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Turtle Beach Resort

4.0 star property
Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach

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Photo gallery for Turtle Beach Resort

Property amenity
Lobby sitting area
2 Bedroom Superior Apartment | In-room safe, individually decorated, individually furnished
Lunch served, local cuisine
Reception
Reviews
8.6

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Check out the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Popular LocationPacific Fair Shopping Centre2 min drive
  • Popular LocationThe Star Gold Coast3 min drive
  • Popular LocationThe Oasis3 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)24 min drive

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | In-room safe, individually decorated, individually furnished

2 Bedroom Superior Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | In-room dining

2 Bedroom Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 861 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 1184 sq ft
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | In-room safe, individually decorated, individually furnished

1 Bedroom Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Pool
Paradise Resort Gold Coast
Pool
Hot Tub
Kids pool
Waterslide
3.9 out of 5, Good, (1005)
The price is $189
per night
$207 total
includes taxes & fees
May 25 - May 26
Paradise Resort Gold Coast

About the neighborhood

Gold Coast

Mermaid Beach stay.With a stay at this Mermaid Beach hotel, you'll be within half a mile (1 km) of Putt Putt Golf Mermaid Beach and 2 miles (3 km) of Pacific Fair Shopping Centre. Kurrawa Beach and The Star Gold Coast are also within 2 miles (3 km).

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Cavill Avenue - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • Etsu Izakaya - 7 min walk
  • The Milkman’s Daughter - 5 min walk
  • Mermaid Beach Bowls Club - 4 min walk
  • The Glenelg Public House - 9 min walk
  • Baskin-Robbins - 5 min walk

About this property

Turtle Beach Resort

Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Turtle Beach Resort offers 141 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels

Outdoor space

  • Balcony/patio

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from May 7 2024 to June 10 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8–15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

How close is Turtle Beach Resort to the airport?

Turtle Beach Resort is 15.9 mi (30-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Turtle Beach Resort?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on May 13, 2024 start from $192.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Turtle Beach Resort have an airport shuttle?

Turtle Beach Resort offers an airport shuttle from 5:30 AM to 9:00 PM, on request, for a charge of AUD 50. per person, one way.

How close is Turtle Beach Resort to the beach?

This hotel is a short 11-minute walk from Nobby Beach and 1.2 mi (3-min drive) from Kurrawa Beach. Don't forget your sunscreen!

Does Turtle Beach Resort offer free breakfast?

Free breakfast isn’t provided at Turtle Beach Resort, but cooked-to-order breakfast is offered for a fee of between AUD 8 and 15 per person.

Is there a casino at Turtle Beach Resort?

No, there is no casino at this hotel, but The Star Gold Coast (3-min drive) is nearby.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Turtle Beach Resort?

This hotel offers free self parking.

Does Turtle Beach Resort have a pool?

Turtle Beach Resort features 4 outdoor pools and a children's pool. One of the pools will be unavailable from May 7 2024 to June 10 2024 (dates subject to change).

Does Turtle Beach Resort have a restaurant?

Turtle Beach Resort is home to Fresh and Tasty, which features local cuisine.

Does Turtle Beach Resort have a spa?

There are no spa services available at this hotel.

How close is Turtle Beach Resort to downtown Gold Coast?

Turtle Beach Resort is 2.4 mi away from Gold Coast.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Traveled with family
Liked: Cleanliness
Reasonably quiet and close to shopping
Stayed 5 nights in Feb 2024

8/10 Good

ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great beach in the area.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turtle Beach Resort
An amazing family friendly hotel/resort. There is always something to do to keep everyone entertained. Great location. The cafe was really good too, yummy food and reasonable prices. All the staff were so friendly and helpful. We loved Turtle Beach Resort.
Stayed 5 nights in Jan 2024

8/10 Good

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the resort and everything that there was to do there. Things I wasn’t a fan of was limited toilet paper in room and having to pay for more, having to pay to play golf on site, I would assume with the cost of accomodation, this would be included. Also with closing the mini golf at 5pm due to noise but then having pools open to 9pm doesn’t make much sense. Staff were lovely and helpful. Air conditioner in room was good however one bedroom only had a fan so was to hot in there and air con wasn’t reaching.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kathrynna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty good we liked our two bedroom apartment prob needs a little more updating with some replacement bits
Stayed 5 nights in Jan 2024

10/10 Excellent

Don

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for families with young children. Well located with great services and facilities. WIFI connection isn't great.
Stayed 6 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Hayden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for kids. Plenty of activities to keep them entertained.

6/10 Okay

Diane

Traveled with family
Disliked: Property conditions & facilities
Disappointed
We have stayed at Turtle Beach Resort several times over the years and have been very happy but unfortunately the standards have seemed to have gone down and we will probably not go to Turtle Beach Resort again. Just to name a couple of things walking to the deck to get some food of a evening many of the lights were out on the paths which I found dangerous. The Adult pool which we have used over the years and had been policed to keep children out did not happen this year every day there were families of kids in the pool and spa did not worry about the signs saying adults only. When we arrived had to stand in line and wait to be given our keys only one person on the counter except there were two other persons talking only a couple of feet away. We have an autistic grandson and over the years he has gone to the kids club with his older brother to help supervise to give my daughter a break for a couple of hours but this time because his older brother is now 13 he was not allowed to enter the kids club to help with his brother plus they did not wish to take our autistic grandson very disappointing. As I mentioned standards have gone down used to live going to Turtle Beach Resort but this was our last time.
Stayed 6 nights in Dec 2023