6/10 Okay
Susan
Traveled with partner
Oct 22, 2025
Had trip booked for my partners birthday which I contacted hotel to let them know and they said they would put note on booking. His birthday wasnt acknowledged. Cracked tiles in bathroom in bedroom, staff came in to do turn down service and left a note on pillow saying welcome back Shannon. My name is not Shannon. At dinner we ordered a bottle of wine had to ask for it as it hadn’t came to table. When brought it was left on table waitress didn’t ask if we wanted to taste and she didn’t offer to pour it either. Steam room in spa had a lot of broken tile some where lying on the floor. I was so looking forward to it as hotel is supposed to be 5star. I definitely would say it isn’t.
Susan
Stayed 1 night in Oct 2025



























