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SureStay Hotel by Best Western Bardstown General Nelson

2.5-star property
411 West Stephen Foster Ave, Bardstown, KY 1-855-201-7819

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3.8 out of 5
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See all 22 Travelocity Reviews

"The staff was super friendly and helpful. Breakfast was great and the hotel was nice. It’s an old hotel but has been nicely upgraded. " More

By a verified traveler on Fri 11 Oct 2019

Points Of Interest

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Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room Aug 17 - Aug 18

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Enjoy the free WiFi at this Bardstown hotel

In Bardstown

Within a 5-minute walk of this Bardstown hotel, you'll find Basilica of St Joseph Proto-Cathedral and Oscar Getz Museum of Whiskey. Spalding Hall and Barton 1792 Distillery are also within half a mile (1 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 48 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include hydromassage showerheads, coffee/tea makers, and hair dryers.

SureStay Hotel by Best Western Bardstown General Nelson ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Bardstown General Nelson

Everyone (9) Family (5)
2 out of 5

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by carrie

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5
The staff was super friendly and helpful. Breakfast was great and the hotel was nice. It’s an old hotel but has been nicely upgraded.

Posted by , from Columbus, OH on Oct 11, 2019

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Comment from Hotel Management

Oct 12, 2019 by carrie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
It was very clean, the matresses were very comfortable. We liked the separate building for the complementary breakfast. The bathroom was too small and the shower head not tall enough fir my 6 ft height..

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 13, 2019 by carrie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The property was convenient to downtown Bardstown. Nice property with a clean pool. Nice breakfast served in a separate carriage house. Enjoyed outdoors seating areas.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 6, 2019 by carrie

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Aug 21, 2019

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Comment from Hotel Management

Oct 6, 2019 by carrie

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 23, 2019 by carrie

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Facility was quaint and delightful. Families were grilling and swimming. Staff was polite and room appears to be recently updated. I would stay here again if passed back through.

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Carrie

Thanks for staying with us. We appreciate your feedback!

4 out of 5
not the Ritz Carlton but a nice place to stay close to everything (both of them) there is to do in Bardstown

Posted by , from Hangover central on Aug 21, 2018

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Comment from Hotel Management

Aug 23, 2018 by Carrie

Thanks for staying with us. We appreciate your feedback!

2 out of 5
The only "good thing" about the stay was the breakfast and the staff in the breakfast area. The room smelled and it was very loud. I would not recommend it to anyone, but there isn't any other places to stay near downtown area except very old Jailers Inn and Talbott Inn. Not my style. I hate to drive all the way back out to Hampton but it is the only "nice" hotel close enough to uber/taxi.

Posted by on Aug 5, 2018

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Comment from Hotel Management

Aug 6, 2018 by Carrie

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Bardstown, Ky

Pros: Convenience to attractions.
Cons: Room air was stale, just needed a good airing.
Location: My old Ky Home state park, Stephen Foster story just a short way down the road. Decent restaurant next door.
The room was clean with the exception that it needed airing out. Breakfast area was next to pool and was clean, food was hot. I would stay again. Staff was pleasant.

Posted by on Jun 14, 2018

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Comment from Hotel Management

Jun 19, 2018 by Carrie

Thanks for staying with us. We appreciate your feedback!

About the SureStay Hotel by Best Western Bardstown General Nelson

Location 411 West Stephen Foster Ave, Bardstown, KY 40004

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly SureStay Hotel by Best Western Bardstown General Nelson. The hotel can provide concierge services and wedding services. Self parking is free. This Bardstown hotel is smoke free.

  • 48 guestrooms or units
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Louisville Intl. Airport (SDF) (59.2 km / 36.8 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Bardstown General Nelson offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. This Bardstown hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant Value
  • Property confirms they are implementing guest safety measures Value
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA) Value
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures Value
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • SureStay Hotel by Best Western Bardstown General Nelson Hotel
  • General Nelson Inn Bardstown
  • General Nelson Bardstown
  • General Nelson

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.