Hawks Cay Resort

4.0 star property
4-star beachfront hotel near Curry Hammock State Park

Choose dates to view prices

Photo gallery for Hawks Cay Resort

5 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video
Lobby
View from room
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Free WiFi
  • Restaurant

Explore the area

View in a map
61 Hawks Cay Blvd, Marathon, FL, 33050
  • Place, Little Conch Key
    ‪3 min drive‬
  • Place, Walkers Island
    ‪4 min drive‬
  • Place, Curry Hammock State Park
    ‪4 min drive‬
  • Airport, Marathon, FL (MTH-Florida Keys Marathon)
    ‪24 min drive‬

Room options

Resort King

8.6 out of 10
Excellent
(17 reviews)
  • 376 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Resort Double Queen

8.0 out of 10
Very good
(24 reviews)
  • 391 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Pool Cabana King

8.0 out of 10
Very good
(1 review)
  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

Water View King

8.8 out of 10
Excellent
(13 reviews)
  • 376 sq ft
  • Water view
  • Sleeps 2
  • 1 King Bed

Family Oasis

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • Sleeps 5
  • 1 King Bed

Water View Double Queen

10.0 out of 10
Exceptional
(4 reviews)
  • 376 sq ft
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Resort King Accessible

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Resort Double Queen Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Family Accessible Guest Room

  • 377 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

Pool Cabana Double Queen

10.0 out of 10
Exceptional
(1 review)
  • 490 sq ft
  • Sleeps 4
  • 2 Queen Beds

Island Junior Suite

  • 498 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Resort Double Queen with Sleeper

8.0 out of 10
Very good
(5 reviews)
  • 376 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Captain's Suite

  • 961 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 2
  • 1 King Bed

Admiral's Suite

  • 1400 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 4
  • 2 King Beds

2 Bedroom Premium Villa - Queen/Twins

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

3 Bedroom Premium Villa

  • 1300 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

4 Bedroom Premium Villa

  • 1600 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

4 Bedroom Villa

  • 1600 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

2 Bedroom Single Level Premium Villa - Queen/Twins

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

3 Bedroom Villa

  • 1302 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

3 Bedroom Premium Home with Pool

  • 1650 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

2 Bedroom Villa - Two Queens

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

3 Bedroom Home with Pool

  • 1650 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

3 Bedroom Single Level Premium Villa

  • 1300 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

3 Bedroom Single Level Villa

  • 1302 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

2 Bedroom Villa - Queen/Twins

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed, 1 Queen Bed and 2 Twin Beds

2 Bedroom Premium Villa - Two Queens

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

4 Bedroom Home with Pool

  • 1636 sq ft
  • 4 bedrooms
  • Sleeps 9
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

Single Level Villa with 1 Queen and 2 Twin Beds

  • 780 sq ft
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Marathon

On the beach.You'll be within 3 miles (5 km) of Curry Hammock State Park and 6 miles (10 km) of Long Key State Park with a stay here. Bahia Honda State Park is 25.8 mi (41.5 km) away.

What's nearby

  • Little Conch Key - 3 min drive - 1.7 miles
  • Walkers Island - 4 min drive - 1.9 miles
  • Curry Hammock State Park - 4 min drive - 2.5 miles
  • Keys Cable Park - 5 min drive - 2.9 miles
  • Dolphin Research Center - 7 min drive - 3.3 miles

Getting around

  • Marathon, FL (MTH-Florida Keys Marathon) - 14 min drive

Restaurants

  • ‪Tiki Grill - ‬3 min walk
  • ‪Angler & Ale - ‬6 min walk
  • ‪Georgie’s Coffee - ‬4 min drive
  • ‪Hawks Cay Marketplace - ‬1 min walk
  • ‪Lick It Bbq & Woodfire Pizza - ‬7 min drive

About this property

Hawks Cay Resort

4-star beachfront hotel near Curry Hammock State Park
Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hawks Cay Resort you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a children's club, a children's pool, and outdoor tennis courts. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Marathon hotel.

  • 292 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 19999 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1960
  • Kid's club (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Concierge
  • Game room or arcade
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hawks Cay Resort offers 292 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Marathon hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Calm Waters Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Uncovered self parking on site (USD 28.13 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 45 per day)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • 2 outdoor pickleball courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Boat tours
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Elevator (24 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 9 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per day
  • Resort fee: USD 61.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 30.00 for adults and USD 15.00 for children
  • Uncovered self parking fee: USD 28.13 per day (in/out privileges)
  • Uncovered valet parking fee: USD 45.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 9 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cay Hawks Resort
Cay Resort
Hawks Cay
Hawks Cay Duck Key
Hawks Cay Resort
Hawks Cay Resort Duck Key
Duck Key
Hawk Cay Resort
Hawks Cay Hotel Duck Key
Hawks Cay Resort Duck Key, Florida
Hawks Key
Hawks Cay Resort Marathon
Hawks Cay Marathon
Hawks Cay Resort Hotel
Hawks Cay Resort Marathon
Hawks Cay Resort Hotel Marathon

Frequently asked questions

How close is Hawks Cay Resort to the airport?

Hawks Cay Resort is 10 mi (14-min drive) away from the Marathon, FL (MTH-Florida Keys Marathon) airport, the closest popular airport to the property.

How much does it cost to stay at Hawks Cay Resort?

As of Dec 30, 2025, prices found for a 1-night stay for 2 adults at Hawks Cay Resort on Jan 22, 2026 start from $319.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hawks Cay Resort have an airport shuttle?

Airport shuttle services are not available at Hawks Cay Resort.

How close is Hawks Cay Resort to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Hawks Cay Resort offer free breakfast?

Free breakfast isn’t provided at Hawks Cay Resort, but full breakfast is offered for a fee of USD 30.00 for adults and USD 15.00 for children. It's available every day from 7 AM to 11 AM.

Is there a casino at Hawks Cay Resort?

No, there is no casino at this hotel.

What time is check-in at Hawks Cay Resort?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Hawks Cay Resort?

Free parking is not available at this hotel. Self parking is available for USD 28.13 per day, and valet parking for USD 45.00 per day.

Does Hawks Cay Resort have a pool?

Hawks Cay Resort features 5 outdoor pools and a children's pool.

Does Hawks Cay Resort have a restaurant?

There are 4 onsite restaurants, offering options like American cuisine, ocean views, and al fresco dining.

Does Hawks Cay Resort have a spa?

Pamper yourself with a day at Calm Waters Spa, where you can enjoy body treatments, body scrubs, and mani/pedis.

How close is Hawks Cay Resort to downtown Marathon?

Hawks Cay Resort is 11.4 mi away from Marathon.

Hawks Cay Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 479 out of 1011 reviews
Rating 8 - Good. 236 out of 1011 reviews
Rating 6 - Okay. 163 out of 1011 reviews
Rating 4 - Poor. 74 out of 1011 reviews
Rating 2 - Terrible. 59 out of 1011 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Brandie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation stay in villa

Amazing views and villas are great for family vacation stays. Wonderful balconies Beautiful resort overall.
View from Villa
View from 1st level of Villa
View from Villa
View from 2nd level Villa
Stayed 6 nights in Sep 2025

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Since my room wasn't cleaned I spoke with the front desk at around 5:45 pm to see if I could get a couple of coffee creamers and two plastic coffee cups for the next morning. The desk attendant wrote everything down and stated she would have housekeeping bring them to my room. I waited until 10: 45 pm then went to bed. Never brought them to my room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rodoldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never used spa and didn't have a pet. Interaction with staff was not good. On check in the receptionist did upgrade our room without our requesting it. It turns out there were very few guests. The staff did not make up our room on day 2 and said they needed 24 hours notice. The front desk folks agreed to replace the towels and coffee pods but never did. The room had a tv that only showed snow on the screen and the front desk said they would send up help to take care of it. The help arrived next morning 15 minutes prior to checkout time. When we checked out of the resort our invoice included a daily self parking $25 fee along with a plethora of other fees not previously known. Room was nice and the property was well taken care of but otherwise we would not recommend this resort
Stayed 2 nights in Sep 2025

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness
The staff at the Tiki bar and Salt and Ash were outstanding!! The one day we could sleep in the fire alarm kept going off. The toilet did not flush properly. The hot water in the shower never worked, pillows were hard bed was lumpy with only 2 sheets and a very thin sheet like blanket. We were not told about maid service until we had already checked out and on the road. No maid services at all.
Stayed 2 nights in Sep 2025

4/10 Poor

Rocco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing this review to express my disappointment with my recent stay at Hawks Cay Resort. There were multiple issues that left us feeling misled and taken advantage of. First, our room was not cleaned for two days. When I raised the issue, I was told that housekeeping was “by request only” since it wasn’t busy season. At no point during check-in was this communicated to us. As a result, our coffee pods were never replenished, forcing us to purchase our own coffee. Even when the room was finally cleaned, the coffee was still not restocked. Second, at checkout we were surprised with a $25/day parking fee for our rental car. When booking through Expedia, we were informed about the $55 resort fee, but at no time were we told there would be an additional parking charge. Not at booking, not at check-in. This feels deceptive and unacceptable. Lastly, this trip was for my wife’s birthday. We saw the TV screen displaying birthdays and asked if her name could be added. We were told this had to be requested at the time of booking. How would a guest possibly know this in advance if it’s never mentioned? It felt like yet another missed opportunity to show even a basic level of hospitality. Overall, the lack of communication, surprise fees, and disregard for guest experience reflect poorly on your resort. These issues should be addres
Stayed 4 nights in Sep 2025

10/10 Excellent

MARITZA

Stayed 2 nights in Sep 2025

10/10 Excellent

Genevieve

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing and relaxed time with my family! Dolphin encounter was so much fun and educational. I do recommend having a microwave in rooms. Thank you for the amazing hospitality 🙏
Stayed 2 nights in Sep 2025

10/10 Excellent

Caridad

Stayed 3 nights in Sep 2025

10/10 Excellent

Ana

Stayed 1 night in Sep 2025

10/10 Excellent

Vianca

Stayed 1 night in Aug 2025

2/10 Terrible

Eduardo

BAD SMELL AT ROOM
Stayed 2 nights in Jul 2025

8/10 Good

Keno

Stayed 2 nights in Aug 2025

6/10 Okay

Themis

Traveled with partner
Liked: Cleanliness
We thoroughly enjoyed our spa massages. The resort is spread out and we will keep the villas in mind for larger family vacations. Staff is generally trained well but frequently do not go the extra mile one expects to find at a luxury resort. Salt and Ash was a nice dining experience but not altogether unique. We actually discovered a hidden gem of a restaurant, off-property. The Angler and Ale restaurant was mixed, inconsistent; some of the food was hit or miss. Had to send back the yellow tail piccata because the fish smelled fishy and the piccata sauce was overcooked, stiff not a juicy lemon-butter caper sauce that it should have been. Some staff was friendly and helpful, others were aloof and rather militant in their approach to customer service. Also did not know the resort was kid-friendly and pet-friendly; it was overrun with kids during our stay. We were in the main hotel section and sound travels through the HVAC vents. With a lot of kids on site, somewhat annoying. I've heard better comments in the past than what we actually experienced. Change in owner/management maybe???
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Expected better

We recently stayed at this property and overall, the hotel itself is quite nice. The rooms were spacious and clean, which we appreciated, but the mattresses left much to be desired—you could actually feel the springs, which made sleeping a little uncomfortable. The biggest disappointment, however, was the service at the poolside restaurant. On both days, our orders were either messed up or forgotten. One day, after waiting over an hour, we had to cancel because our food never arrived. For the price we paid to stay here, I really expected a much smoother experience. The property has potential, but the service and attention to detail definitely need improvement.
Stayed 2 nights in Aug 2025

2/10 Terrible

Daleel

Disliked: Cleanliness, staff & service, property conditions & facilities
My room had roaches. I reported it to the front desk, he wrote it down and never bothered to try to resolve this. Had a clogged toilet in my room the same day as the 1st roach incident and I had to call multiple times before toilet was unclogged. The worst for me though was when my 3 Year old had a tummy ache in the night. 3am in a strange place I called the front desk to see if i could get something to purchase(cause everything is sold for a hefty surcharge) and was told everything is closed.The front desk told me to have a good day while my child was screaming on the phone. I was shocked. Needless to say I will never be going back. I have NEVER been anywhere and wanted to be back home so quickly. I only stuck it out for my kiddies. I had to search my suitcases and my clothes in my garage. Dont want bugs in my house. I was really disappointed
Stayed 3 nights in Aug 2025

6/10 Okay

camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good,the problem was extra charge at the time to check in,no upgrades and the room was no ready after 4:20 pm.
Stayed 3 nights in Aug 2025

6/10 Okay

Eric

Traveled with family
Disliked: Staff & service
Properly is way too crowded. Staff and facilities feel overburdened. No towels at the pool, long lines for everything, room not ready at check in, etc.
Stayed 2 nights in Aug 2025

6/10 Okay

DAIRON

Poor cleaning
Stayed 1 night in Aug 2025

2/10 Terrible

Erica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was miss represented . I booked this very exspensive resort 1500.00 dollars for two nights by your description and pictures of the two bedroom villa for my family and was embarrassed . To start, it was extremely dirty. Not maintained and all the funiture, lamps, etc were in disarray. The carpets had urine stains all over them. The curtains were stained and all the hardwear was rusted out. I can go on but I will save it for your representative. The pictures in your ad are not even close to what our unit looked like. We had unit 5048 for you recordes. There was garbage dumpsters outside our door that were overflowing and smelled like a dump. I should have taken more pictures to show you. All the funiture from our neighbors unit was on there patio and sat there all weekend including roleaway beds , matresses. It was more like visiting the projects. I expect to be compensated for this problem. This was more like 100.00 dollor a night property verses the 700.00 per night I payed. You embarrassed me in front of my entire family. Please fix this problem. Erica Grippa
Stayed 2 nights in Aug 2025

2/10 Terrible

Yesenia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited staff, pool area durty carpets in room smelked awful , water stains in room ceiling, broken lamps in room. I have been coming here for 15 years and i must say the service and quality has deteriorared completely.
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the options for fishing and snorkeling
Stayed 7 nights in Aug 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything are amazing in this place, excellent. I recommend 100%
Stayed 1 night in Aug 2025

8/10 Good

Giuseppe, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025