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4.1 out of 5

"We stayed at this hotel because it’s right on the Main Street and 2 min. from the train station. Great location, parking lot, a tiny breakfast (very s ... " More

By a verified traveler on Tue 23 Nov 2021

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Hotel Description

4-star historic hotel near Durango and Silverton Narrow Gauge Railroad

In entertainment district

A stay at this Historic Downtown Durango hotel places you within half a mile (1 km) of Durango and Silverton Narrow Gauge Railroad and 2 miles (3 km) of Fort Lewis College. Henry Strater Theater and Durango Area Tourism Office are also within half a mile (1 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. A terrace, a library, and dry cleaning are also on offer.

Free WiFi, comfy beds

The 39 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include iPod docks and Egyptian cotton sheets.

Room 310-Queen Bed No Windows

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$169* Per night/room Jan 20 - Jan 21

Room 303-Queen Bed with Windows

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room 304-Queen Bed with Windows

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room 212-King Bed No Windows

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room 201-King Bed with Windows

Bed Count 1 King Bed Maximum Occupancy 2 Max

The General Palmer Hotel ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The General Palmer Hotel

Everyone (11) Couples (3) Family (6)
5 out of 5
We stayed at this hotel because it’s right on the Main Street and 2 min. from the train station. Great location, parking lot, a tiny breakfast (very simple but at least is something: cereal, yogurt, tea). The inside of the hotel is to die for. It’s so very cute and you can have tea in one of the super 1800’s room. The elevator is a blast and the rooms are very cozy! I would totally recommend this hotel. We stayed with our 2 kids.

Posted by on Nov 23, 2021

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2 out of 5
Funky. Old. Staff was not professional. We waited for hours to get into our room.

Posted by on Oct 9, 2021

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4 out of 5
Loved the authenticity of fixtures & furniture in the public areas. The hotel does not have a bar or restaurant facilities, which would be appreciated.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 18, 2021 by Shannon

Thank you so much for taking the time to share your experience while staying with us. We are working on that adding that service.

3 out of 5
Wonderful old hotel. However, you cannot control AC in your room. Had to use portable fan as we had no ventilation in our room. No offer made to change rooms. Reported to staff upon check in but not addressed during 2 night stay. The shade was also broken and could not close. On check out the elevator was not available to us on the third floor. No offer of assistance with bags. After several trips up and down the stairs assistance was provided once I asked. Not sure where the real problem lies with this property.

Posted by on Aug 14, 2021

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Comment from Hotel Management

Sep 18, 2021 by Shannon

We apologize your stay with us was not up to our normal standards. Service is something we take very seriously and it's obvious we did not exhibit that during your stay. Your comments are greatly appreciated and will be reviewed with the team. Thank you for staying with us and for sharing.

5 out of 5
Unique hotel from another era that is full of unique features & accurate for the period. Front desk staff was very friendly.

Posted by on May 17, 2021

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Comment from Hotel Management

May 23, 2021 by Hotel Management

Thanks for staying with us. We appreciate your feedback!

5 out of 5
This is a beautiful old hotel that gives you a feeling of the old west. Unlike the Strater Hotel down the street, there is ample on site parking and an ADA entrance option. (for those with impaired mobility)

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 8, 2021 by Hotel Management

We are so glad to hear you enjoyed your Stay, thanks for sharing your experience!

1 out of 5
Lovely place to stay. Very nice staff and comfortable rooms. Loved the history of the hotel.

Posted by , from loveland co on Aug 22, 2020

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Comment from Hotel Management

Aug 25, 2020 by Hotel Management

Thank you for your feedback!

5 out of 5
Very friendly staff, clean rooms, good breakfast. Great for a fun getaway, just be aware because it's an older property rooms don't have tons of outlets.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 25, 2020 by Dionna

Thank you for sharing your experience at the general Palmer Hotel. We hope to see you again!

3 out of 5
Older westen property has some character. Breakfast was cheap and tasteless. Staff was lax. No elevator to second floor of our building. Waaaay over rated hotel!

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 7, 2019 by Shannon

We appreciate you taking the time to share your feedback and apologize for not meeting your expectations. The "Palace" building, which is the original building, does not have an elevator while the main building has maintained the original elevator from 1898. Again, we truly hope you will accept our apologies.

4 out of 5
Great property. Breakfast was great. The bathtub in 307 didn’t drain well.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Aug 8, 2019 by Shannon

We apologize for the slow drain and have had it resolved. Thank you so much for sharing and we hope to see you again soon.

About the The General Palmer Hotel

Location 567 Main Avenue, Durango, CO 81301

Property Features

WiFi is free in public spaces. You'll find a business center on site. A library, a terrace, and coffee/tea in a common area are also featured at the business-friendly The General Palmer Hotel. Free self parking is available. This 4-star Durango hotel is smoke free.

  • 39 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1898
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Durango Narrow Gauge Railroad Station (0.1 km / 0.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The General Palmer Hotel offers 39 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hot springs nearby
  • Downhill skiing nearby
  • Ziplining nearby
  • Horse riding nearby
  • Hunting nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 35.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • General Palmer
  • General Palmer Durango
  • General Palmer Hotel
  • General Palmer Hotel Durango
  • The General Palmer Hotel Hotel
  • The General Palmer Hotel Durango
  • The General Palmer Hotel Hotel Durango

You should know

  • Up to 2 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.