4/10 Poor
Charisse
Traveled with group
Nov 9, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent service. Front desk, housekeeping, breakfast servers, all staff were friendly and courteous. Breakfast food was good, except the scrambled eggs was runny, didn’t taste like real eggs. The staff baked homemade pies each morning which were delicious .The hotel was charming, but definitely needs thorough cleaning and better upkeep. The window shutters in our room, the elevator glass, the tubes/metals outside the elevator were very dirty. We were told the air conditioner was routinely shut off in October, so we had to open our window to cool our room. There were no screens to prevent the mosquitoes from coming in. Outside was noisy-loud conversations and smelled strong cigarette smoke in our room in very early morning hours (1-4am). So we either suffered through a very warm stuffy room with windows closed or being bit by mosquitoes, hearing loud noise and smelling cig smoke with opened windows. They gave us an electric fan but it was also noisy and didn’t work well. I loved the staff, but the hotel maintenance was very poor and disappointing.
Charisse
Stayed 4 nights in Oct 2025
