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4.5 out of 5

"Heat did not work, telephone for calling front desk was not user friendly and thus worthless. There was no literature for simple things such as callin ... " More

By a verified traveler on Tue 28 Sep 2021

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Hotel Description

4-star family-friendly hotel near Gateway Gardens, connected to the airport

Near the airport

At this Frankfurt Airport Area hotel, you'll be steps from The Squaire and within a 15-minute walk of Gateway Gardens. Also, Lufthansa Flight Training Center is within 2 miles (3 km) and Frankfurt City Forest is within 6 miles (10 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the sauna and perks like free WiFi.

Soaking tubs, free WiFi

The 1008 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include wired Internet and deep soaking bathtubs.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$129* Per night/room Nov 6 - Nov 7

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Sheraton Frankfurt Airport Hotel & Conference Center ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Frankfurt Airport Hotel & Conference Center

Everyone (9) Couples (4) Family (9)
2 out of 5
Everything is positive except: Internet is no reliable No tub No bucket for ice No notepad, no pen, no microwave. The restaurant on site is excellent and refine but the too little portions do not match the expensive prices and a limited menu that does not look like to change very often.

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 4, 2021 by Guest Relations

Good morning Mr. Thomas, first off we would like to thank you for having stayed with us and for taking the time to share your honest feedback. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service and do not take this matter lightly at all. Kindly note that, in an effort to minimize the spread of Covid-19, we have decided to eliminate as many high touch points in the rooms as possible. We do, of course, provide anything you need upon demand. Your feedback has also been forwarded to our restaurant. It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We truly hope that with the incident we did not lose you as a valued guest and that you grant us the chance to persuade you of our service by returning. Upon your next stay, we would very much appreciate the chance seeing to it, that you have an unforgettable stay. Kindly contact us before your next arrival, should you give us another chance. Dear Mr. Thomas, please feel free to contact us, should you have any further questions, concerns or wishes. Kind regards Guest Relations

3 out of 5
Heat did not work, telephone for calling front desk was not user friendly and thus worthless. There was no literature for simple things such as calling front desk. Wifi was good enough to stream.

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 28, 2021 by Guest Relations

Good afternoon Mr. John, first off we would like to thank you for having stayed with us and sharing your honest feedback. What has happened during your stay, regarding the cold temperature in your room, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay also in regards to the telephone. We pride ourselves in our customer service and do not take this matter lightly at all. We made sure to forward your feedback to management. Kindly be informed that due to Covid-19 we try to keep all high touch points in the rooms to a minimum and thus have all-important information displayed on the TV (channel 1). It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We truly hope that with the incident we did not lose you as a valued guest and that you grant us the chance to persuade you of our service by returning to the Sheraton Frankfurt Airport Hotel. Upon your next stay, we would very much appreciate the chance seeing to it, that you have an unforgettable stay. Kindly contact us before your next arrival, should you give us another chance. Dear Mr. John, please feel free to contact us, should you have any further questions, concerns or wishes. Kind regards Guest Relations

5 out of 5
Convenient for airport access

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 9, 2021 by Guest Relations

Dear Stephen, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5 out of 5

Posted by on Feb 23, 2021

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Comment from Hotel Management

Apr 20, 2021 by Guest Relations

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5 out of 5

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 29, 2019 by Guest Relations

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

4 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Guest Relation Team

Thank you for staying with us.We appreciate your feedback.

5 out of 5
It was so nice to be at the airport for an early morning flight. We simply walked out of the hotel and into the airport. It has lovely, comfortable rooms with everything you need for a great stay. We were confused and then pleasantly surprised to find that the hotel is actually connected to the airport. We expected to take a shuttle to the hotel since no where in the information we received told us how to find the hotel in the airport. In fact, be saw no signs in the airport at all directing us to the Sheraton. We had to ask. It was wonderful to not have to shuttle anywhere.

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 13, 2019 by Guest Relations

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Guest Relations

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5 out of 5
My husband and I really enjoyed our stay . The service was excellent and the location is very convenient to the airport for our flight the next day . The room was excellent as well . Will be back for sure❤️

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 15, 2019 by Guest Relation Team

Thank you for staying with us. We appreciate the feedback and are glad to hear about your contentment.

5 out of 5

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by Guest Relation

Good evening, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. Hopefully you will visit us again soon. Kind regards Your Guest Relation Team

About the Sheraton Frankfurt Airport Hotel & Conference Center

Location Flughafen Terminal 1, Frankfurt, HE 60549

Property Features

Sheraton Frankfurt Airport Hotel & Conference Center offers its guests a sauna and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 13412 square feet (1246 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Sheraton Frankfurt Airport Hotel & Conference Center. Parking is available for a fee. This 4-star Frankfurt hotel is smoke free.

  • 1008 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 13412 sq ft of conference space
  • 1246 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Frankfurt (Main) -Gateway Gardens Station (2.2 km / 1.3 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sheraton Frankfurt Airport Hotel & Conference Center offers 1008 accommodations with minibars and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Sheraton Frankfurt Airport Hotel & Conference Center has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Spa Services

  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 40 per pet, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room wireless Internet: EUR 9 per day (rates may vary)
  • Fee for in-room wired Internet: EUR 9 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: EUR 9 per 24-hour period (rates may vary)
  • Self parking fee: EUR 35 per day
  • Extended parking fee: EUR 210 per week
  • Pet fee: EUR 40 per pet, per stay
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt Airport Hotel
  • Frankfurt Airport Hotel Sheraton
  • Frankfurt Airport Sheraton
  • Frankfurt Airport Sheraton Hotel
  • Hotel Frankfurt Airport Sheraton
  • Hotel Sheraton Frankfurt Airport
  • Sheraton Frankfurt Airport
  • Sheraton Frankfurt Airport Hotel
  • Sheraton Hotel Frankfurt Airport
  • Frankfurt Sheraton
  • Sheraton Frankfurt Airport Hotel And Conference Center
  • Sheraton Frankfurt Airport Hotel Frankfurt
  • Sheraton Frankfurt Hotel
  • Sheraton Frankfurt Airport Hotel & Conference Center Hotel
  • Sheraton Frankfurt Airport Hotel & Conference Center Frankfurt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 3-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.