"Staff was very courteous and willing to assist. The facilities were cleaned, front desk, pool, bathroom and restaurant. Breakfast was amazing, great o
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You'll find Northern Arizona University and Riordon Mansion within a 15-minute walk of this Flagstaff hotel. Heritage Square and Flagstaff Symphony Orchestra are also within 2 miles (3 km).
Free breakfast
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the gym and free cooked-to-order breakfast each morning.
Embassy Suites by Hilton Flagstaff ratings based on 14 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Embassy Suites by Hilton Flagstaff
Everyone (7)Family (2)
1 out of 5
The heat was not working and room was 62 to 65. We propped open the door since it was warmer in the hall. We told front desk but nothing was done. We are not happy and supposed to stay here agsin the end of our trip but not happy about it. We were told we will not get a refund if we cancel.
Posted by KATHY, from RIVERGROVE on Apr 13, 2022
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Comment from Hotel Management
Apr 18, 2022
by Courtney
Hello, First I would like to apologize for the inconvenience that you and your family faced during your stay with us. I am sorry that we missed our opportunity to make you feel warm and welcome during your stay with us, We strive to deliver the ultimate stay experience to all of our valued members, and we failed to deliver with you and I humbly apologize. Stay safe and have a good 2022. Sincere Thanks.
Embassy Suites Flagstaff Team
5 out of 5
Staff was very courteous and willing to assist. The facilities were cleaned, front desk, pool, bathroom and restaurant. Breakfast was amazing, great options to chose from.
Posted by Maria on Oct 25, 2021
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Comment from Hotel Management
Oct 25, 2021
by John
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Always at your service. Have a great 2021
Sincere Thanks
The Embassy Suites Flagstaff
5 out of 5
Posted by ELDEN, from Bellemont on Oct 3, 2021
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2 out of 5
Posted by a verified traveler on Mar 10, 2021
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Comment from Hotel Management
Mar 21, 2021
by John
Thank you for taking the time to share your stay experience with us. We have unfortunately fallen short of our goal during your recent visit with us. We are committed to delivering exceptional services that are expected with our brand. Please accept my sincere apology for the challenges you faced at our hotel. I am terribly sorry that we did not live up to your expectations or ours. I will share your comments/experience with our management and service teams (in an educational and constructive manner) so that we can grow and improve from your feedback. We are grateful for your patronage and loyalty to the Hilton brands. Thank you for letting us know what we can do better. We won't waste this opportunity to improve our services.
Have a great 2021. Sincerely The Embassy Suites Flagstaff Team.
3 out of 5
Having stayed at a few Embassy Suites over the years, I was very surprised by the "blahness" of this particular one. There was nothing unique about it, it was relatively clean but definitely showing its age. I was most disappointed by the lack of customer service at check-in time. I had to ask where the room was located and where we should park, as well as information for the wi-fi. The usual common courtesies provided at check-in It's as if COVID gave them an excuse to not do their job. I was also super disappointed in the lack of a social hour; not having one, but I don't see why hot chocolate and coffee couldn't still have been provided in some way. Breakfast was also supremely disappointing, although last time I stayed in Flagstaff, breakfast was cancelled completely, so I guess this was better than nothing. But honestly, no juice, coffee/tea, or milk offered? Finally, our reservation was for 2 adults and 3 children but we were only given enough cups, mugs, coffee, and hot chocolate in our room for 2 people. Oh, and the suitcase rack was broken so we had to put our large suitcase on the floor. What did we like? The two rooms and the two TVs, but that's pretty standard with this hotel, so I'm not sure that's even worth mentioning. We won't be staying here again. So disappointed.
Posted by Kelly, from Maricopa, Arizona on Dec 30, 2020
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Comment from Hotel Management
Dec 31, 2020
by John
Hello, First I would like to apologize for the inconvenience that you and your family faced during your stay with us. I am sorry that we missed our opportunity to make you feel warm and welcome during your stay with us, We strive to deliver the ultimate stay experience to all of our valued members, and we failed to deliver with you and I humbly apologize. Stay safe and have a good 2020
Sincere Thanks Embassy Suites Flagstaff Team
4 out of 5
I really liked the set up of the room. The living room area was separated from the bedroom.
Posted by Sharon, from Flagstaff, AZ on Oct 3, 2020
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Comment from Hotel Management
Oct 4, 2020
by John
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2020
Sincere Thanks The Embassy Suites Flagstaff
2 out of 5
Run down and old. Hallways were dirty and dinghy. Room was dirty, carpets in corners dusty, trash cans not cleaned and hand gunk in them. Window treatments torn. Window left open. Food service advertised was not what was in place. Complained with pics and videos to the MoD and was moved to a different room, supposedly super clean according to the website. Same dinginess and worn out furniture but somewhat cleaner room. Window was left open in this room also.
Oh. Let’s not forget about the building being constructed 200 feet away that starts up at 6:30am, weekends included, and what was an empty parking lot is now full of construction vehicles.
Overall I’d say spend your money somewhere else.
Posted by PatrickS, from 88005 on Jun 16, 2020
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Comment from Hotel Management
Aug 9, 2020
by John
Hello, First I would like to apologize for the inconvenience that you and your family faced during your stay with us. I make no excuses for the malfunction of service, We strive to deliver the ultimate stay experience to all of our valued members and we failed to deliver with you and I humbly apologize.Sincere Thanks Embassy Suites Flagstaff Team
2 out of 5
Very old Embassy suites and very little charm. No trash cans for guests to use so the trash piles up in your room if you order out. The pool had not been working for some time and the front desk assured us it was heated at check in. No snow removal in the pool or hot tub area. The breakfast donuts were still frozen and the parking lot had trash all over it. Our room heater did not work well and had to use a portable heater. There were rips chair in the living room. Front desk staff were full of excuse and flat out lies.
Posted by a verified traveler on Jan 1, 2020
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Comment from Hotel Management
Jan 27, 2020
by John
Thank you for choosing to stay at the Embassy Suites Flagstaff and for providing your honest feedback on the Guest Satisfaction Survey. I would like to apologize for the service breakdown in our restaurant. Providing the highest quality of service is our goal, and I am sorry that we missed our opportunity with you. I will share your comments and experience with our entire food and beverage team (in an educational and constructive manner) to make sure we make the most of this learning opportunity.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Flagstaff. Sincere Thanks Embassy Suites Flagstaff
4 out of 5
location was great, staff pleasant, breakfast was very good and attended cocktail reception for bit and was very good.
Posted by a verified traveler on Dec 9, 2019
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Comment from Hotel Management
Dec 9, 2019
by GE
Thank you for the review. We hope you will stay with us again in the future.
Embassy Suites by Hilton Flagstaff offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 650 square feet (60 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at the business-friendly Embassy Suites by Hilton Flagstaff. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Flagstaff hotel.
119 guestrooms or units
3 levels
650 sq ft of conference space
60 sq m of conference space
Built in 1988
Cooked-to-order breakfast (free)
Manager's reception (free)
Deli
Ski lift tickets
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Gift shop
Fireplace in lobby
Elevator
Smoking in designated areas
Bar or lounge
Dining venue
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Self parking (surcharge)
Transport
Train station: Flagstaff Station (1.4 km / 0.9 mi)
Parking: Self parking available for a surcharge
Room Amenities
Embassy Suites by Hilton Flagstaff offers 119 air-conditioned accommodations with safes and designer toiletries. Accommodations have separate living rooms and are furnished with double sofa beds and desks. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Flagstaff hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.
Separate bedroom
Living room
Pillowtop beds
Pull-out sofa bed
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Kitchenware
Luxury bedding
Down blanket
Bathtub or shower
Housekeeping (daily)
Hair dryer
Safe
Designer toiletries
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
Guests are served free cooked-to-order breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Flagstaff has a restaurant on site.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Guests under 18 years old are not allowed in the swimming pool or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding nearby
Golfing nearby
Rock climbing nearby
Mountain biking nearby
Cave exploring/spelunking nearby
Skydiving nearby
Casino nearby
Downhill skiing nearby
Cross-country skiing nearby
Ziplining nearby
Hunting nearby
Bicycle rentals nearby
Mountain climbing nearby
Ski lessons available nearby
Ski equipment rental shops nearby
Hiking/biking trails nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time ends at anytime
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Special check-in instructions:
Guests will receive smart lock details.
Guests will receive smart lock details.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 75 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 100 lbs)
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Pets cannot be left unattended
Commonly-touched surfaces are not cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Pets allowed in specific rooms only
Staffed front desk
LGBTQ friendly
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are not available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service not has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Number of children who can stay free - 3
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 8 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Embassy Suites Flagstaff
Embassy Suites Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites Flagstaff Hotel Flagstaff
Embassy Suites Flagstaff Hotel
Embassy Suites Flagstaff
Embassy Suites by Hilton Flagstaff Hotel
Embassy Suites by Hilton Flagstaff Flagstaff
Embassy Suites by Hilton Flagstaff Hotel Flagstaff
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Alcohol isn't allowed at Embassy Suites by Hilton Flagstaff.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Embassy Suites by Hilton Flagstaff is 0.7 mi away from Flagstaff.
Yes, there is a restaurant on site.
Free parking is not available at this hotel. Self parking is available for USD 8 per night.
Embassy Suites by Hilton Flagstaff is 5 mi (8-min drive) away from the Flagstaff Pulliam Field (FLG) airport, the closest popular airport to the property.
Embassy Suites by Hilton Flagstaff features an outdoor pool.
There are no spa services available at this hotel.
Embassy Suites by Hilton Flagstaff offers free cooked-to-order breakfast every day from 6:30 AM to 9:30 AM.
Check-in is from 4:00 PM - anytime.
Airport shuttle services are not available at Embassy Suites by Hilton Flagstaff.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
