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Bent Creek Golf Village Resort by Diamond Resorts

3-star property
3919 E Parkway, Gatlinburg, TN 1-855-201-7819

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4.2 out of 5
Very good!
See all 15 Travelocity Reviews

"The condo was very comfortable and clean. We enjoyed our stay there. The golf course needs a lot of maintenance and it was disappointing. " More

By a verified traveler on Mon 09 Sep 2019

Points Of Interest

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Hotel Description

Enjoy the golf course at this 3-star Gatlinburg hotel

In Gatlinburg

You'll be within 9 miles (15 km) of Great Smoky Mountains National Park and 12 miles (20 km) of Ripley's Aquarium of the Smokies with a stay here. Gatlinburg SkyLift Park and Gatlinburg Convention Center are also within 12 miles (20 km).

18-hole golf course

A golf course and an indoor pool are featured at this smoke-free hotel. Enjoy the fitness center and perks like free self parking. Enjoy the seasonal outdoor pool and conveniences like a fireplace in the lobby and concierge services.

Kitchens, WiFi

The 80 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. TVs come with cable channels, and other amenities include WiFi and washers/dryers.

One Bedroom Golf Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Golf Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Queen and One Sleeper Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room Selected at Arrival

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bent Creek Golf Village Resort by Diamond Resorts ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Bent Creek Golf Village Resort by Diamond Resorts

Everyone (2) Couples (1)
1 out of 5
I booked a one bedroom at the Bent Creek Golf Resort for November 19th-21st , 2020 on Travelocity’s website. The description said it sleeps 4 which is what I was looking for. My wife, three kids, and I were making the trip, but my son is only 2 so I didn’t see the need to include him in the count when I was searching for sleep accommodations as he was going to be in a pack n play. We arrived around 9 PM after a 6 hour drive to check-in. The young lady at the counter then informs me they could not check me in because we were over the occupancy limit for the room. I later found this policy detail about counting all children regardless of age is in the fine print on Diamond’s website, but I could not find where it was listed in the description on Travelocity’s website! She was nice enough to check for a larger suite, but there were none available. Luckily, we were able to find a hotel room about a half hour away, but Diamond Resorts is refusing to refund our money even though we showed up and wanted the room. After a few attempts contacting the resort and Travelocity and spending a couple hours in the process of talking to customer service, we haven’t been successful. They refused to check us in yet took over $600 from us!! How’s that for customer service and being family friendly?!

Posted by , from Guilford, IN on Nov 24, 2020

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Comment from Hotel Management

Nov 24, 2020 by GM

We're sorry to hear you were disappointed with your experience. Thank you for your constructive feedback

5 out of 5

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 4, 2020 by General Manager

Thank you for sharing your feedback! It is our pleasure to host you. We hope to welcome you back to Bent Creek Golf Village.

4 out of 5
The condo was very comfortable and clean. We enjoyed our stay there. The golf course needs a lot of maintenance and it was disappointing.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by General Manager

Thank you for providing this candid feedback and rest assured that we take all comments to heart so that we can improve and provide the exceptional experience that our guests expect and deserve. We hope you will return again for your next memorable vacation.

4 out of 5
We were upgraded to a suite that was amazing. I just wish we could have had more time to enjoy it however when we checked in it was later evening so we headed back into Gatlinburg to eat dinner (what feels like a 20-35 minute drive this place is 11 miles away with speed limits of 35-45 all the way out). The front desk and all employees leave at 11:00 pm. Unfortunately we left without checking our room so when we got back grabbed all our stuffed and took it all the way up the stairs we found out the room keys did not work, neither one of them. Finding the emergency number to call was not so easy as I was tired and they gave a number with a 9 in front of it and not an area code so after our kind neighbors let us use their room phone and the first page getting no answer my husband tried the pager with the local area code and we finally got a call back about 20 minutes later, we then had to wait at least another twenty for the person to show up. Everything was great,staff very friendly and out going, but I would hesitate to stay here again without checking the key before leaving. I will say they said not to let it near any thing that could de-magnetize them ie: phones, fitbits etc they are that sensitive! Which we did not we kept it in the cup holder in the car? I also would think twice because they do not have any staff on duty 24 hours a day. That is why I did not give an excellent rating.

Posted by on Jun 30, 2019

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4 out of 5

Great resort out of the hustle and bustle of Gatlinburg just wish it had a restaurant

Pros: Quiet, clean, friendly staff
Cons: No free Internet, no restaurants, no free wifi
Thus is our second stay here and we enjoyed both times there. I was not impressed with the standard room after staying in the deluxe room previously. The deluxe was larger, had a fireplace and screened porch overlooking the rear lawn. I would definitely stay in the deluxe again on my next trip and I recommend the top level as it is quieter too. The staff was friendly and helpful as always and everything was very neat and clean. The indoor pool and spa are clean and inviting. I also think just as before, that the resort should be gated with security like many other luxury resorts. The wifi internet not being free and pay by day was not expected. I actually played a couple of rounds of golf at their world class course, but be warned that it is not for beginners like me. The course was nice and well maintained and the staff was helpful. I was not particularly fond of having to watch for cars as they meander through the course to each homes on the back side. All in all, it is a great place as it is since nothing is perfect, but a few small improvements would be nice. Thanks Bent Creek !

Posted by , from Southeast on Sep 28, 2012

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5 out of 5

Good away spot and quiet location

Pros: Quiet
Cons: Nothing close
Stayed for a long weekend in early fall. The property is away from the Pidgon Forge area. The room was spacious for two with a full kitchen and all the utensils and dishes were in very good condition. Used the Weber gas grill in the common area which was a plus. The fitness room was adequate with Cybex treadmill machines. The property is set up like a time share so no daily maid service and you have to take out your trash. Bed in bedroom is only a double but was comfortable. Has sofa in living room that has fold out bed but did not use. Staff was friendly and knowledgeable. The main drawback is that there is no cell service if you have AT&T. Must go down towards Gatinburg about four miles to get service. Golf course is next to property and was not busy. Could walk on and play. Use if you want to have a quiet weekend. Is a long distance from tourist area so would not recommend if going to do sites, like Dollywood. Would make a return stay.

Posted by , from Lexington, KY, USA on Sep 24, 2012

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1 out of 5

This place books wrong rooms on Internet - horrible!!!!

Cons: Nothing close, No free Internet, Noisy, doors are loud!!!
I booked a stay in February for my anniversary. I booked a deluxe room online that included a fireplace and jacuzzi. Instead when we got there we got a standard room. I called and told the front desk and they researched the problem, called me back and told me I was wrong and had booked a standard room. I went up to the front desk with my confirmation and was told that room was not available, and it was booked incorrectly by reservations!! The only thing they offered for their mistake was a $10 refund a night for the difference in room rates!!! What was to be a relaxing weekend started out very stressful! Nice place, clean but this whole experience left me and my husband upset and we will NEVER return again!!!!

Posted by , from Columbia, SC, USA on Mar 5, 2012

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5 out of 5

Great place

Pros: Quiet
Very nice, comfortable and very clean. Property is very quiet. Is a little out of town, but right across from Smokey Mountain National Park.

Posted by , from Smyrna, TN on Sep 3, 2011

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5 out of 5

Excellent trip!!!

I stayed here for almost a week with my husband and 2 small children (3 and 20 months). We had an excellent experience. The room was clean and had enough space so that you didn't feel cooped up. It was well supplied with all the necessities you would need such as utensils for the kitchen, soap to clean dishes, and detergents to do laundry and use the dishwasher. It was relativly quiet, beside when people would come in and out of their rooms the doors would slam. The staff was great, we had an issue with our toilet not working and they came and started working on it within 10 minutes of calling and after they were done the front desk called to make sure we were taken care of. The pools were nice and were very kid friendly. Overall it was excellent and we plan on staying here the next time we come to gatlinburg.

Posted by , from dayton, oh on Jul 25, 2011

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5 out of 5

Wonderful Place!

Pros: Close restaurants, Quiet
Cons: No free Internet
This place was absolutely wonderful. I had high hopes after reading others reviews and they were right! Very very clean and well kept. The kitchen was stocked with everything you could need. Both pools were very nice and clean, had a very nice playground that was also well kept. The bed and sleeper sofa were both comfortable to sleep on and I slept great every night. I can not say enough great things about this place and we will definitely be back! Its a little farther out of town (15 mins from G-burg and nother 15 or so to Pigeon Forge) but absolutely worth the drive!

Posted by , from Winchester, KY on Jul 15, 2011

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About the Bent Creek Golf Village Resort by Diamond Resorts

Location 3919 E Parkway, Gatlinburg, TN 37738

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 08 to May 30:

  • One of the swimming pools

Property Features

Bent Creek Golf Village Resort by Diamond Resorts offers its guests a golf course, an indoor pool, and a fitness center. WiFi is available in public spaces for a fee. There's an onsite business center. A seasonal outdoor pool, tour/ticket assistance, and barbecue grills are also featured at Bent Creek Golf Village Resort by Diamond Resorts. Free self parking is available. This 3-star Gatlinburg hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • 3 buildings
  • Business facilities
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Kitchen
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (81.2 km / 50.4 mi)
  • Parking: Free self parking

Room Amenities

Bent Creek Golf Village Resort by Diamond Resorts offers 80 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Nearby Activities

Guests can play rounds at the 18-hole golf course. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:30 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The front desk at this property is open daily from 7:30 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Long-term renters welcome

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Long-term renters welcome.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines; the Sanitary Protocol (UNPLV - France) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Sanitary Protocol (UNPLV - France)
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeHome (VRMA - USA)
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQIA friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 8.96 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Business center/computer access
  • Phone calls
  • In-room safe
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 8.96 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 8.96 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bent Creek Golf Village
  • Bent Creek Golf Village Resort
  • Bent Creek Golf Village Resort Gatlinburg
  • Bent Creek Golf Village Resort Hotel
  • Bent Creek Golf Village Resort Hotel Gatlinburg
  • Bent Creek Resort
  • Bent Creek Golf Village Hotel Gatlinburg
  • Bent Creek Hotel Village
  • Bent Creek Golf Village Resort Diamond Resorts Gatlinburg
  • Bent Creek Golf Village Resort Diamond Resorts
  • Bent Creek Golf Village Diamond Resorts Gatlinburg
  • Bent Creek Golf Village Diamond Resorts
  • Bent Creek Golf Village Resort by Diamond Resorts Hotel
  • Bent Creek Golf Village Resort by Diamond Resorts Gatlinburg

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:30 PM.
  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.