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"We originally complained about the hundreds of children running around the hotel. I found out it was a marketing venture with the Jewish community in ... " More

By a verified traveler on Mon 02 Aug 2021

Hotel Description

Enjoy the indoor pool at this 3.5-star Malvern hotel

In suburbs

Within 3 miles (5 km) of this Malvern hotel, you'll find Chester Valley Trail Trailhead - Exton Park and Play-A-Round Golf. Exton Square Mall and People's Light are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Free self parking, limo/town car service, and a lobby fireplace are also offered.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 193 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include pillowtop beds, premium bedding, and free local calls. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$117* Per night/room Aug 8 - Aug 9

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Great Valley Hotel ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Great Valley Hotel

Everyone (2) Couples (2) Family (4)
4 out of 5
We originally complained about the hundreds of children running around the hotel. I found out it was a marketing venture with the Jewish community in the area usinf the hotel on weekends. We voiced our concern about the noise from all the kids running around and the manager moved us to a different floor. Glad he did because it made our stay excellent!

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 3, 2021 by Hotel Guy

Thank You for your response. I will share this with our front desk crew on your experience

1 out of 5
No sleep all night! There was a party on the floor that was apparently blocked out and I was placed on this floor. I was told a manager would contact me upon check out for my crappy night of no sleep, slamming doors and foul language and two days later still haven’t heard back! However I did receive a bill to update my crappy cold buffet breakfast charge, they apparently had time to do that! Thumbs down! Customer Service terrible and their ability to manage the whole situation is ZERO!

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by Hotel Guy

Thank you for your response. We value your input and will take in consideration your comment. I will pass on your concerns with our management team to better our facility for future guest. Again, Thank You

4 out of 5
The water in the pool was way too cold. Very nice staff!

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 3, 2021 by Hotel Guy

Thank You your response. It's always good to know where we stand with our guest.

5 out of 5

Posted by on Jan 24, 2021

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Comment from Hotel Management

Feb 4, 2021 by Hotel Guy

Thank you for your response

5 out of 5
The buffet breakfast in the bar on Sunday May a nice as the buffet breakfast on Monday

Posted by on Oct 10, 2019

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5 out of 5
Nice place and staff was exceptional. I had a couple of concerns and they were addressed immediately

Posted by on Jul 21, 2019

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2 out of 5
When I booked this through Travelocity, it stated, in BOLD, 2 bedrooms, when I got there to check-in, I got, 2 sleeping arrangements.... clearly NOT what I wanted. The room was not clean and the pull out did NOT have sheets. We had to wait 40 mins for sheets and then another 15 minutes because they 'forgot' pillows... craziness.

Posted by on Mar 5, 2019

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4 out of 5

Great hotel with NO amenities!

EVERYTHING from Wifi to water to breakfast costs MORE money. Otherwise, GREAT HOTEL!!!

Posted by on May 12, 2015

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3 out of 5

Hotel was nice but could be better.

Hotel overall was nice - but the description of the hotel's restaurant was misleading. I was looking forward to the restaurant and they only open it for breakfast and lunch - not dinner. No piano bar, as advertised. Disappointed!

Posted by , from PA on Oct 16, 2012

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3 out of 5

Noise level made sleeping impossible

Pros: Free Internet
Cons: Noisy, no free breakfast
I would rate my experience "an unenthusiastic average." The room itself was great, however the proximity to the front door, despite being on the third floor, did nothing to alleviate the boisterous party revelers enjoying their cigarettes outside the hotel's main entrance. Finally, at 2:30 a.m., I asked for a room change when the volume met a new all-time high. I was disappointed that the hotel staff did not suggest this solution earlier when I called to notify them of the situation or offer some compensation. Had there been some acknowledgement or the customary, "how was your stay?" at the end of my trip, my review would probably be more positive.

Posted by on May 14, 2011

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About the Sheraton Great Valley Hotel

Location 707 Lancaster Ave, Malvern, PA 19355

Property Features

Sheraton Great Valley Hotel offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. Event space at this hotel measures 8382 square feet (779 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Great Valley Hotel. The hotel can provide concierge services, limo/town car service, and wedding services. Free self parking is available. This 3.5-star Malvern hotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 5 levels
  • 8382 sq ft of conference space
  • 779 sq m of conference space
  • Built in 1990
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Philadelphia International Airport (PHL) (60.1 km / 37.3 mi)
  • Train station: Exton Station (4.6 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Sheraton Great Valley Hotel offers 193 accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 10

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.99 for adults and USD 7.99 for children (approximately)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Great Valley Sheraton
  • Sheraton Great Valley
  • Sheraton Great Valley Frazer
  • Sheraton Great Valley Hotel
  • Sheraton Great Valley Hotel Frazer
  • Sheraton Hotel Great Valley
  • Frazer Sheraton
  • Sheraton Frazer
  • Sheraton Great Valley Hotel Malvern
  • Sheraton Great Valley Malvern
  • Sheraton Great Valley
  • Sheraton Great Valley Hotel Hotel
  • Sheraton Great Valley Hotel Malvern
  • Sheraton Great Valley Hotel Hotel Malvern

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.