8/10 Good
Amara
Traveled with family
Oct 10, 2025
Liked: Cleanliness, amenities, property conditions & facilities
This would have been a five star rating except for a few things. My first impression upon entering the hotel to check in was a poor one. The man who checked us in did not smile once. Did not welcome us. Was actually quite sarcastic when I jokingly said we normally stay at the Marriott and I hope this hotel would be able to compare. He also did not provide much information about the hotel grounds. So when it was time to explore we were completely lost. Once I arrived at the pool the staff was very friendly albeit slow in service. The staff down at the Dead Sea was wonderful. The best in fact. At dinner at the Lebanese restaurant service as exceedingly slow. We made a reservation but were told we couldn’t sit at a table with a view because they were reserved, only to see the tables never used during our meal. The staff at the belly dancing restaurant was nice, but once again they were so slow. We ordered a martini and tea. I had already finished my martini before my mother’s tea had even arrived. I also witnessed what appeared to be a manager, berating one of his staff. All in all the property is gorgeous. And certain staff members were wonderful. But, this hotel costs twice the price of the Marriott and did not deliver twice the experience. So, I would not return. I will continue to visit the Marriott when I come to Jordan.
Amara
Stayed 1 night in Oct 2025
