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Garden & City Cauterets Balneo

3.0 star property
Family-friendly 3-star residence near Cirque du Lys Gondola

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Photo gallery for Garden & City Cauterets Balneo

Sauna, steam room, Turkish bath, body treatments, body scrubs, facials
Exterior
Studio for 2 | Free WiFi, bed sheets
Superior Double Room | Free WiFi, bed sheets
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Laundry

Explore the area

View in a map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pyrénées National Park
    ‪3 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪39 min drive‬

About the neighborhood

Cauterets

Close to the boardwalk/promenade.You'll be within half a mile (1 km) of Cirque du Lys Gondola and 2 miles (3 km) of Pyrénées National Park with a stay here. Lac de Gaube and Pont d'Espagne are also within 6 miles (10 km).
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What's nearby

  • Cauterets Baths - 3 min walk - 0.2 miles
  • La Galipette - 5 min walk - 0.3 miles
  • Cirque du Lys Gondola - 5 min walk - 0.3 miles
  • Pyrénées National Park - 3 min drive - 1.4 miles
  • Cauterets Ski Area - 4 min drive - 1.3 miles

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • ‪Hotellerie Du Pont D'Espagne - ‬9 min drive
  • ‪Pizza Ariane - ‬22 min drive
  • ‪Le Refuge De La Cascade - ‬3 min drive
  • ‪Chez Gillou - ‬2 min walk
  • ‪Le Brasero - ‬2 min walk

About this property

Garden & City Cauterets Balneo

Family-friendly 3-star residence near Cirque du Lys Gondola
Garden & City Cauterets Balneo offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this residence measures 538 square feet (50 square meters) and includes conference space. A children's pool, a seasonal outdoor pool, and a fitness center are also featured at the family-friendly Garden & City Cauterets Balneo.

This 3-star Cauterets residence is smoke free.

  • 136 guestrooms or units
  • 6 levels
  • 2 buildings
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

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Le Lion d'Or
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  • Breakfast available
  • Bar
4.9 out of 5, Exceptional, 100 reviews
$126 nightly
The price is $142
Apr 1 - Apr 2
Total with taxes and fees
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Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Children's pool
  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business center
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from February 25 to March 23:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open April 04 and close September 06.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Odalys Hotel-Residence Aladin
Odalys Hotel-Residence Aladin Cauterets
Odalys Hotel-Residence Aladin House
Odalys Hotel-Residence Aladin House Cauterets
Odalys Hotel Residence Aladin
Odalys Hotel Residence Aladin
Garden & City Cauterets Balneo Residence
Garden & City Cauterets Balneo Cauterets
Garden & City Cauterets Balneo Residence Cauterets

Frequently asked questions

How close is Garden & City Cauterets Balneo to the airport?

Garden & City Cauterets Balneo is 27.1 mi (50-min drive) away from the Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on Apr 19, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Garden & City Cauterets Balneo have an airport shuttle?

Airport shuttle services are not available at Garden & City Cauterets Balneo.

Does Garden & City Cauterets Balneo offer free breakfast?

Free breakfast isn’t provided at Garden & City Cauterets Balneo, but buffet breakfast is offered for a fee of EUR 17 for adults and EUR 12 for children. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Garden & City Cauterets Balneo?

No, there is no casino at this residence.

What time is check-in at Garden & City Cauterets Balneo?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in costs EUR 30 (subject to availability).

Is there free parking at Garden & City Cauterets Balneo?

Free parking is not available at this residence.

Does Garden & City Cauterets Balneo have a pool?

Garden & City Cauterets Balneo features an indoor pool, a seasonal outdoor pool, and a children's pool.

Does Garden & City Cauterets Balneo have a restaurant?

Yes, there is a restaurant on site.

Does Garden & City Cauterets Balneo have a spa?

This residence has a spa, which features facials, body scrubs, and mani/pedis.

How close is Garden & City Cauterets Balneo to downtown Cauterets?

Garden & City Cauterets Balneo is 0.1 mi away from Cauterets.

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 98 out of 264 reviews
Rating 8 - Good. 104 out of 264 reviews
Rating 6 - Okay. 37 out of 264 reviews
Rating 4 - Poor. 22 out of 264 reviews
Rating 2 - Terrible. 3 out of 264 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Rod

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Leo

Stayed 1 night in Aug 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

PUCHEU

Stayed 1 night in May 2024

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Louisa

Traveled with family
Liked: Cleanliness, room comfort
The place was really well located. The hotel was clean and everyone was very friendly. The pool is great, perfect for families.
Stayed 2 nights in Feb 2021

4/10 Poor

nicolas

Traveled with family
Disliked: Room comfort

Cauterets is stunning by this hotel is average

Very basic standard. Ikea furniture, terrible beds, no service. The Balneo that refer to thermal bath are only large jacuzzi. it is ok for young on budget. C'est très basic, l'ameublement vient de chez Ikea et il n y a aucun service. le personnel de reception est tres gentil, mais incapable de nous donner quelque information que ce soit sur la station et sans oublier qu on vous demande de vider vos poubelle. Un minimum de service "hotelier" serait pas mal. on voulais emmener les enfants faire de la luge, la seule réponse a nos questions ont été d'aller voir l office du tourisme ( chose que nous n'ont pas fait car ils étaient ferme). Résultat, nous sommes aller au col du tourmalet,La prochaine fois nous essayerons Barege ou la mongie.
Stayed 1 night in Oct 2020

6/10 Okay

mjotour, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

A trip to Cauterets.

The location of the hotel was fantastic- right in the middle of everything. Unfortunately we arrived during a heat wave and they had no airconditioning so we were most uncomfortable. The pool allowed great relief from the sweltering heat! The rooms were very dated but all and all the bed were comfortable and the towels were fluffy!
Stayed 2 nights in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

True to pictures, nothing luxury but nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good pools.

Fantastic pools and spa area. Wonderfully friendly staff. Extremely expensive overall. We had the last room and paid a fortune for it!! Do book parking before you get there as it was full on our arrival and there is no where to park in the resort when it is busy.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Audrey

Traveled with family
Liked: Cleanliness, amenities
Le personnel était très courtois et avenant
Stayed 1 night in Dec 2025

2/10 Terrible

Louisa

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Télévision HS de notre arrivée jusqu’à 22h00 avec insistance
Stayed 1 night in Dec 2025

8/10 Good

Emmanuel

Stayed 4 nights in Nov 2025

4/10 Poor

Valérie

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Amenities
Trop cher piur les prestations proposées
Stayed 1 night in Oct 2025

10/10 Excellent

MÉLANIE

Stayed 2 nights in Oct 2025

10/10 Excellent

georges

Traveled with family
Liked: Cleanliness, room comfort
Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ).
Stayed 5 nights in Oct 2025

4/10 Poor

Maxime

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeng-Hang

Stayed 2 nights in Oct 2025

8/10 Good

eric

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mickael

Liked: Cleanliness, room comfort

Top

Stayed 3 nights in Aug 2025

8/10 Good

Fabrice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ludovic

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025