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Neptune Resort

3.5 star property
3.5-star hotel near Surfers Paradise Beach

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Photo gallery for Neptune Resort

A spacious living area with a sectional sofa, a glass coffee table, and large windows offering city views.
A modern kitchen with white cabinetry, a stainless steel sink, and a dishwasher.
A spacious living room with a large window, a sofa, a coffee table, and a TV.
A spacious living room with a white sofa, a glass coffee table, and a view of a cityscape through large windows.
A modern cafe interior with a blue counter, a glass display case with pastries, and a view of the city through large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
32 Surf Parade, Broadbeach, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • Place, The Star Gold Coast
    ‪9 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪26 min drive‬

Room options

View all photos for One Bedroom Apartment

Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom

A modern living room with a grey sofa, white chairs, a wooden table, and sheer curtains.

Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(43 reviews)
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for 2 Bedroom Apartment

A bedroom with a bed, pillows, a nightstand, a lamp, and a large window with a view of a building.

2 Bedroom Apartment

10.0 out of 10
Exceptional
(4 reviews)
  • 1206 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Ocean View Penthouse

A spacious living room with a large window, a sofa, a coffee table, and a TV.

2 Bedroom Ocean View Penthouse

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1884 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

A balcony with a tiled floor, two chairs, a small table, and a potted plant.

1 Bedroom Superior Partial/ Ocean View Apartment

9.6 out of 10
Exceptional
(8 reviews)
  • Partial ocean view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for 2 Bedroom Ocean View Penthouse

Iron/ironing board, WiFi (free), individually decorated

2 Bedroom Ocean View Penthouse

  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior One Bedroom Apartment- low floor

Iron/ironing board, WiFi (free), individually decorated

Superior One Bedroom Apartment- low floor

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Apartment, 1 Bedroom, Garden View

A balcony with a table, a chair, and a view of tall buildings and trees.

Superior Apartment, 1 Bedroom, Garden View

9.4 out of 10
Exceptional
(6 reviews)
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for 2 Bedroom Ocean View Sub-Penthouse

A modern living room with a large TV, a dining area, and a sofa.

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 1711 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Apartment

A modern hotel room with a large bed, a wooden nightstand, a desk with drawers, and a window with blinds.

Superior Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Gold Coast

Oceanside stay.Within a 10-minute walk of this Broadbeach hotel, you'll find Pacific Fair Shopping Centre and The Star Gold Coast. Surfers Paradise Beach and Gold Coast Convention and Exhibition Centre are also within 3 miles (5 km).

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.2 miles
  • The Oasis - 5 min walk - 0.3 miles
  • Kurrawa Beach - 5 min walk - 0.3 miles
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.5 miles
  • The Star Gold Coast - 9 min walk - 0.5 miles

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • ‪No Name Lane - ‬6 min walk
  • ‪Guzman Y Gomez - ‬6 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Sumo Japanese - ‬5 min walk
  • ‪The Beach Hotel - ‬2 min walk

About this property

Neptune Resort

3.5-star hotel near Surfers Paradise Beach
There's a coffee shop/cafe on site. Public spaces have free WiFi. As a guest of Neptune Resort, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a steam room. A fitness center, a terrace, and barbecue grills are also featured at Neptune Resort. Free self parking is available.

This 3.5-star Gold Coast hotel is smoke free.

  • 35 guestrooms or units
  • 9 levels
  • Built in 1997
  • Towels for the beach
  • Poolside lounge chairs
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Coffee shop
Neptune Resort offers 35 accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

This Gold Coast hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 45-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday to Friday (8:30 AM – 5:00 PM), Saturday to Saturday (8:30 AM – 2:00 PM), and Sunday to Sunday (9:00 AM – noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned.

WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

How close is Neptune Resort to the airport?

Neptune Resort is 17.3 mi (32-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

Does Neptune Resort have an airport shuttle?

Airport shuttle services are not available at Neptune Resort.

How close is Neptune Resort to the beach?

This hotel is a short 5-minute walk from Kurrawa Beach and 10-minute walk from Mermaid Beach. Don't forget your sunscreen!

Does Neptune Resort offer free breakfast?

Neptune Resort does not offer free breakfast.

Is there a casino at Neptune Resort?

No, there is no casino at this hotel, but The Star Gold Coast (6-min walk) is nearby.

What time is check-in at Neptune Resort?

Check-in start time: 2 PM; Check-in end time: anytime.

Is there free parking at Neptune Resort?

This hotel offers free self parking.

Does Neptune Resort have a pool?

Neptune Resort features an outdoor pool.

Does Neptune Resort have a restaurant?

Neptune Resort is home to Tom's Cafe, which features light fare.

Does Neptune Resort have a spa?

There are no spa services available at this hotel.

How close is Neptune Resort to downtown Gold Coast?

Neptune Resort is 1.2 mi away from Gold Coast.

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 374 out of 708 reviews
Rating 8 - Good. 238 out of 708 reviews
Rating 6 - Okay. 70 out of 708 reviews
Rating 4 - Poor. 20 out of 708 reviews
Rating 2 - Terrible. 6 out of 708 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (Pacific Fair, Broadbeach and public transport), the resort public areas are immaculately maintained but most of all, Elaine and Brett were so helpful, cheerful and engaging all of the time - would not hesitate to stay here again.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking clean place nice area good staff
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great facilities
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Keegan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, friendly staff, will stay again
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Carol

Helpful friendly staff very clean and spacious, bed comfy fabulous location.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and comfortable&relaxing.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to beach, shops and dining. Perfect spot for a relaxing holiday.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, amenities
Apartment is clean and spacious, staff are very helpful
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a block away from the Broadbeach centre and beach. Not so much of a pool on site for swimming, just a small shallow kids pool. Rooms are newly refurbished spacious and clean. Staff are super friendly, they attend to your request immediately. Great stay, highly recommended.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless very good security
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and overall a great place to stay.
Stayed 4 nights in May 2025
Verified review

8/10 Good

Debra Marie

Liked: Cleanliness
Great location. Pool was lovely. Unfortunately our bed was quite hard you could feel the springs. Staff very friendly and welcoming.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Clean, comfortable, location, friendly staff.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Clean room
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, handy to everything we required.
Stayed 9 nights in Jul 2025
Verified review

10/10 Excellent

Marith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, near the beach and shoppingsenter.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and roomy and renovated so it was very nice with great facilities …… the resort was excellent in terms of its facilities but the location was superb….. close to casino, restaurants and cafes and Pacific Fair Shopping centre!!!!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The penthouse has amazing views and plenty of room for a group/family. Easy walk to the downtown restaurant row area and Pacific Fair mall.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Was awesome
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Louise Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment & lovely pool area.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Jaimee

Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff everytime we saw them. The room was great, clean with everything you need. Couldn’t ask for a better location, within walking distance to just about everything you need. Will definitely stay here again!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Franz

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable unit. Helpful friendly staff. Great location, close to beach, shops and trams.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Great room, good view and nice staff.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. Staff were friendly. We had everything we needed
Stayed 7 nights in Dec 2025

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