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5.0 out of 5

"Pillows is hands down the best hotel we have ever stayed in - we would go back to Ghent just to stay here, and would tell others to do the same. We ha ... " More

By a verified traveler on Sat 13 Jul 2019

Hotel Description

4.5-star luxury hotel near Gravensteen Castle, connected to a shopping center

City center stay

Within a 10-minute walk of this Ghent hotel, you'll find Gravensteen Castle and Saint Bavo Cathedral. School of Yesteryear and St. Michael's Church are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free WiFi, flat-screen TVs

The 156 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with satellite channels, and other amenities include minibars and Egyptian cotton sheets.

Luxury Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Room, 1 Bedroom, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Double Room, Balcony (Grand)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed (Grand)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pillows Grand Boutique Hotel Reylof Ghent ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pillows Grand Boutique Hotel Reylof Ghent

Couples (1)
5 out of 5
Pillows is hands down the best hotel we have ever stayed in - we would go back to Ghent just to stay here, and would tell others to do the same. We haven’t stopped raving about the overall beauty and elegance of the hotel and our guest room, the pool and spa facilities, and the superb service and complimentary mini bar/welcome drinks/water/snacks. This place is worth every penny and then some - if you are going to be anywhere near Ghent, do yourself a favor and treat yourself to a night at Pillows!

Posted by on Jul 13, 2019

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About the Pillows Grand Boutique Hotel Reylof Ghent

Location Hoogstraat 36, Ghent, 9000

Renovations + Closures

This property is closed from November 2 2020 to January 15 2021 (dates subject to change).

The following facilities or services will be unavailable from October 28 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Property Features

Pillows Grand Boutique Hotel Reylof Ghent offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A fitness center, a library, and a terrace are also featured at the luxury Pillows Grand Boutique Hotel Reylof Ghent. For a fee, parking is available. This 4.5-star Ghent hotel is smoke free.

  • 156 guestrooms or units
  • 4 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Brussels - National Airport (BRU)
  • Train station: Ghent-Sint-Pieters Station (3.4 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pillows Grand Boutique Hotel Reylof Ghent offers 156 air-conditioned accommodations with minibars and espresso makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Lof Restaurant - Overlooking the garden, this fine-dining restaurant serves lunch and dinner.

The Living - This restaurant serves breakfast, brunch, lunch, and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Boat tours nearby

Spa Services

Spa Reylof has 2 treatment rooms. Services include body treatments and manicures and pedicures. The spa is equipped with a sauna.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Sauna in spa
  • Number of treatment rooms 2
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Pillows Grand Boutique Hotel Reylof Ghent

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property only accepts debit or credit cards and credit cards for all onsite payments; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property has modern and historic sections. Guestrooms may be located in either section.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property only accepts debit or credit cards and credit cards for all onsite payments. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 25 for adults and EUR 12.5 for children (approximately)
  • Self parking fee: EUR 38 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Reylof
  • Hotel Reylof Sandton
  • Hotel Sandton Reylof
  • Sandton Grand Hotel
  • Sandton Grand Hotel Reylof
  • Sandton Grand Hotel Reylof Ghent
  • Sandton Grand Reylof
  • Sandton Grand Reylof Ghent
  • Sandton Reylof
  • Sandton Reylof Hotel
  • Pillows Grand Hotel Reylof Ghent
  • Pillows Grand Reylof Ghent
  • Pillows Grand Reylof
  • Pillows Reylof Ghent Ghent
  • Pillows Grand Hotel Reylof
  • Pillows Grand Boutique Hotel Reylof Ghent Hotel
  • Pillows Grand Boutique Hotel Reylof Ghent Ghent
  • Pillows Grand Boutique Hotel Reylof Ghent Hotel Ghent

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.