands and Splash Island Water Park Saint Lucia are also within half a mile (1 km).

Poolside dining

This smoke-free hotel features free water park access, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, refrigerators

The 75 guestrooms boast modern comforts like TVs with cable channels, along with free WiFi. Balconies or patios, refrigerators, and room service are also available.

One Bedroom Beach Front Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Water´s Edge Villa 2

Bed Count 2 King Beds Maximum Occupancy 12 Max

Deluxe Garden View Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Water´s Edge Villa 1

Bed Count 3 King Beds Maximum Occupancy 12 Max

Two Bedroom Suite Beach Front

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Pool View Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Bay Gardens Beach Resort ratings based on 28 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Gardens Beach Resort

Everyone (4) Couples (2) Family (4)
1 out of 5
The property itself was decent but nothing more than that. I had a beach front suite which had a beautiful view, this was my favorite part of my vacation. . My room had a horrible damp and musty smell that would not go away. I did bring damp rid to help but the smell was too strong.

Posted by , from Albany, New York on Oct 28, 2020

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Comment from Hotel Management

Nov 1, 2020 by Cindie

Jamie thank you for writing this review. We are happy that you liked the beautiful beach view from your room. The feedback on the damp smell in the room is appreciated and we will ensure that another client does not have the same experience. Thank you for coming and we look forward to seeing you again.

4 out of 5
Housekeeping staff excellent. Beach location excellent. Hi Tide restaurant and staff mediocre. Spa very good.

Posted by on Feb 7, 2020

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Comment from Hotel Management

Feb 9, 2020 by Guest Services

Thank you for writing a review. We do appreciate the feedback. Thank you for choosing us and we look forward to serving you again .

2 out of 5
No nice music or any entertainment especially it’s holidays ! The food is horrible !!! Seriously there is no sort of delivery service in case you tired after a long day and don’t feel like walking to the pizza shop !!! Even the fruit plate is poor quality !

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Cindie

Thank you for sharing your experience with us. We apologize for the unsatisfactory experience with our food and beverage service. Management will review with an aim to improve on the service in that area so that our other guest can have a better experience. Thank you again for choosing us and we look forward to welcoming you back soon.

5 out of 5
I felt safe and comfortable which is very important especially for a woman. Beautiful landscaping as well, my stay was from Thursday to Monday AM. Not much entertainment during those times. The shuttle service is a great add on. Thanks,

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 5, 2019 by Guest Serv

Thank for you leaving us such a warm review. We work very hard to ensure a safe as well as comfortable environment. We are pleased that you had an overall great stay with us and we're happy that you enjoyed the complimentary shuttle service. We appreciate your feedback and look forward to your return.

5 out of 5

Posted by on Nov 21, 2019

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Comment from Hotel Management

Dec 5, 2019 by Guest Services

Thank you for rating your stay with us. We hope that you visit us again.

4 out of 5
I did not like the sales pitch to purchase a time share from the resort. When I booked the vacation package, having to attend a time share presentation was not part of the deal (I went back and read all of the paper work including the fine print). This was the last thing I was expecting on a 7 day vacation to a plac categorized as a 4 star resort.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 5, 2019 by Guest Services

Thank you for leaving us a review on your stay with us. We’re sorry about your experience and will address this directly. We do hope nevertheless that you were able to enjoy your time on our beautiful island .

5 out of 5
Water activities for children - liked the water slide. Restaurant dnd hotel staff were helpful

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 22, 2019 by Guest Services

Thank you for your review. It makes us very happy to hear of such wonderful experiences that we assisted in providing to you and your family and we do hope that you visit us again soon.

5 out of 5
It was perfect in every way...food, atmosphere, price and cleanliness

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 5, 2019 by Guest Services

Thank you for your review. It makes us very happy to hear of such wonderful experiences that we assisted in providing to you. We hope you visit again sometime soon.

4 out of 5

So close to the beach!

Pros: The staff was very friendly and accommodating and the view is beautiful!
Cons: Have more activities for teenagers. They only offered a ping pong table (which our kids used heavily) but no other games.
Location: The hotel is located in the mid section of the bay with nice view of the bay as a whole. A 15 min walk takes you to the town's mall, shops and food.
My family of 4, 2 adults, 2 kids (12 and 15) enjoyed our 8 days stay at this hotel very much. We opted for an ocean view room and it was ALL worth it! The ocean was right at our doorstep so close and so beautiful. The 2 queen size bedroom was comfortable and located on the third floor of a 3 story building; the view was spectacular. It had a small refrigerator, a safe but no microwave. The building doesn't have an elevator but the fly of stairs was not too bad; it was my exercise to compensate for the delicious food! The hotel has 2 restaurants right on the beach! We dined at the hotel a couple of nights and they offered live music. Not sure if it is available all nights as we liked going out to the town to try other places. Lots of great places to eat from local food to indian food, pizza parlors, chinese food, spanish food and french food. If you are coming from a high pace lifestyle be ready to slow down. Service is good, friendly and at a slower pace than most places I frequent back home. Granted I've come from the Washington DC area and we go fast and expect faster service! Their pace makes you seat, relax and enjoy your time off! The property is properly kept and clean. The pool area and hot tub is pretty and very close to the bar and restaurant areas. My kids wished there was a slide in the pool and pool games (basketball hoop). It is not huge but we never felt crowded in it. The hotel features an ocean water park counts as a workout and lots of fun

Posted by , from VA, USA on Apr 18, 2017

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Comment from Hotel Management

Apr 22, 2017 by Reah Lord, Marketing Officer

We happy you've spent your vacation here with us. Our teams are trained to provide quality service; therefore we are glad you were pleased. Our entertainment team will be informed of your feedback concerning activities to suit all ages, as we are a family resort and aim to accommodate all ages. It is great to hear your family had a wonderful time and that your enjoyed the views, dining experience, service, convenient location, amenities and our surroundings. Our management has been informed of your suggestions, they will be sure to make all necessary changes. We are thrilled that Splash Island Water was a good workout and fun experience for your family. We do look forward to welcoming you again!

4 out of 5

Nice Hotel i Will come back

Hotel staff very Pleasant and kind Excellent food Activities and monitors were great

Posted by , from mque on May 10, 2016

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Comment from Hotel Management

May 14, 2016 by Reah Lord

Our management and staff wish to thank you for staying with us and leaving this review. Your feedback has been most uplifting towards our customer service. We are happy you enjoyed your overall service, food experience and activities.

About the Bay Gardens Beach Resort

Location Rodney Bay Village, Gros Islet,

All-inclusive Details

All-inclusive room rates at Bay Gardens Beach Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment
Land activities

  • Spa facilities

Not included

  • Surcharge for bottled wine
  • Room service
  • Airport transfers
  • Gratuities

  • Surcharge for bottled wine
  • Spa/beauty facilities and services included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Room service not included

Property Features

Some rates at Bay Gardens Beach Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bay Gardens Beach Resort like a complimentary water park and a children's club. A free manager's reception is offered on select days. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers an outdoor pool, a children's pool, and a spa tub. Self parking is free. This 4-star Gros Islet hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • 1680 sq ft of conference space
  • 156 sq m of conference space
  • Built in 2007
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hewanorra Intl. Airport (UVF) (63.1 km / 39.2 mi)
  • Property shuttles: Free area shuttle and beach shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Bay Gardens Beach Resort offers 75 air-conditioned accommodations with safes and slippers. Rooms open to balconies or patios. Beds feature premium bedding. Cable television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception on select days.

Hi Tide Restaurant - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Seagrapes Beach Bar - This beachfront restaurant specializes in Caribbean cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Rafting on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Segway rental/tour nearby
  • Boat tours on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

La Mer Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a mud bath and a spa tub.

The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Mud bath in spa
  • Spa tub in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bay Gardens Beach Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQIA friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 6.00 per person, per night for adults; USD 3.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: USD 22 for adults and USD 11 for children (approximately)
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 90 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Gardens
  • Bay Gardens Beach
  • Bay Gardens Beach Gros Islet
  • Bay Gardens Beach Resort
  • Bay Gardens Beach Resort Gros Islet
  • Bay Gardens Resort
  • Beach Gardens Resort
  • Gardens Beach
  • Gardens Beach Resort
  • Bay Gardens Beach Castries
  • Bay Gardens Beach Hotel Gros Islet
  • Bay Gardens Beach Resort St. Lucia/Gros Islet
  • Bay Gardens Beach Resort Hotel
  • Bay Gardens Beach Resort Gros Islet
  • Bay Gardens Beach Resort Hotel Gros Islet

You should know

  • Bay Gardens Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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