2/10 Terrible
Dana
Sep 28, 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renter beware!
UGH! It started with the unpleasant discovery of a $70 cleaning charge on top of the rental fee. This came as a surprise because it was buried way deep in the listing (especially on the mobile view), frankly making the leading misleading. It also was a blow because we only paid $139 for the place, so that fee was 50% more!!
Note: Hotels.com has been entirely unsupportive in helping us address this fairly.
As for the space itself, it's in a great area of Florence; rooms are spacious; internet worked well; two of three air conditioning units worked very well.
But...
1) There was a terrible smell in the kitchen. GROSS.
2) Everything looked clean, but 30 minutes after showering, my feet were filthy on the bottoms from walking around the apartment.
3) The beds are not queen-sized, but single beds put next to each other. There is no extra cushion to fill in the gap between the beds.
4) The mattresses were terribly soft and flimsy.
5) Unless you're getting a lot of natural light in on a sunny day, the rooms are VERY dark. There's enough light to do what's necessary, but it makes for a really depressing feel, much different than the (heavily edited) photos.
6) The unit is on what Americans would consider the 4th floor (3rd for Italians) and there are about 60 stairs. This was fine for us, but would be a problem for many (and is not mentioned in the listing).
This could be a really great space. What a shame. Think twice about the space and Hotels.com.
Dana
Stayed 1 night in Sep 2019