Travelocity Verified Review
"Our second stay at this gorgeous hotel in a great location.
The pool area is great and the staff at the pool area were brilliant (Viktor is a star) as were the staff at breakfast that was gorgeous with a great variety of hot and cold and a la carte egg options.
The Spa is lovely and spacious and we used it when the weather was poor. There’s a Sauna, Steam room, Hammam and shower with numerous options. There is also a large pool and jacuzzi.
We did however have some challenges we wouldn’t expect in a 5 star hotel:
We filled in pre-arrival preference form and asked for a standard mattress - we got a very hard foam mattress (a topper was added after the first painful poor nights sleep).
The coffee crème in the fridge (2 tiny cartons) was replaced 3 days out of our seven days and we had to call room service for cream on each occasion that it wasn’t replaced.
I did request milk for tea one day from room service and was asked for card details to pay for it..(I decided to give the milk and tea a miss)
We were in room 310B in aqua and were woken up 4 mornings in a row at 6:45am by very noisy dustbin men bouncing very large metal bins below our balcony. After wake up calls 4 mornings in a row we requested a different room and we were given a nice room in Baia with marina views.
I requested ice twice on the evening of my 60th birthday 30 mins apart and it never arrived.
I did however receive a birthday cake that was left in the room that was very much appreciated.
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A verified traveler stayed at Regent Porto Montenegro
