Verified review
4/10 Poor
Christina Grace T.
Aug 4, 2026
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
I've given the property management team over a month to help resolve issues and give them a second chance. I have yet to get a clear response. I booked this property specifically because I walked past it once when walking the beach and thought it looked so cool, especially for my children. The condo looked nice enough and communication before the stay was great. The condo itself was okay, definitely needs an updated master bed and some deep cleaning but nothing that I would have made a big deal about. On the second night of our stay we got back to the condo around 10pm and the freezer was making an awful noise. We called the emergency line, told to call another number, called that number, left a voicemail. No response. We were able to subside the noise finally so I messaged in the app alerting them the noise was fixed for the moment. I went to bed but my brother who was sleeping in bunks near freezer told me the next morning it started making the noise multiple times throughout the night and he had to get up and try and fix. No one ever called to address the issue the next day. The last night we decided to sleep on pull out couch, it was broken and covered in crumbs. The pool closes at 10pm, which is way to early for vacation in my opinion. This is not an owner, it's a management company which I will not be doing again. The floors were so dirty it left my 2 year olds feet black after walking on it for a while. Sheets were too small for king size bed
Christina Grace T.
Stayed 3 nights in Jun 2026