Hotels with Shopping in Kakheti

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Hotels with Shopping in Kakheti

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Recent Kakheti hotel reviews by fellow wanderers

Radisson Blu Iveria Hotel, Tbilisi

Radisson Blu Iveria Hotel, Tbilisi

1 out of 5
Posted 5 days ago
Travelocity Verified Review
"Title: Avoid Laundry Services—Destroyed a Designer Item and Refused Liability Review: I recently checked out of the Radisson Blu Iveria Hotel in Tbilisi, and I am deeply disappointed by the catastrophic failure of their laundry service and the subsequent lack of management accountability. I entrusted high-end luxury garments (including Loro Piana and Zegna pieces) to the hotel laundry. Despite the explicit manufacturer care labels stating "Dry Clean Only / Hand Wash Cold," the staff completely disregarded the instructions. They dunked the items in hot water, causing extreme shrinkage, permanently destroying a Zegna top of the line piece and rendering the clothing unusable. When I contacted the management team, they completely dodged their legal and professional responsibility. Instead of offering an upscale service recovery, they hid behind a bureaucratic internal policy—claiming garments must be inspected within 24 hours of delivery and before checkout. Structural heat and water damage to premium fibers are hidden defects; guests cannot see structural shrinkage when garments are returned neatly folded or wrapped in plastic. For a property claiming to offer a premium experience, destroying personal guest property through operational negligence and then using a policy loophole to escape liability is unacceptable. I have escalated this file directly to Radisson Corporate (ccare@radissonhotels.com) and am pursuing a dispute through my credit card issuer. I"
A verified traveler stayed at Radisson Blu Iveria Hotel, Tbilisi
Radisson Blu Iveria Hotel, Tbilisi